Enterprise Management
Direct Support Professional 10
Enterprise Management, Baltimore, Maryland, United States, 21276
DISCLOSURE - MULTI-EMPLOYER ROLE:
This W-2 hourly Direct Support Professional position includes responsibilities that span across the following two affiliated organizations, all under shared leadership:
FOCUS #1 Community Wellness Psychiatric Rehabilitation Program
FOCUS #2 HolBrock Estates Supportive Housing Programs
You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each.
This role is structured as an up to 32-hour per week position, with approximately 16 of the total weekly hours allocated to Community Wellness Psychiatric Rehabilitation Program and 16 of the total weekly hours allocated to HolBrock Estates Supportive Housing Programs. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.
DISCLAIMERS: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes.
Client Service Location Expectations:
This position is based on-site at the supportive housing program located at Holbrock Estates at 1620 Druid Hill Avenue, LLC, Baltimore, MD 21217. All services are to be delivered in person at this location. The staff member is expected to be present on-site during scheduled shifts, provide support within the residence, and ensure documentation and responsibilities are completed in alignment with program protocols. Remote work or off-site service delivery is not applicable for this role.
Caseload Makeup:
The assigned caseload for this position consists of twelve (12) Category A clients who reside in the community and may be serviced at 3310 Eastern Avenue, Baltimore, MD, throughout the community, or in the community meeting room of 1620 Druid Hill Avenue location.
DIVISION: Operations
CLASSIFICATION:
This is a full-time, W-2 employee position totaling 32 hours per week, with hours allocated across three affiliated organizations as follows:
HolBrock Estates Supportive Housing Programs (HESHP): Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours) Community Wellness Psychiatric Rehabilitation Program (CWPRP): Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined total constitutes a full-time, 32-hour per week role across the organization network. This structure ensures shared staffing efficiency and cross-program collaboration in alignment with operational and regulatory needs.
WORK SCHEDULE: Every Sunday, Monday, Tuesday and Wednesday from 12:00 AM to 9:00 AM each day
COMPENSATION RANGE: Compensation for this position ranges from $15.00 to $18.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget.
In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: • Paid Time Off (PTO) • Family and Medical Leave • Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available • Supplemental Health and Disability Insurance Options • Retirement Savings Plan • Professional Development Support and Continuing Education Opportunities
ANTICIPATED TRAVEL: 5% of the time. There is no additional compensation for travel.
GENERAL DUTIES AND RESPONSIBILITIES:
Assist supervisor with work-related requests. Collaborate with and serve as program POC for external treatment providers and outside agencies as needed. Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well. Support the maintenance of a safe environment by participating in training and drills as requested. Maintain confidentiality of records relating to client's treatment. Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor. Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery. PHYSICAL DEMANDS:
Frequent lifting, bending, walking, and standing Ability to lift up to 40 lbs and assist with resident transfers Use of PPE and participation in resident lifting or repositioning WORKING CONDITIONS:
Licensed assisted living home environment Close interaction with residents experiencing physical or cognitive decline High-contact, hands-on caregiving role with regulated standards and documentation FOCUS #1:
CLASSIFICATION: Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours)
ACCOUNTABLE TO: Psychiatric Rehabilitation Specialist (Operations Manager 3)
ACCOUNTABLE FOR: Delivering skill-building and community support services in accordance with individualized rehabilitation plans, promoting client independence, and maintaining timely and accurate documentation of services provided.
ALTERNATE TITLE(S): Direct Support Professional, PRP Worker, Direct Support Worker
COMPANY WEBSITE: https://cwprp.org
COMPANY: Community Wellness Psychiatric Rehabilitation Program
The Community Wellness Psychiatric Rehabilitation Program (PRP) is a core service of Community Wellness Outpatient Mental Health Center, designed to support individuals living with serious mental illness in achieving stability, independence, and improved quality of life. Our PRP provides structured, community-based support focused on developing life skills, managing symptoms, and promoting personal recovery goals.
Through individualized service planning, case management, health home coordination, and peer support, the PRP helps clients navigate housing, employment, education, and health care access. Services are person-centered, trauma-informed, and culturally responsive, with an emphasis on whole-person care and long-term wellness. The program serves both youth and adults, working in close collaboration with clinical providers, families, and community partners.
