Alacrity Solutions
Subrogation Recovery Specialist- Property
Alacrity Solutions, Fishers, Indiana, United States
Job Description
Job Description
Alacrity Solutions PROPERTY SUBROGATION RECOVERY REPRESENTATIVE Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit
www.AlacritySolutions.com. This position, as a
Property Subrogation Recovery Specialist
is responsible for supporting the Alacrity Subrogation recovery efforts, inclusive be not limited to the identification, investigation, negotiation and settlement & recovery or closure without recovery as approved, of all cases assigned to the recovery representative.
Good judgment and expert knowledge of the tenants of insurance together with prior claims handling is necessary to properly perform all functions. Essential Functions
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) Regular and reliable attendance is an essential function of this position. The representative will seek to maintain 100% closing ratio through the appropriate disposition of cases assigned. Outstanding Customer Service will include all communications with clients, policyholders, adverse parties, adverse carriers, vendors, public adjusters, counsel and virtually any person who is associated with the case being handled. Familiarizes themselves with Client Repository and Special handling located in RMS, within each claim file. Receives, reviews new and re-assignment files, and conducts investigation to determine and pursue subrogation. Inclusive of interviewing client policyholders, injured claimants, and adverse parties. All new assignments must be worked within 24-hours of receipt. Open Outlook emails must be zero’s out within 48-hours of receipt. All correspondence must be placed in the Notes Section of SpartanRMS. Takes note of the Loss State, Negligence Rule and Statute of Limitations on each file handled, and closely monitors the statutes of limitation, statutes of repose. As the facts of the loss are investigated, updates Summary Screen Cause of Loss, Case Highlights, Liability Assessment and Plan of Action on every case as needed, and very importantly, the Plan of Action with anticipated “Next Steps.” Reviews and adds to the POI – Party of Interest Module to capture all parties involved in the loss, including the insured, adverse party, adverse carrier, witnesses, police, public adjuster, engineers, Third-Party Administrators and SIR entities. Determines if any adverse party is a municipality requiring that we send a 90-Day Notice of Claim via Certified Mail to protect the statute of limitations. Makes all necessary phone calls, or sends email inquiries to obtain all loss facts which will allow for the most judicious pathway to case conclusion, either by settlement and recovery or write-off file closure. Copies of Emails pertaining to files must be placed in the file Note Section by hitting. Sends Demands or Subro Notices out as early as possible on all cases assigned and diaries the case appropriately for follow-up. Contacts adverse carriers and SIR corporations to negotiate and make every effort to bring each file to an amicable settlement, or prepares file for the next steps, whether arbitration or litigation. Understands the tenants of Arbitration Forums, and writes clear meaningful contentions which will establish liability against the adverse party. Files arbitration contentions on all cases involving damage disputes as well as liability disputes. Maintains claim file diaries which are deemed to be current within 5-days. Continually updates Detailed Status in RMS to clearly identify current file activity and status. Accurately updates the Estimated Recovery Value in each file from the 49% Enters all Expenses as incurred in the Expense Module Updates Evidence Module for Injuries, Vehicle information, or Product depending on the loss type. When cases reach impasse, the matter is referred to subrogation counsel, makes certain that the Adverse Carrier is not a Member of Arbitration Forums, as then Arbitration Filing would be necessary. When matters are referred to counsel, place case on a short diary to confirm counsel has acknowledged receipt.
Competencies To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Credibility, ethical, full disclosure, and clean financial history. Ability to maintain privacy and confidentiality. Conscientious about timeliness of assignments and quality of work product. Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner. Able to handle multiple tasks and maintain control and order over same. Exceptional work ethic. Demonstrated ability to communicate clearly and efficiently in verbal and written
form; Excellent judgement and strong multitasking abilities. Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations. Decisive and exercises good judgment under pressure. Excellent communication and customer-service skills. Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance. Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations, specifically in calculating recovery percentages, pro-rata shares of all limited polices.
Validates coverage through obtaining copies of the DEC page of the policy. Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables. Possesses an advanced knowledge of the line of business in which the Specialist works. Knowledge acquired through years of liability and subrogation claims experience is applied to complex insurance claims referred to the Subrogation Recovery Team, and uses best judgment to determine recoverability or closure. Professionally communicates file disposition to clients and client policyholders as needed, or required. Work Environment The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Remote based position.
Physical & Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel. Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.
Required Education and/or Experience
Minimum of three (3) years’ experience working Property Claims or Property Subrogation position. Intermediate to advanced computer skills. Knowledge of claims-related laws and regulations. Previous understanding of civil litigation, the claims technical process, subrogation, and litigation.
