A.P. Mller - Maersk A / S
Client Program Director
Find out if this opportunity is a good fit by reading all of the information that follows below. This position will require frequent in-person meetings in Portland, OR. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that our organization reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. The Opportunity The Client Program Director collaborates across global teams to discover new opportunities for our clients and community. Our vision is to be the global integrator of container logistics. The Client Program Director will research, plan, develop, and grow existing client business while implementing our global integrator approach. This role involves working closely with multiple teams to build joint plans to grow customer partnerships. Our goal is to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk. What we offer : This is an exciting career opportunity in an international, challenging, and high-paced environment known for diversity. You will focus on creating valuable relationships with current and new customers, working with highly professional teams where you will be valued, recognized, and rewarded. You will work with diverse colleagues committed to our values, supporting each other and our customers. Key responsibilities : Partner with Client Leadership / Internal Commercial & Product teams to drive strategic growth, manage client needs, and develop program roadmaps. Communicate consultatively with clients and internal teams, including client services, project management, IT, finance, and senior management. Maintain and improve customer satisfaction levels using NPS and Voice of the Customer metrics. Enhance internal stakeholder satisfaction through Voice of Key Stakeholders. Align and maintain performance KPIs reflecting customer expectations in a global data set. Establish and improve operational KPIs to measure performance globally. Own all customer-initiated and internal projects, ensuring proper resourcing and timely execution, with a comprehensive project plan. Serve as the main contact for new business implementation collaboration. Ensure SOPs are updated, maintained, and followed; address shortfalls promptly. Oversee billing processes for accuracy and timeliness, owning the IOP and sharing updates with operations. Maintain and update IOPs, escalating issues as necessary. Host and participate in regular customer service calls with global operational teams. Report performance, projects, customer sentiment, and team updates monthly through executive summaries. Collaborate with the Key Client Director for quarterly business reviews and bi-annual strategic sessions to align on client strategies and solutions. Monitor and report on customer requirements, expectations, and trends. Support commercial and product teams with inquiries and insights into new business areas. Develop and sustain strong customer partnerships to achieve financial results and improve awareness at all levels. Review and improve global operational processes for productivity and service delivery. Implement value creation initiatives, including cost reduction projects in delivery and supply chain. Communicate account perspectives to the global community and ensure policies are implementable. Establish procedures to minimize risks related to compliance, trade controls, and HSSE. Follow onboarding procedures for new hires to ensure success. Maintain a Program Management pipeline and succession plan. Participate in goal setting and performance management for the global operational team. Provide proactive recognition and feedback. Collaborate across the Maersk Customer Experience organization to share best practices and participate in training. Evaluate Maersk products against customer supply chains, recommending improvements and additional solutions. Engage in global SME communities and share knowledge. Lead one high-impact project annually. Experience and Skills Required Bachelor's degree, preferably in Business or Supply Chain. 3+ years of relevant operational management experience with a proven track record. Passion for operational excellence and value creation. Strong relationship-building skills with customers and internal stakeholders. Ability to work in a matrix organization and influence decision-makers. Consistent delivery results, driving outcomes through others. Experience with complex operational and commercial challenges. Knowledge of Business Improvement / Lean tools. Excellent communication and influence skills. Ability to interface with regional and global management teams. Supportive team player supporting global, regional, and country teams. Strong networking abilities. Risk management knowledge, capable of identifying activities. Preferred CSCP certification. Six Sigma certification. Job Type :
Full Time Salary : 115,000.00-140,000.00 USD Benefits :
Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. The stated pay range is an anticipated starting salary; adjustments may occur based on market conditions and other factors. Final salaries will be discussed directly with candidates. Notice to applicants in the United States You must be authorized to work for any employer in the U.S. Maersk values diversity and is an equal opportunities employer. We welcome applicants regardless of race, gender, age, religion, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws. We support accommodations during the application and hiring process. For assistance, contact accommodationrequests@maersk.com.
