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City of Avondale, AZ

Police Communications Dispatcher (Entry-Level)

City of Avondale, AZ, Avondale, Arizona, United States, 85323

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Salary:

$28.17 - $42.26 Hourly Location :

Avondale, AZ Job Type:

Full Time Department:

Police Opening Date:

07/29/2025 Closing Date:

8/19/2025 11:59 PM Arizona FLSA:

Non-Exempt Max Number of Applicants:

300

Job Description Start Your Career in Public Safety - Now Hiring Entry-Level Police Communications Dispatchers! The City of Avondale is seeking dedicated individuals to join our Communications Center with the Police Department. This is your opportunity to make a difference in your community and build a rewarding career in public safety.

Recruitment Process 1. Apply Online Submit your application at between

July 29 and August 19, 2025 . Please note:

Only the first

300

applications will be accepted, or applications submitted by the closing date-whichever comes first.

2. Typing Assessment Selected candidates will be invited via email to complete a typing assessment following the application deadline.

3. Panel Interview Candidates who pass the typing assessment will be invited to a panel interview, tentatively scheduled for

September 9, 2025 . Dates are subject to change.

4. Background Process Finalists will undergo a comprehensive background investigation, fingerprinting, and psychological evaluation.

Offers of employment are conditional upon successfully completing all phases of the selection process.

Essential Functions Answers 9-1-1 and non-emergency calls for the Avondale Police Department and facilitates fire and medical assistance, as appropriate. Obtains accurate, essential information to process each call according to established protocols and inputs all relevant details into the Computer Aided Dispatch (CAD) system for timely dispatch. Additional functions of the position include: Provides excellent customer service at all times. Dispatches responders by communicating information to police officers as well as facilitating needed medical and fire emergency services to people in distress. Monitors assigned radio channels; dispatches calls and information to police units via CAD and the radio system; maintains accurate status and location of police units; and maintains a computerized log of calls for service and units dispatched. Multitasks at a high level while utilizing the radio and phone system, while simultaneously entering information into the computer-aided dispatch system. Must maintain accurate and up-to-date information on every call for service. Supports officers by looking up information in several computer systems, searching for data including vehicle information and warrants; monitors radio traffic, city alarm systems, security cameras, and dispatches emergency responders as appropriate to ensure officers' safety. Maintains critical records by entering, clearing, and verifying all warrants, missing persons, stolen articles, and stolen vehicles; enters property into computer systems and completes all necessary paperwork. Performs tactical dispatch for SWAT team responding to incidents, as assigned. Operates and maintains various office equipment, including multiple computers, printers, copy/fax machines, and phone systems at a high level. Performs other duties as assigned. To view the full job description and learn more about the responsibilities and qualifications, please click to view the Class Specification

here

Minimum Qualifications

High School Diploma or GED equivalency is required. Knowledge of basic operational, technical, or office processes. A minimum of (2) years of customer service experience. Must be able to successfully complete and pass a typing test with a minimum score of 35 words per minute. Must be able to obtain a Terminal Operator Certification (TOC) within six months of hire. Certification must be renewed every two years and maintained for the duration of employment. Must be able to successfully pass a comprehensive background check and a psychological exam. Supplemental Information

Hiring Process Employment offers are conditional upon the successful completion and passing of:

NeoGov Application Typing Assessment Panel Interview Comprehensive Background Investigation and Fingerprinting Psychological Evaluation

Automatic Disqualifiers To view the list of automatic disqualifications, click

Contact Information Human Resources Department City of Avondale (623) 333-2200 The City of Avondale offers a comprehensive benefits package with outstanding health and wellness benefits, financial perks, work-life balance, and more. Explore our

Employee Benefit Highlights

and

Benefits Guide

for full details! For additional information, visit our 01

Select from the options below your highest level of completed education.

Not completed High School High school or GED Associates or Vocational Degree Bachelors Degree Masters Degree or higher

02

Do you have at least two (2) years of customer service experience?

Yes No

03

This position requires the ability to obtain a Terminal Operator Certification (TOC) within six months of hire. The certification must be renewed every two years and maintained throughout employment. Are you able and willing to meet this requirement?

Yes No

04

The Communication Center operates 24 hours a day, 7 days a week. Are you available to work all shifts including days, nights, weekends, and holidays?

Yes No

05

I understand that any offer of employment is conditional upon successfully completing and passing a comprehensive background check and a psychological exam.

Yes No

Required Question