Wilson County Government
Part-Time Telecommunicator (Dispatcher)
Wilson County Government, Lebanon, Tennessee, United States, 37090
Wilson
County, Tennessee Classification Specification
CLASSIFICATION TITLE:
TELECOMMUNICATOR
FLSA STATUS:
NON-EXEMPT Salary = $21.75 per hour
PURPOSE OF CLASSIFICATION
The purpose of this classification is to receive/process requests for emergency/non-emergency assistance and to dispatch ambulance, fire rescue, hazardous material units, and other needed assistance. Duties and responsibilities include receiving and prioritizing emergency calls, dispatching appropriate emergency personnel, and serving as liaison between callers and emergency responders; operating computers and communications equipment, preparing documentation, maintaining records, and performing additional tasks as assigned.
Reports to Telecommunicator Manager.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Operates communications equipment, multi-telephone lines, and computers associated with police, fire, E-911, and emergency medical communications, which may include telephone equipment, radio communications equipment, audio recorder, TTY/TDD machine, alarm panels, security monitors, general office equipment, or other equipment/systems. Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio and telephone; evaluates, categorizes, and prioritizes calls; determines proper zone/jurisdiction of request; refers callers to other agencies as appropriate; receives routine calls for the department and records messages for department personnel. Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest available units; dispatches ambulances, fire fighters, or other agencies as appropriate. Maintains communications with all parties involved in emergency situations; monitors status/location of officers and emergency units; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, hospitals, businesses, alarm companies, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, database, spreadsheet, computer-aided dispatch (CAD), or other software programs; performs basic and general office equipment; inspects equipment for proper operations; monitors equipment alarms to identify problems; clears paper jams and replaces paper, ink or toner; coordinates service/repair activities as needed. Maintains logs, computer records, and hard-copy records of calls, work activities, activities of dispatched units, and related information; enters call details into computer-aided dispatch (CAD) system; prepares complaint cards to record calls of a significant nature; maintains daily logs of shift events/activities; maintains current maps, bulletins, telephone lists, directories, procedures, and other reference materials; shreds/destroys sensitive documents as directed. Exchanges pertinent information with department personnel, other departments, and outside agencies; distributes incoming information/documentation to appropriate personnel; monitors incoming faxes and teletypes; provides information/documentation to other departments and outside agencies as requested. Monitors radio traffic of other departments and other law enforcement, emergency, and non-emergency agencies to respond to radio calls and to maintain an awareness of activities. Monitors weather updates; provides emergency notification of severe weather to appropriate personnel. Communicates with alarm companies; coordinates exchange of information between police officers, alarm companies, and key holders or contact persons. Prepares or completes various forms, reports, correspondence, logs, lists, or other documents. Records all information via computer, performs data entry functions by keying data into computer system; generates computerized reports and manual reports, forms and related documentation. Monitors inventory of department forms and supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items as needed. Communicates effectively and coherently over radio channels while initiating and responding to radio communications. Communicates with supervisor, employees, other departments, callers, law enforcement personnel, fire personnel, emergency medical personnel, medical facilities, federal/state/local public safety agencies, court officials, utility companies, social service agencies, government agencies, other jurisdictions, the media, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Responds to questions or complaints related to department operations; provides information and assistance related to department services, classes, procedures, forms, or other issues; researches problems and initiates problem resolution. Maintains confidentiality of departmental documentation and issues. Maintains current knowledge of applicable laws, regulations, policies, and procedures; maintains an awareness of new procedures, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Maintains familiarity with the protocol for dangerous and extreme situations such as a natural disaster or epidemic. Conveys information/instructions to callers as necessary to assist until dispatched units arrive on the scene. Pre-arrival instructions given according to rules and regulations of the State of Tennessee Public Safety Department. Monitors and responds to all radio traffic from Wilson County Corrections Officers, other Counties Rescue teams, and other Counties Fire Departments First Responders teams. Performs basic cleaning/maintenance functions; cleans office and restroom areas, empties trash receptacles. Safety sensitive position subject to pre-employment, post-accident, reasonable suspicion and random drug screens. Subject to annual and random competency evaluations, current state and/or national standards will be used to evaluate practical skills and knowledge.
ADDITIONAL FUNCTIONS
Performs general/clerical tasks, which may include making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail. Provides assistance to other employees or departments as needed. Performs basic cleaning/housekeeping tasks associated with maintaining office and work areas. Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; preferred to be supplemented by two (2) months previous experience and/or training involving public safety dispatching, radio communications, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Tennessee driver's license. Must be twenty-one (21) years of age.
PROGRESSIVE REQUIREMENTS
Within three (3) months of employment you are required to obtain the following:
Heartsaver CPR/First Aid certification TEMA Hazmat Awareness
Within six (6) months of employment you are required to obtain the following:
APCO Public Safety Telecommunicator certification APCO Emergency Medical Dispatcher certification
Within twelve (12) months of employment you are required to obtain the following:
APCO Fire Communications
PERFORMANCE APTITUDES
Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction : Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE/PHYSICAL DEMANDS ANALYSIS
Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements : Some tasks require the ability to perceive and discriminate visual cues or signals. Most tasks require the ability to communicate orally.
Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions.