Preferred Education and Experience
Bachelor’s or Associates degree in any field is preferred, but not required Demonstrated experience within the Claims Industry State Adjusters License. Starting salary range: $60,000 Job Specifics: Remote based Full-Time Travel Required: none Why Choose Alacrity? Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Paid Holidays
Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Personal Information Retention: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR Or1uPbnGgU
Job Description
Alacrity Solutions PROPERTY SUBROGATION RECOVERY REPRESENTATIVE Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit
www.AlacritySolutions.com. This position, as a
Property Subrogation Recovery Specialist
is responsible for supporting the Alacrity Subrogation recovery efforts, inclusive be not limited to the identification, investigation, negotiation and settlement & recovery or closure without recovery as approved, of all cases assigned to the recovery representative.
Good judgment and expert knowledge of the tenants of insurance together with prior claims handling is necessary to properly perform all functions. Essential Functions
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.) Regular and reliable attendance is an essential function of this position. The representative will seek to maintain 100% closing ratio through the appropriate disposition of cases assigned. Outstanding Customer Service will include all communications with clients, policyholders, adverse parties, adverse carriers, vendors, public adjusters, counsel and virtually any person who is associated with the case being handled. Familiarizes themselves with Client Repository and Special handling located in RMS, within each claim file. Receives, reviews new and re-assignment files, and conducts investigation to determine and pursue subrogation. Inclusive of interviewing client policyholders, injured claimants, and adverse parties. All new assignments must be worked within 24-hours of receipt. Open Outlook emails must be zero’s out within 48-hours of receipt. All correspondence must be placed in the Notes Section of SpartanRMS. Takes note of the Loss State, Negligence Rule and Statute of Limitations on each file handled, and closely monitors the statutes of limitation, statutes of repose. As the facts of the loss are investigated, updates Summary Screen Cause of Loss, Case Highlights, Liability Assessment and Plan of Action on every case as needed, and very importantly, the Plan of Action with anticipated “Next Steps.” Reviews and adds to the POI – Party of Interest Module to capture all parties involved in the loss, including the insured, adverse party, adverse carrier, witnesses, police, public adjuster, engineers, Third-Party Administrators and SIR entities. Determines if any adverse party is a municipality requiring that we send a 90-Day Notice of Claim via Certified Mail to protect the statute of limitations. Makes all necessary phone calls, or sends email inquiries to obtain all loss facts which will allow for the most judicious pathway to case conclusion, either by settlement and recovery or write-off file closure. Copies of Emails pertaining to files must be placed in the file Note Section by hitting. Sends Demands or Subro Notices out as early as possible on all cases assigned and diaries the case appropriately for follow-up. Contacts adverse carriers and SIR corporations to negotiate and make every effort to bring each file to an amicable settlement, or prepares file for the next steps, whether arbitration or litigation. Understands the tenants of Arbitration Forums, and writes clear meaningful contentions which will establish liability against the adverse party. Files arbitration contentions on all cases involving damage disputes as well as liability disputes. Maintains claim file diaries which are deemed to be current within 5-days. Continually updates Detailed Status in RMS to clearly identify current file activity and status. Accurately updates the Estimated Recovery Value in each file from the 49% Enters all Expenses as incurred in the Expense Module Updates Evidence Module for Injuries, Vehicle information, or Product depending on the loss type. When cases reach impasse, the matter is referred to subrogation counsel, makes certain that the Adverse Carrier is not a Member of Arbitration Forums, as then Arbitration Filing would be necessary. When matters are referred to counsel, place case on a short diary to confirm counsel has acknowledged receipt.
Competencies To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Credibility, ethical, full disclosure, and clean financial history. Ability to maintain privacy and confidentiality. Conscientious about timeliness of assignments and quality of work product. Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner. Able to handle multiple tasks and maintain control and order over same. Exceptional work ethic. Demonstrated ability to communicate clearly and efficiently in verbal and written
form; Excellent judgement and strong multitasking abilities. Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations. Decisive and exercises good judgment under pressure. Excellent communication and customer-service skills. Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance. Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations, specifically in calculating recovery percentages, pro-rata shares of all limited polices.
Validates coverage through obtaining copies of the DEC page of the policy. Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables. Possesses an advanced knowledge of the line of business in which the Specialist works. Knowledge acquired through years of liability and subrogation claims experience is applied to complex insurance claims referred to the Subrogation Recovery Team, and uses best judgment to determine recoverability or closure. Professionally communicates file disposition to clients and client policyholders as needed, or required. Work Environment The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Remote based position.
Physical & Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel. Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.
Required Education and/or Experience
Minimum of three (3) years’ experience working Property Claims or Property Subrogation position. Intermediate to advanced computer skills. Knowledge of claims-related laws and regulations. Previous understanding of civil litigation, the claims technical process, subrogation, and litigation.
Preferred Education and Experience
Bachelor’s or Associates degree in any field is preferred, but not required Demonstrated experience within the Claims Industry State Adjusters License. Starting salary range: $60,000 Job Specifics: Remote based Full-Time Travel Required: none Why Choose Alacrity? Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program HSA Bank with selection of High Deductible Health Plan 401K plan options Paid Time Off Paid Holidays
Affirmative Action/EEO Statement Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.
Personal Information Retention: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR Or1uPbnGgU