COMPANY PHONE NUMBER: (443) 478-4304
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@cwprp.org
SUMMARY OF POSITION RESPONSIBILITIES: The Direct Support Professional (DSP) in the Psychiatric Rehabilitation Program (PRP) is responsible for supporting individuals with serious mental illness and/or co-occurring disorders in achieving greater independence and community integration. The DSP helps clients build daily living skills, access resources, follow through on treatment goals, and develop coping strategies that support their wellness and recovery. Services may be provided in the community, in the client's home, or at a designated program site and must align with the client's individualized rehabilitation plan.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Provide skill-building and rehabilitation services in alignment with each client's Individualized Rehabilitation Plan (IRP), as scheduled by the Scheduling Department and in response to client needs. Assist clients in developing and practicing activities of daily living (ADLs), including cooking, cleaning, personal hygiene, transportation, budgeting, and other life skills that promote independence. Support clients in navigating community systems, such as public transportation, benefits enrollment offices, housing resources, and medical or behavioral health appointments. Deliver services in accordance with PRP scheduling protocols, client availability, and the goals outlined in the IRP. Promote client independence, self-advocacy, and recovery-oriented practices through every interaction. Submit accurate and client-centered daily progress notes in the electronic health record (EHR) that reflect the nature and outcome of each session. Complete all session documentation in real time or no later than the end of each shift. Follow all documentation standards and use the appropriate service codes for PRP sessions:
Use H2016 with Place of Service (POS) code 15 for off-site sessions (minimum of 15 minutes) Use H2016 with POS code 52 for on-site sessions (minimum of 60 minutes) Use modifier U2 for services provided to minor clients Use modifier U3 for services provided to adult clients
Maintain minimum service delivery requirements:
At least 3 sessions per month for minor clients At least 6 sessions per month for adult clients
Render services in accordance with the assigned schedule provided by the Scheduling Department and remain responsive to emerging client needs requiring additional or flexible support. UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to client needs or crises as they arise during scheduled service hours Participate in interdisciplinary team meetings, trainings, or supervision as required Assist clients in accessing urgent care, legal, or housing-related services during emergencies Support program engagement efforts, including wellness groups, events, or outreach Report concerns about client safety, housing conditions, or behavioral changes promptly to supervisors Uphold confidentiality, dignity, and trauma-informed service delivery in all interactions; Collaborating with each assigned clients assigned mental health counselor and assigned registered nurse case manager for each client weekly and enter a collaboration note in the clients electronic health record COMPETENCIES AND SKILLS:
Strong interpersonal and communication skills Ability to engage individuals with mental health needs in respectful, empowering ways Basic understanding of psychiatric rehabilitation principles Cultural competence and the ability to work with diverse populations Dependability, reliability, and organizational skills Ability to document services clearly and accurately in an electronic health record Flexibility to adjust services to meet client needs in dynamic community settings Willingness to learn and follow COMAR, Medicaid, and agency-specific PRP requirements LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or GED required. For those working with minors, at least a bachelor's degree is required. At least 1 year of experience working in behavioral health, social services, or human services preferred Must pass background check and complete PRP observation by supervisor of 20 hours and 40 hours of training CPR/First Aid certification required (or must be obtained within 30 days of hire) Valid driver's license and reliable transportation strongly preferred Must be able to complete and submit timely, accurate progress notes using required PRP service codes FOCUS #2:
CLASSIFICATION: Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours)
ACCOUNTABLE TO:
Operations Manager 5 (Day Shift) Operations Supervisor 5 (Night Shift) ACCOUNTABLE FOR: Direct care, medication administration, and daily support of residents in a licensed assisted living facility in accordance with COMAR regulations
ALTERNATE TITLE(S): Direct Care Staff
COMPANY: HolBrock Estates Supportive Housing Program
HolBrock Estates Supportive Housing Program provides safe, stable, and recovery-oriented housing for individuals experiencing chronic homelessness, mental illness, substance use disorders, and other complex life challenges. More than just a place to live, HolBrock Estates offers structured, trauma-informed support that empowers residents to rebuild their lives with dignity and independence.
Our program integrates supportive housing with wraparound services including case management, life skills development, behavioral health coordination, and access to medical and community resources. Each resident is provided with individualized support that fosters stability, goal-setting, and reintegration into the broader community.
HolBrock Estates is committed to housing as a foundation for healing-offering not just shelter, but a path to wellness, recovery, and long-term success.
