Peraton
Technical Support, Senior Associate (Weekends)
Peraton, Offutt Air Force Base, Nebraska, United States
Responsibilities
Peraton is hiring a Technical Support, Senior Associate to work primarily on weekends onsite at Offutt AFB - Omaha, Nebraska.
What you will do:
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Ensures maximum issue resolution in minimum time to meet Service Level Agreements
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes
Drives product supportability
Coordinates customer service activities with other internal functions
Designs and maintains customer databases
Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution
In-depth applications knowledge of company's products, services and/or systems. Operations may be 24/7
Qualifications What you will need:
2 years with BS/BA, 0 years with MS/MA, 6 years no degree
Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
Must be flexible with scheduling, able to work nights/weekends as needed
CompTIA A+, Network+, or Security+ certification required
Active DoD Secret Clearance
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
What you will do:
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Ensures maximum issue resolution in minimum time to meet Service Level Agreements
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes
Drives product supportability
Coordinates customer service activities with other internal functions
Designs and maintains customer databases
Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution
In-depth applications knowledge of company's products, services and/or systems. Operations may be 24/7
Qualifications What you will need:
2 years with BS/BA, 0 years with MS/MA, 6 years no degree
Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
Must be flexible with scheduling, able to work nights/weekends as needed
CompTIA A+, Network+, or Security+ certification required
Active DoD Secret Clearance
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.