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Find out if this opportunity is a good fit by reading all of the information that follows below. This position will require frequent in-person meetings in Portland, OR. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that our organization reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. The Opportunity The Client Program Director collaborates across global teams to discover new opportunities for our clients and community. Our vision is to be the global integrator of container logistics. The Client Program Director will research, plan, develop, and grow existing client business while implementing our global integrator approach. This role involves working closely with multiple teams to build joint plans to grow customer partnerships. Our goal is to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk. What we offer : This is an exciting career opportunity in an international, challenging, and high-paced environment known for diversity. You will focus on creating valuable relationships with current and new customers, working with highly professional teams where you will be valued, recognized, and rewarded. You will work with diverse colleagues committed to our values, supporting each other and our customers. Key responsibilities : Partner with Client Leadership / Internal Commercial & Product teams to drive strategic growth, manage client needs, and develop program roadmaps. Communicate consultatively with clients and internal teams, including client services, project management, IT, finance, and senior management. Maintain and improve customer satisfaction levels using NPS and Voice of the Customer metrics. Enhance internal stakeholder satisfaction through Voice of Key Stakeholders. Align and maintain performance KPIs reflecting customer expectations in a global data set. Establish and improve operational KPIs to measure performance globally. Own all customer-initiated and internal projects, ensuring proper resourcing and timely execution, with a comprehensive project plan. Serve as the main contact for new business implementation collaboration. Ensure SOPs are updated, maintained, and followed; address shortfalls promptly. Oversee billing processes for accuracy and timeliness, owning the IOP and sharing updates with operations. Maintain and update IOPs, escalating issues as necessary. Host and participate in regular customer service calls with global operational teams. Report performance, projects, customer sentiment, and team updates monthly through executive summaries. Collaborate with the Key Client Director for quarterly business reviews and bi-annual strategic sessions to align on client strategies and solutions. Monitor and report on customer requirements, expectations, and trends. Support commercial and product teams with inquiries and insights into new business areas. Develop and sustain strong customer partnerships to achieve financial results and improve awareness at all levels. Review and improve global operational processes for productivity and service delivery. Implement value creation initiatives, including cost reduction projects in delivery and supply chain. Communicate account perspectives to the global community and ensure policies are implementable. Establish procedures to minimize risks related to compliance, trade controls, and HSSE. Follow onboarding procedures for new hires to ensure success. Maintain a Program Management pipeline and succession plan. Participate in goal setting and performance management for the global operational team. Provide proactive recognition and feedback. Collaborate across the Maersk Customer Experience organization to share best practices and participate in training. Evaluate Maersk products against customer supply chains, recommending improvements and additional solutions. Engage in global SME communities and share knowledge. Lead one high-impact project annually. Experience and Skills Required Bachelor's degree, preferably in Business or Supply Chain. 3+ years of relevant operational management experience with a proven track record. Passion for operational excellence and value creation. Strong relationship-building skills with customers and internal stakeholders. Ability to work in a matrix organization and influence decision-makers. Consistent delivery results, driving outcomes through others. Experience with complex operational and commercial challenges. Knowledge of Business Improvement / Lean tools. Excellent communication and influence skills. Ability to interface with regional and global management teams. Supportive team player supporting global, regional, and country teams. Strong networking abilities. Risk management knowledge, capable of identifying activities. Preferred CSCP certification. Six Sigma certification. Job Type :
Full Time Salary : 115,000.00-140,000.00 USD Benefits :
Full-time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. The stated pay range is an anticipated starting salary; adjustments may occur based on market conditions and other factors. Final salaries will be discussed directly with candidates. Notice to applicants in the United States You must be authorized to work for any employer in the U.S. Maersk values diversity and is an equal opportunities employer. We welcome applicants regardless of race, gender, age, religion, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws. We support accommodations during the application and hiring process. For assistance, contact accommodationrequests@maersk.com.
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