eDiscovery and Practice Support Technical Supervisor

Our client, a leading law firm recognized for its sophisticated approach to litigation and technology, is seeking an eDiscovery and Practice Support Technical Supervisor to lead the delivery and maintenance of technical services across its litigation support operations. This role will oversee forensic data collections, manage advanced eDiscovery platforms like Relativity, and serve as a key escalation point for technical issues. With a strong focus on innovation, the position also plays a strategic role in evaluating new technologies and shaping internal processes. Candidates should bring significant legal technology experience, including hands-on work with data collection and forensics, and a strong foundation in client service and team collaboration. This is a hybrid role with 3 days in office in one of the following locations : Denver, Kansas City, Jefferson City, MO, Minneapolis, St. Louis, Phoenix, or Washington, D.C. Summary The eDiscovery and Practice Support Technical Supervisor will have primary responsibility for delivery and maintenance of technical services and resources. They will assist the eDiscovery and Practice Support Client Service Manager and the Director of eDiscovery and Practice Support with client and attorney facing activity related to technology as needed. They will also oversee and / or conduct client data collection and forensics activities. The eDiscovery and Practice Support Technical Supervisor will also collaborate with the Manager and Director on team planning and data management initiatives. Additionally, the eDiscovery and Practice Support Technical Supervisor will collaborate with the Manager and Director on the evaluation and implementation of new software and technology platforms. Essential Functions Administration (80%) Deliver excellent customer service to Firm attorneys and personnel. Maintain confidential information. Conduct and / or oversee forensic data collections and other forensics related projects. Act as the first point of escalation for daily project and / or client service-related issues related to eDiscovery technology, forensics and collection. Deliver and maintain technical services and resources, including Relativity. Assist the Manager and Director with client and attorney facing activity related to technology. Coordinate escalation of issues with our technology service providers. Manage litigation support and e-discovery projects in coordination with legal teams and other stakeholders as needed. Advise legal teams and stakeholders on litigation support / e-discovery best practices. Prepare and manage data using industry-standard programs such as Relativity, among other tools as needed. Advise on appropriate data collection methodologies. Maintain limited consultant project responsibilities as needed. General and Administrative (20%) Take lead on internal team projects. Update and maintain project management applications as required. Manage vendors and advise legal teams and department management on technology updates and trends. Participate in ongoing process improvement assessments and initiatives. Collaborate with the Manager and Director on team planning and initiatives. Coordinate data management initiatives. Performs other duties as assigned. Competencies Strong verbal and written communication skills. Self-motivated with excellent organizational skills and attention to detail. Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment. Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions. A team player who motivates and educates other team members. Regular and predictable attendance is an essential function of the position. Ability to successfully manage direct report(s), including contributing to performance evaluation, goal-setting, employee development and problem-solving. Required Education & Experience Bachelor's Degree or equivalent work experience. Significant legal technology experience. Data collection and forensics experience. Proficiency with Windows & Microsoft Office, Trial Director, Relativity and / or other comparable eDiscovery platforms. Strong documentation skills with the ability to write clear and accurate documentation. Strong technical skills with proficiency in Firm-supported software programs, including FileSite, Adobe, MS Word, Excel and PowerPoint. Excellent client service skills. Preferred Education & Experience Law firm experience preferred. Relativity Certified Administrator (RCA) preferred. Advanced data analytics experience preferred. Forensics certification preferred. Expected salary for this role is $84,000 - $135,000, commensurate with experience, training, skills, qualifications, and other market factors. LI-MS1 LI-Hybrid #J-18808-Ljbffr