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Wilson County, Tennessee, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
County, Tennessee Classification Specification
CLASSIFICATION TITLE:
TELECOMMUNICATOR
FLSA STATUS:
NON-EXEMPT Salary = $21.75 per hour
PURPOSE OF CLASSIFICATION
The purpose of this classification is to receive/process requests for emergency/non-emergency assistance and to dispatch ambulance, fire rescue, hazardous material units, and other needed assistance. Duties and responsibilities include receiving and prioritizing emergency calls, dispatching appropriate emergency personnel, and serving as liaison between callers and emergency responders; operating computers and communications equipment, preparing documentation, maintaining records, and performing additional tasks as assigned.
Reports to Telecommunicator Manager.
ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Operates communications equipment, multi-telephone lines, and computers associated with police, fire, E-911, and emergency medical communications, which may include telephone equipment, radio communications equipment, audio recorder, TTY/TDD machine, alarm panels, security monitors, general office equipment, or other equipment/systems. Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio and telephone; evaluates, categorizes, and prioritizes calls; determines proper zone/jurisdiction of request; refers callers to other agencies as appropriate; receives routine calls for the department and records messages for department personnel. Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest available units; dispatches ambulances, fire fighters, or other agencies as appropriate. Maintains communications with all parties involved in emergency situations; monitors status/location of officers and emergency units; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, hospitals, businesses, alarm companies, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, database, spreadsheet, computer-aided dispatch (CAD), or other software programs; performs basic and general office equipment; inspects equipment for proper operations; monitors equipment alarms to identify problems; clears paper jams and replaces paper, ink or toner; coordinates service/repair activities as needed. Maintains logs, computer records, and hard-copy records of calls, work activities, activities of dispatched units, and related information; enters call details into computer-aided dispatch (CAD) system; prepares complaint cards to record calls of a significant nature; maintains daily logs of shift events/activities; maintains current maps, bulletins, telephone lists, directories, procedures, and other reference materials; shreds/destroys sensitive documents as directed. Exchanges pertinent information with department personnel, other departments, and outside agencies; distributes incoming information/documentation to appropriate personnel; monitors incoming faxes and teletypes; provides information/documentation to other departments and outside agencies as requested. Monitors radio traffic of other departments and other law enforcement, emergency, and non-emergency agencies to respond to radio calls and to maintain an awareness of activities. Monitors weather updates; provides emergency notification of severe weather to appropriate personnel. Communicates with alarm companies; coordinates exchange of information between police officers, alarm companies, and key holders or contact persons. Prepares or completes various forms, reports, correspondence, logs, lists, or other documents. Records all information via computer, performs data entry functions by keying data into computer system; generates computerized reports and manual reports, forms and related documentation. Monitors inventory of department forms and supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items as needed. Communicates effectively and coherently over radio channels while initiating and responding to radio communications. Communicates with supervisor, employees, other departments, callers, law enforcement personnel, fire personnel, emergency medical personnel, medical facilities, federal/state/local public safety agencies, court officials, utility companies, social service agencies, government agencies, other jurisdictions, the media, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Responds to questions or complaints related to department operations; provides information and assistance related to department services, classes, procedures, forms, or other issues; researches problems and initiates problem resolution. Maintains confidentiality of departmental documentation and issues. Maintains current knowledge of applicable laws, regulations, policies, and procedures; maintains an awareness of new procedures, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Maintains familiarity with the protocol for dangerous and extreme situations such as a natural disaster or epidemic. Conveys information/instructions to callers as necessary to assist until dispatched units arrive on the scene. Pre-arrival instructions given according to rules and regulations of the State of Tennessee Public Safety Department. Monitors and responds to all radio traffic from Wilson County Corrections Officers, other Counties Rescue teams, and other Counties Fire Departments First Responders teams. Performs basic cleaning/maintenance functions; cleans office and restroom areas, empties trash receptacles. Safety sensitive position subject to pre-employment, post-accident, reasonable suspicion and random drug screens. Subject to annual and random competency evaluations, current state and/or national standards will be used to evaluate practical skills and knowledge.
ADDITIONAL FUNCTIONS
Performs general/clerical tasks, which may include making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail. Provides assistance to other employees or departments as needed. Performs basic cleaning/housekeeping tasks associated with maintaining office and work areas. Performs other related duties as required.
MINIMUM QUALIFICATIONS
High school diploma or GED; preferred to be supplemented by two (2) months previous experience and/or training involving public safety dispatching, radio communications, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Tennessee driver's license. Must be twenty-one (21) years of age.
PROGRESSIVE REQUIREMENTS
Within three (3) months of employment you are required to obtain the following:
Heartsaver CPR/First Aid certification TEMA Hazmat Awareness
Within six (6) months of employment you are required to obtain the following:
APCO Public Safety Telecommunicator certification APCO Emergency Medical Dispatcher certification
Within twelve (12) months of employment you are required to obtain the following:
APCO Fire Communications
PERFORMANCE APTITUDES
Data Utilization : Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction : Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE/PHYSICAL DEMANDS ANALYSIS
Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements : Some tasks require the ability to perceive and discriminate visual cues or signals. Most tasks require the ability to communicate orally.
Environmental Factors : Essential functions are regularly performed without exposure to adverse environmental conditions.
- ® - ® - ® - ® -
Wilson County, Tennessee, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.