COMPANY WEBSITE: https://holbrockestates.org
COMPANY PHONE NUMBER: (443) 539-8508
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 539-8508 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@holbrockestates.org
SUMMARY OF POSITION RESPONSIBILITIES:
The Direct Care Staff at a Licensed Assisted Living Facility provides essential daily care, medication support, and supervision to residents in accordance with the Maryland Department of Health's COMAR 10.07.14 regulations. This role combines the responsibilities of a Certified Medication Technician (CMT), personal care aide, and household support staff, working under the direction of the Operations Manager 5 during the day shift and the Operations Supervisor 5 during the night shift.
Staff must uphold safety, dignity, and comfort for all residents while maintaining full compliance with policies, care plans, and health-related protocols.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Resident Personal Care & Support
Assist residents with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, toileting, mobility, and hygiene Provide meal assistance, hydration reminders, and monitor nutritional intake Assist with transfers, use of assistive devices, and fall prevention practices Engage residents in social, recreational, or wellness activities Medication Administration (CMT Duties)
Administer medications in accordance with physician orders, the resident's service plan, and under the supervision of the delegating nurse Document medication administration on paper or electronic Medication Administration Records (MARs) Observe and report medication refusals, adverse reactions, or errors immediately Ensure medications are stored securely and counted per protocol (including controlled substances) Facility & Household Duties
Ensure cleanliness and organization of resident rooms and common areas Complete light housekeeping, laundry, trash removal, and restocking of supplies Assist with meal service, dietary accommodations, and kitchen sanitization Monitor for maintenance issues and report facility concerns to management Documentation & Communication
Complete shift notes, behavior logs, incident reports, and communication logs accurately and promptly Submit daily care notes in the electronic health record system to confirm that the client is occupying their assigned bed space. These notes must be coded as 00000 Participate in a formal shift change at both the beginning and end of your shift with offgoing and oncoming staff
Shift change must include:
Medication counts and verification of the med cart log A briefing on residents currently off-site (e.g., hospital, home pass, appointments) Notification of any visitors currently in the facility Communication of any incomplete tasks or follow-up items Updates on resident behavior concerns, incidents, or PRN medication use Confirmation of supply levels, safety issues, and facility concerns
Maintain documentation related to care delivery, service plan implementation, and compliance tracking Communicate clearly and professionally with residents, supervisors, nurses, and interdisciplinary team members Contact the Operations Manager 5 or Operations Supervisor 5 immediately in the event of any incident, the arrival of a state surveyor, or if emergency personnel are on the property Health, Safety & Emergency Response
Follow infection control and universal precaution protocols Use de-escalation techniques and provide crisis intervention if needed Respond to medical emergencies, assist with CPR/first aid, and contact EMS when appropriate Know and implement emergency evacuation and fire safety procedures Bed Service Fee Protocol: Ensure that clients pay their bed service fees directly to the Accounts Receivables (A/R) Department, as outlined in their lease agreement. House managers are not permitted to collect fees directly from clients. Instead, clients should be encouraged to submit payment via one of the following approved methods:
At an authorized PayNearMe location using their designated payment slip By delivering the payment to the A/R Department Manager at 3310 Eastern Avenue By submitting payment to a designated Special Police Officer By submitting payment directly to the Operations Manager UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to emergencies, facility issues, or behavioral escalations in real time Support tenant admissions and discharges, including room readiness and orientation Participate in audits, inspections, quality assurance reviews, and licensing site visits Accompany tenants to appointments or community services when required Cover additional shifts or provide emergency coverage as needed Maintain confidentiality and uphold trauma-informed, culturally responsive service delivery practices COMPETENCIES AND SKILLS:
Knowledge of aging, dementia, and chronic health conditions Competency in administering medications and following nursing directives Ability to follow resident service plans and communicate changes in condition Reliable, respectful, and committed to resident dignity and confidentiality Strong observational, documentation, and teamwork abilities LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or GED required Minimum 1 year of experience in residential, supportive housing, or behavioral health settings; Prior experience in assisted living, skilled nursing, or personal care preferred Ability to complete accurate documentation, including logs, notes, and maintenance requests Must pass a criminal background check and pre-employment screenings CPR/First Aid certification required (or must be obtained within 30 days of hire) Valid driver's license and reliable transportation preferred Must be available for rotating shifts, evening, or weekend coverage as assigned Assisted living trainings with LTC trainer for staff. Certified Medication Technician with the MBON (Company can assist with obtaining this upon hire). Preferred but not required Certified Nurse Aid (CNA/GNA) with the MBON
This W-2 hourly Direct Support Professional position includes responsibilities that span across the following two affiliated organizations, all under shared leadership:
FOCUS #1 Community Wellness Psychiatric Rehabilitation Program
FOCUS #2 HolBrock Estates Supportive Housing Programs
You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each.
This role is structured as an up to 32-hour per week position, with approximately 16 of the total weekly hours allocated to Community Wellness Psychiatric Rehabilitation Program and 16 of the total weekly hours allocated to HolBrock Estates Supportive Housing Programs. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.
DISCLAIMERS: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes.
Client Service Location Expectations:
This position is based on-site at the supportive housing program located at Holbrock Estates at 1620 Druid Hill Avenue, LLC, Baltimore, MD 21217. All services are to be delivered in person at this location. The staff member is expected to be present on-site during scheduled shifts, provide support within the residence, and ensure documentation and responsibilities are completed in alignment with program protocols. Remote work or off-site service delivery is not applicable for this role.
Caseload Makeup:
The assigned caseload for this position consists of twelve (12) Category A clients who reside in the community and may be serviced at 3310 Eastern Avenue, Baltimore, MD, throughout the community, or in the community meeting room of 1620 Druid Hill Avenue location.
DIVISION: Operations
CLASSIFICATION:
This is a full-time, W-2 employee position totaling 32 hours per week, with hours allocated across three affiliated organizations as follows:
HolBrock Estates Supportive Housing Programs (HESHP): Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours) Community Wellness Psychiatric Rehabilitation Program (CWPRP): Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined total constitutes a full-time, 32-hour per week role across the organization network. This structure ensures shared staffing efficiency and cross-program collaboration in alignment with operational and regulatory needs.
WORK SCHEDULE: Every Sunday, Monday, Tuesday and Wednesday from 12:00 AM to 9:00 AM each day
COMPENSATION RANGE: Compensation for this position ranges from $15.00 to $18.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget.
In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: • Paid Time Off (PTO) • Family and Medical Leave • Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available • Supplemental Health and Disability Insurance Options • Retirement Savings Plan • Professional Development Support and Continuing Education Opportunities
ANTICIPATED TRAVEL: 5% of the time. There is no additional compensation for travel.
GENERAL DUTIES AND RESPONSIBILITIES:
Assist supervisor with work-related requests. Collaborate with and serve as program POC for external treatment providers and outside agencies as needed. Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well. Support the maintenance of a safe environment by participating in training and drills as requested. Maintain confidentiality of records relating to client's treatment. Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor. Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery. PHYSICAL DEMANDS:
Frequent lifting, bending, walking, and standing Ability to lift up to 40 lbs and assist with resident transfers Use of PPE and participation in resident lifting or repositioning WORKING CONDITIONS:
Licensed assisted living home environment Close interaction with residents experiencing physical or cognitive decline High-contact, hands-on caregiving role with regulated standards and documentation FOCUS #1:
CLASSIFICATION: Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours)
ACCOUNTABLE TO: Psychiatric Rehabilitation Specialist (Operations Manager 3)
ACCOUNTABLE FOR: Delivering skill-building and community support services in accordance with individualized rehabilitation plans, promoting client independence, and maintaining timely and accurate documentation of services provided.
ALTERNATE TITLE(S): Direct Support Professional, PRP Worker, Direct Support Worker
COMPANY WEBSITE: https://cwprp.org
COMPANY: Community Wellness Psychiatric Rehabilitation Program
The Community Wellness Psychiatric Rehabilitation Program (PRP) is a core service of Community Wellness Outpatient Mental Health Center, designed to support individuals living with serious mental illness in achieving stability, independence, and improved quality of life. Our PRP provides structured, community-based support focused on developing life skills, managing symptoms, and promoting personal recovery goals.
Through individualized service planning, case management, health home coordination, and peer support, the PRP helps clients navigate housing, employment, education, and health care access. Services are person-centered, trauma-informed, and culturally responsive, with an emphasis on whole-person care and long-term wellness. The program serves both youth and adults, working in close collaboration with clinical providers, families, and community partners.
COMPANY PHONE NUMBER: (443) 478-4304
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 478-4304 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@cwprp.org
SUMMARY OF POSITION RESPONSIBILITIES: The Direct Support Professional (DSP) in the Psychiatric Rehabilitation Program (PRP) is responsible for supporting individuals with serious mental illness and/or co-occurring disorders in achieving greater independence and community integration. The DSP helps clients build daily living skills, access resources, follow through on treatment goals, and develop coping strategies that support their wellness and recovery. Services may be provided in the community, in the client's home, or at a designated program site and must align with the client's individualized rehabilitation plan.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Provide skill-building and rehabilitation services in alignment with each client's Individualized Rehabilitation Plan (IRP), as scheduled by the Scheduling Department and in response to client needs. Assist clients in developing and practicing activities of daily living (ADLs), including cooking, cleaning, personal hygiene, transportation, budgeting, and other life skills that promote independence. Support clients in navigating community systems, such as public transportation, benefits enrollment offices, housing resources, and medical or behavioral health appointments. Deliver services in accordance with PRP scheduling protocols, client availability, and the goals outlined in the IRP. Promote client independence, self-advocacy, and recovery-oriented practices through every interaction. Submit accurate and client-centered daily progress notes in the electronic health record (EHR) that reflect the nature and outcome of each session. Complete all session documentation in real time or no later than the end of each shift. Follow all documentation standards and use the appropriate service codes for PRP sessions:
Use H2016 with Place of Service (POS) code 15 for off-site sessions (minimum of 15 minutes) Use H2016 with POS code 52 for on-site sessions (minimum of 60 minutes) Use modifier U2 for services provided to minor clients Use modifier U3 for services provided to adult clients
Maintain minimum service delivery requirements:
At least 3 sessions per month for minor clients At least 6 sessions per month for adult clients
Render services in accordance with the assigned schedule provided by the Scheduling Department and remain responsive to emerging client needs requiring additional or flexible support. UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to client needs or crises as they arise during scheduled service hours Participate in interdisciplinary team meetings, trainings, or supervision as required Assist clients in accessing urgent care, legal, or housing-related services during emergencies Support program engagement efforts, including wellness groups, events, or outreach Report concerns about client safety, housing conditions, or behavioral changes promptly to supervisors Uphold confidentiality, dignity, and trauma-informed service delivery in all interactions; Collaborating with each assigned clients assigned mental health counselor and assigned registered nurse case manager for each client weekly and enter a collaboration note in the clients electronic health record COMPETENCIES AND SKILLS:
Strong interpersonal and communication skills Ability to engage individuals with mental health needs in respectful, empowering ways Basic understanding of psychiatric rehabilitation principles Cultural competence and the ability to work with diverse populations Dependability, reliability, and organizational skills Ability to document services clearly and accurately in an electronic health record Flexibility to adjust services to meet client needs in dynamic community settings Willingness to learn and follow COMAR, Medicaid, and agency-specific PRP requirements LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or GED required. For those working with minors, at least a bachelor's degree is required. At least 1 year of experience working in behavioral health, social services, or human services preferred Must pass background check and complete PRP observation by supervisor of 20 hours and 40 hours of training CPR/First Aid certification required (or must be obtained within 30 days of hire) Valid driver's license and reliable transportation strongly preferred Must be able to complete and submit timely, accurate progress notes using required PRP service codes FOCUS #2:
CLASSIFICATION: Part-time, W-2 employee - approximately 16 hours per week (50% of total weekly hours)
ACCOUNTABLE TO:
Operations Manager 5 (Day Shift) Operations Supervisor 5 (Night Shift) ACCOUNTABLE FOR: Direct care, medication administration, and daily support of residents in a licensed assisted living facility in accordance with COMAR regulations
ALTERNATE TITLE(S): Direct Care Staff
COMPANY: HolBrock Estates Supportive Housing Program
HolBrock Estates Supportive Housing Program provides safe, stable, and recovery-oriented housing for individuals experiencing chronic homelessness, mental illness, substance use disorders, and other complex life challenges. More than just a place to live, HolBrock Estates offers structured, trauma-informed support that empowers residents to rebuild their lives with dignity and independence.
Our program integrates supportive housing with wraparound services including case management, life skills development, behavioral health coordination, and access to medical and community resources. Each resident is provided with individualized support that fosters stability, goal-setting, and reintegration into the broader community.
HolBrock Estates is committed to housing as a foundation for healing-offering not just shelter, but a path to wellness, recovery, and long-term success.
COMPANY WEBSITE: https://holbrockestates.org
COMPANY PHONE NUMBER: (443) 539-8508
HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (443) 539-8508 EXT 10
HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@holbrockestates.org
SUMMARY OF POSITION RESPONSIBILITIES:
The Direct Care Staff at a Licensed Assisted Living Facility provides essential daily care, medication support, and supervision to residents in accordance with the Maryland Department of Health's COMAR 10.07.14 regulations. This role combines the responsibilities of a Certified Medication Technician (CMT), personal care aide, and household support staff, working under the direction of the Operations Manager 5 during the day shift and the Operations Supervisor 5 during the night shift.
