Customer Experience Consultant

6049 - Albany - 1860 Central Ave., Albany, New York, 12205 Join CarMax, where your career can thrive! About This Role As a Customer Experience Consultant, you will play a vital role in delivering an unforgettable journey for our customers. Your mission is to guide and support them at every touchpoint, ensuring a seamless process whether they are buying or selling a car. With a foundation built on honesty and transparency, you will have the tools to foster positive customer experiences while collaborating with your team to achieve success. Key Responsibilities Deliver outstanding customer service by assisting customers throughout their experience, from appraisals to financing. Conduct vehicle assessments, effectively communicating findings to facilitate customer appraisals. Manage vehicle check-ins, oversee inventory scanning, and ensure accurate reconciliation. Perform quality inspections to ensure all vehicles meet our strict CarMax standards. Handle various administrative tasks such as maintaining transaction documents, interacting with finance companies, and managing cash and payment processes. Coordinate service appointments and review repair invoices for accuracy. Role Purpose This dynamic retail sales position requires you to work collaboratively with your team to help customers while managing diverse responsibilities. Building rapport and understanding customer needs are paramount to ensure a smooth experience, from vehicle sales to paperwork processing and repair management. With opportunities for growth into mentoring and leadership roles, your career path can lead you to exciting new horizons. Qualifications and Requirements Exceptional communication skills. Confidence in your abilities, products, and the CarMax brand. Strong relationship-building skills. Commitment to teamwork, demonstrating integrity, respect, and dedication. Ability to balance customer and business needs in decision-making. Proficient in understanding and addressing customer needs effectively. Detail-oriented with the ability to manage multiple tasks in a fast-paced environment. Ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Preferred experience in sales and customer service, particularly in retail. A valid Driver's License. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax CarMax has revolutionized the auto industry by providing the honest and transparent experiences that customers desire and deserve. This commitment has led us to become the largest retailer of used cars in the nation, with over 200 locations across the country. Our dedicated team of over 25,000 associates works together to create unparalleled experiences for our customers. We prioritize personal and professional growth within our community and are proud to be recognized as one of the FORTUNE 100 Best Companies to Work For®. As an Equal Opportunity Employer, CarMax welcomes applicants from diverse backgrounds and experiences. The hourly pay rate for this position ranges from $17.80 to $26.70. Benefits CarMax offers a comprehensive benefits package, which includes: Paid sick leave of up to 48 hours per year and vacation time ranging from 80 to 200 hours annually, depending on years of service. Six paid holidays plus one floating holiday per year, with holiday premium pay for mandatory working days. Please inquire about reasonable accommodations for the application process.