Enterprise Holdings
Seasonal Customer Service Representative - Charleston International Airport
Enterprise Holdings, Charleston, South Carolina, United States, 29408
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.
National and Alamo has exciting opportunities for Seasonal Customer Experience Representatives (CXR).
This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The seasonal window ends on or before December 15, 2025 and cannot exceed 180 days. The start date will be on or after February 1, 2025.
The starting pay for this position is $18.20 / hour and is located at the Charleston International Airport (CHS)- 5500 International Blvd 119 Charleston, SC 29418.
Full Time and Part Time opportunities are available between 7:00am - 9:00pm.
Weekends are required.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must be available to work weekends
This is a seasonal position and you may work up to 180 working days during the defined season
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.
National and Alamo has exciting opportunities for Seasonal Customer Experience Representatives (CXR).
This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The seasonal window ends on or before December 15, 2025 and cannot exceed 180 days. The start date will be on or after February 1, 2025.
The starting pay for this position is $18.20 / hour and is located at the Charleston International Airport (CHS)- 5500 International Blvd 119 Charleston, SC 29418.
Full Time and Part Time opportunities are available between 7:00am - 9:00pm.
Weekends are required.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have a minimum of 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must be available to work weekends
This is a seasonal position and you may work up to 180 working days during the defined season