Staff must uphold safety, dignity, and comfort for all residents while maintaining full compliance with policies, care plans, and health-related protocols.
SCHEDULED DUTIES AND RESPONSIBILITIES:
Resident Personal Care & Support
Assist residents with Activities of Daily Living (ADLs) such as bathing, dressing, grooming, toileting, mobility, and hygiene Provide meal assistance, hydration reminders, and monitor nutritional intake Assist with transfers, use of assistive devices, and fall prevention practices Engage residents in social, recreational, or wellness activities Medication Administration (CMT Duties)
Administer medications in accordance with physician orders, the resident's service plan, and under the supervision of the delegating nurse Document medication administration on paper or electronic Medication Administration Records (MARs) Observe and report medication refusals, adverse reactions, or errors immediately Ensure medications are stored securely and counted per protocol (including controlled substances) Facility & Household Duties
Ensure cleanliness and organization of resident rooms and common areas Complete light housekeeping, laundry, trash removal, and restocking of supplies Assist with meal service, dietary accommodations, and kitchen sanitization Monitor for maintenance issues and report facility concerns to management Documentation & Communication
Complete shift notes, behavior logs, incident reports, and communication logs accurately and promptly Submit daily care notes in the electronic health record system to confirm that the client is occupying their assigned bed space. These notes must be coded as 00000 Participate in a formal shift change at both the beginning and end of your shift with offgoing and oncoming staff
Shift change must include:
Medication counts and verification of the med cart log A briefing on residents currently off-site (e.g., hospital, home pass, appointments) Notification of any visitors currently in the facility Communication of any incomplete tasks or follow-up items Updates on resident behavior concerns, incidents, or PRN medication use Confirmation of supply levels, safety issues, and facility concerns
Maintain documentation related to care delivery, service plan implementation, and compliance tracking Communicate clearly and professionally with residents, supervisors, nurses, and interdisciplinary team members Contact the Operations Manager 5 or Operations Supervisor 5 immediately in the event of any incident, the arrival of a state surveyor, or if emergency personnel are on the property Health, Safety & Emergency Response
Follow infection control and universal precaution protocols Use de-escalation techniques and provide crisis intervention if needed Respond to medical emergencies, assist with CPR/first aid, and contact EMS when appropriate Know and implement emergency evacuation and fire safety procedures Bed Service Fee Protocol: Ensure that clients pay their bed service fees directly to the Accounts Receivables (A/R) Department, as outlined in their lease agreement. House managers are not permitted to collect fees directly from clients. Instead, clients should be encouraged to submit payment via one of the following approved methods:
At an authorized PayNearMe location using their designated payment slip By delivering the payment to the A/R Department Manager at 3310 Eastern Avenue By submitting payment to a designated Special Police Officer By submitting payment directly to the Operations Manager UNSCHEDULED DUTIES AND RESPONSIBILITIES:
Respond to emergencies, facility issues, or behavioral escalations in real time Support tenant admissions and discharges, including room readiness and orientation Participate in audits, inspections, quality assurance reviews, and licensing site visits Accompany tenants to appointments or community services when required Cover additional shifts or provide emergency coverage as needed Maintain confidentiality and uphold trauma-informed, culturally responsive service delivery practices COMPETENCIES AND SKILLS:
Knowledge of aging, dementia, and chronic health conditions Competency in administering medications and following nursing directives Ability to follow resident service plans and communicate changes in condition Reliable, respectful, and committed to resident dignity and confidentiality Strong observational, documentation, and teamwork abilities LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
High school diploma or GED required Minimum 1 year of experience in residential, supportive housing, or behavioral health settings; Prior experience in assisted living, skilled nursing, or personal care preferred Ability to complete accurate documentation, including logs, notes, and maintenance requests Must pass a criminal background check and pre-employment screenings CPR/First Aid certification required (or must be obtained within 30 days of hire) Valid driver's license and reliable transportation preferred Must be available for rotating shifts, evening, or weekend coverage as assigned Assisted living trainings with LTC trainer for staff. Certified Medication Technician with the MBON (Company can assist with obtaining this upon hire). Preferred but not required Certified Nurse Aid (CNA/GNA) with the MBON