AAON
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Warranty Claims Representative
role at
AAON, Inc. 15 hours ago Be among the first 25 applicants Join to apply for the
Warranty Claims Representative
role at
AAON, Inc. Get AI-powered advice on this job and more exclusive features. Description
Receives and responds to customer inquiries, requests, and complaints. Communicates clearly with customers to determine needs and find effective solutions. Follow proper RGA procedures as outlined in training and feedback provided by supervisor. Assign and track XOI calls to Technical Support Specialist as needed to ensure quick and satisfactory resolutions for field related calls. Consistently deliver a high level of customer service to exceed customer needs. Provide input on processes and procedures for continuous improvement purposes.
Description
Job Summary:
The Warranty Administrator I is an entry level position responsible for answering calls and responding to customer inquiries, requests, and complaints. May escalate issues to technical support as needed.
Essential Job Duties And Responsibilities
Receives and responds to customer inquiries, requests, and complaints. Communicates clearly with customers to determine needs and find effective solutions. Follow proper RGA procedures as outlined in training and feedback provided by supervisor. Assign and track XOI calls to Technical Support Specialist as needed to ensure quick and satisfactory resolutions for field related calls. Consistently deliver a high level of customer service to exceed customer needs. Provide input on processes and procedures for continuous improvement purposes.
Qualifications
Education and Experience Requirements:
High school diploma, general education degree, or equivalent. Experience working with customer service preferred. HVAC industry experience helpful. Proficient with PC and Microsoft Suite
Knowledge, Skills, And Abilities
Stay calm when customers are stressed or upset. Enter orders to provide support to other departments as needed. Process claims in high volume times. Strong organizational skills. Strong customer communication and customer service orientation Ability to execute multiple tasks simultaneously under time pressure. Ability to communicate effectively in writing and verbally
Equipment Or Software Knowledge Or Skills
Microsoft Office Suite Database software Salesforce
Work Environment
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Some travel is expected.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Finance and Sales Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Warranty Claims Representative
role at
AAON, Inc. 15 hours ago Be among the first 25 applicants Join to apply for the
Warranty Claims Representative
role at
AAON, Inc. Get AI-powered advice on this job and more exclusive features. Description
Receives and responds to customer inquiries, requests, and complaints. Communicates clearly with customers to determine needs and find effective solutions. Follow proper RGA procedures as outlined in training and feedback provided by supervisor. Assign and track XOI calls to Technical Support Specialist as needed to ensure quick and satisfactory resolutions for field related calls. Consistently deliver a high level of customer service to exceed customer needs. Provide input on processes and procedures for continuous improvement purposes.
Description
Job Summary:
The Warranty Administrator I is an entry level position responsible for answering calls and responding to customer inquiries, requests, and complaints. May escalate issues to technical support as needed.
Essential Job Duties And Responsibilities
Receives and responds to customer inquiries, requests, and complaints. Communicates clearly with customers to determine needs and find effective solutions. Follow proper RGA procedures as outlined in training and feedback provided by supervisor. Assign and track XOI calls to Technical Support Specialist as needed to ensure quick and satisfactory resolutions for field related calls. Consistently deliver a high level of customer service to exceed customer needs. Provide input on processes and procedures for continuous improvement purposes.
Qualifications
Education and Experience Requirements:
High school diploma, general education degree, or equivalent. Experience working with customer service preferred. HVAC industry experience helpful. Proficient with PC and Microsoft Suite
Knowledge, Skills, And Abilities
Stay calm when customers are stressed or upset. Enter orders to provide support to other departments as needed. Process claims in high volume times. Strong organizational skills. Strong customer communication and customer service orientation Ability to execute multiple tasks simultaneously under time pressure. Ability to communicate effectively in writing and verbally
Equipment Or Software Knowledge Or Skills
Microsoft Office Suite Database software Salesforce
Work Environment
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Some travel is expected.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Finance and Sales Industries
Machinery Manufacturing Referrals increase your chances of interviewing at AAON, Inc. by 2x Get notified about new Claims Representative jobs in
Tulsa, OK . Independent Insurance Claims Adjuster in Sand Springs, Oklahoma
Independent Insurance Claims Adjuster in Jenks, Oklahoma
Independent Insurance Claims Adjuster in Broken Arrow, Oklahoma
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Independent Insurance Claims Adjuster in Bixby, Oklahoma
Independent Insurance Claims Adjuster in Collinsville, Oklahoma
Independent Insurance Claims Adjuster in Owasso, Oklahoma
Independent Insurance Claims Adjuster in Skiatook, Oklahoma
Independent Insurance Claims Adjuster in Sapulpa, Oklahoma
Independent Insurance Claims Adjuster in Coweta, Oklahoma
Senior Claims Representative/Claims Specialist
Tulsa, OK $51,500.00-$82,500.00 2 weeks ago Tulsa, OK $56,000.00-$83,000.00 1 week ago Tulsa, OK $66,000.00-$105,500.00 1 week ago Senior Multi-Line Liability Claims Adjuster - Public Sector Claims
Tulsa, OK $66,000.00-$105,500.00 2 weeks ago Customer Service Representative-Remote (Healthcare)
Hospitality Desk Attendant - The Ridge Club
Automotive Title and Registration Administrator
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr