Ursus Inc
Senior Program Manager, Strategy & Operations
Ursus Inc, Menlo Park, California, United States, 94029
JOB TITLE: Senior Program Manager, Strategy & Operations
LOCATION: Remote (PST preferred)
DURATION: 2 years
PAY RANGE: $112.00 - $122.85 BR
TOP 3 SKILLS:
Strong experience (8+ years) in technical project/program management. Experience in IT operations, especially executive support services, client device MDM, supply chain management, and process optimization. Knowledge of SQL (Presto), data warehousing (Hive), data pipelines.
COMPANY: Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.
Job Responsibilities: Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across team management, cross-functional stakeholders, and fellow enterprise pillar teams Adopt tailored methodologies to deliver operations initiatives within the constraints of scope, quality, time and resources, while managing risks and impediments along the way
Duties:
Organize strategic planning on long-term roadmaps and workstream OKRs, and interact with executive stakeholders for status communication Collaborate with team leads and business analysts to collect operational metrics, identify KPIs and baselines, design dashboards, and compose executive reports Lead discussions on XFN issues, brainstorm resolutions, evaluate feasibilities, and coordinate implementations Strive for operational excellence by ruthless focus on customer satisfactions, empowerment of teammates to take initiatives, and continuous improvement on existing processes Own, configure, and administer project tools for ease of use and tracking, and mentor fellow teammates as the subject matter expert on how best to take advantage them Liaise with fellow PMOs to share and learn best project management practices, and to adopt suitable ones for team's use
Education & Experience
Bachelor's degree in a STEM-related field (such as CS, CE, MIS, IT) is required MS, MBA,or other advanced degree(s) will be preferred 8+ years experience as a hands-on technical project or program manager; formal project trainings or certificates (like PMP, PMI-ACP, or CSM) are highly desirable
Project & Program Management
Process Methodology: Well versed in principles and practice of various methodologies, including Agile, Kanban, Waterfall, Lean, and/or servant leadership Execution: Hands-on experience in planning & tracking of OKRs and roadmaps, undertaking continuous process improvement, identifying and managing cross-functional stakeholders, and resolving conflicts to build consensus Tool Proficiency: Familiarity with PPM tools like Asana, Jira, or equivalent, as well as popular productivity tools like Google G Suite and MS Office
Support Operations
IT Operations: Desirable experience includes executive white-glove services, client device MDM, supply chain management, process optimization, and data-driven decision making Prior Knowledge: Nice to have prior experience with our internal tools and processes Data Analytics: Exposure to SQL (Presto, query constructs and functions), data warehousing (Hive), data pipelines, metrics collection & baseline identification, and data visualization (Tableau or equivalent) Technology Exposure Programming: Highly desirable to be able to conduct code reviews and carry out light development using Python and PowerShell Technology Environment: Exposure to basic Windows & Unix commands, web frontend technologies (PHP and JavaScript), SDLC process, DEV environment setup, technology integration, and rule-based systems Technical Aptitude: Ability to pick up new concepts and tooling know-how quickly, and self-motivation for continuous learning and independent problem-solving
Must-Have Skills Project & Program Management Expertise (high priority) •Strong experience (8+ years) in technical project/program management. •Proficiency in multiple methodologies: Agile, Kanban, Waterfall, Lean, servant leadership. •Hands-on skills in planning, tracking OKRs and roadmaps, conflict resolution, stakeholder management, and continuous process improvement. Support Operations Experience •Experience in IT operations, especially executive support services, client device MDM, supply chain management, and process optimization. •Data-driven decision making in operational contexts. Data Analytics Exposure (high priority) •Knowledge of SQL (Presto), data warehousing (Hive), data pipelines. •Ability to collect metrics, identify baselines, and use data visualization tools like Tableau. Nice-to-Have Skills
Technology Exposure •Ability to conduct code reviews and light development in Python and PowerShell. •Familiarity with basic Windows and Unix commands, web frontend technologies (PHP, JavaScript), SDLC, DEV environment setup, and rule-based systems. Advanced Education and Certifications •Advanced degrees (MS, MBA) preferred. •Formal project management certifications like PMP, PMI-ACP, or CSM are highly desirable.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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TOP 3 SKILLS:
Strong experience (8+ years) in technical project/program management. Experience in IT operations, especially executive support services, client device MDM, supply chain management, and process optimization. Knowledge of SQL (Presto), data warehousing (Hive), data pipelines.
COMPANY: Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.
Job Responsibilities: Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across team management, cross-functional stakeholders, and fellow enterprise pillar teams Adopt tailored methodologies to deliver operations initiatives within the constraints of scope, quality, time and resources, while managing risks and impediments along the way
Duties:
Organize strategic planning on long-term roadmaps and workstream OKRs, and interact with executive stakeholders for status communication Collaborate with team leads and business analysts to collect operational metrics, identify KPIs and baselines, design dashboards, and compose executive reports Lead discussions on XFN issues, brainstorm resolutions, evaluate feasibilities, and coordinate implementations Strive for operational excellence by ruthless focus on customer satisfactions, empowerment of teammates to take initiatives, and continuous improvement on existing processes Own, configure, and administer project tools for ease of use and tracking, and mentor fellow teammates as the subject matter expert on how best to take advantage them Liaise with fellow PMOs to share and learn best project management practices, and to adopt suitable ones for team's use
Education & Experience
Bachelor's degree in a STEM-related field (such as CS, CE, MIS, IT) is required MS, MBA,or other advanced degree(s) will be preferred 8+ years experience as a hands-on technical project or program manager; formal project trainings or certificates (like PMP, PMI-ACP, or CSM) are highly desirable
Project & Program Management
Process Methodology: Well versed in principles and practice of various methodologies, including Agile, Kanban, Waterfall, Lean, and/or servant leadership Execution: Hands-on experience in planning & tracking of OKRs and roadmaps, undertaking continuous process improvement, identifying and managing cross-functional stakeholders, and resolving conflicts to build consensus Tool Proficiency: Familiarity with PPM tools like Asana, Jira, or equivalent, as well as popular productivity tools like Google G Suite and MS Office
Support Operations
IT Operations: Desirable experience includes executive white-glove services, client device MDM, supply chain management, process optimization, and data-driven decision making Prior Knowledge: Nice to have prior experience with our internal tools and processes Data Analytics: Exposure to SQL (Presto, query constructs and functions), data warehousing (Hive), data pipelines, metrics collection & baseline identification, and data visualization (Tableau or equivalent) Technology Exposure Programming: Highly desirable to be able to conduct code reviews and carry out light development using Python and PowerShell Technology Environment: Exposure to basic Windows & Unix commands, web frontend technologies (PHP and JavaScript), SDLC process, DEV environment setup, technology integration, and rule-based systems Technical Aptitude: Ability to pick up new concepts and tooling know-how quickly, and self-motivation for continuous learning and independent problem-solving
Must-Have Skills Project & Program Management Expertise (high priority) •Strong experience (8+ years) in technical project/program management. •Proficiency in multiple methodologies: Agile, Kanban, Waterfall, Lean, servant leadership. •Hands-on skills in planning, tracking OKRs and roadmaps, conflict resolution, stakeholder management, and continuous process improvement. Support Operations Experience •Experience in IT operations, especially executive support services, client device MDM, supply chain management, and process optimization. •Data-driven decision making in operational contexts. Data Analytics Exposure (high priority) •Knowledge of SQL (Presto), data warehousing (Hive), data pipelines. •Ability to collect metrics, identify baselines, and use data visualization tools like Tableau. Nice-to-Have Skills
Technology Exposure •Ability to conduct code reviews and light development in Python and PowerShell. •Familiarity with basic Windows and Unix commands, web frontend technologies (PHP, JavaScript), SDLC, DEV environment setup, and rule-based systems. Advanced Education and Certifications •Advanced degrees (MS, MBA) preferred. •Formal project management certifications like PMP, PMI-ACP, or CSM are highly desirable.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
BENEFITS SUMMARY:
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123