Needham Bank
Senior Payments Portfolio Manager
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Job Tracking ID :
512272-901134
Job Location :
Job Level :
Mid Career
Level of Education :
BA/BS
Job Type :
Full-Time/Regular
Date Updated :
08/05/2025
Years of Experience :
7 - 10 Years
Starting Date :
Invalid Date
Salary :
$0
Job Description The Senior Payments Portfolio Manager will lead our payments portfolio strategy-managing relationships with major payment providers overseeing product performance, and leading projects related to vendor onboarding, digital payments, and product enhancements.
ESSENTIAL DUTIES & RESPONSIBILITIES
Vendor & Relationship Management
Serve as the primary liaison for leading payments partners.
Monitor SLAs, merchant and service performance, ensuring strong delivery and alignment with bank objectives.
Lead vendor evaluation, due diligence, contract negotiations, and onboarding processes.
Payments Product Oversight
Manage the full lifecycle of ACH, real-time payments, wire transfers, card programs, digital wallets, and P2P.
Analyze usage trends, revenue impact, and customer feedback; prioritize enhancements or retirements.
Report on product KPIs (e.g., adoption, transaction volumes, revenue, error rates) to executive stakeholders.
Strategy & Governance
Shape the payments roadmap to support Needham Bank's expansion and innovation goals.
Stay informed on payments regulations, compliance standards, and industry innovation.
Collaborate with Risk, Compliance, and Legal to ensure all programs meet regulatory requirements.
Operational & Risk Management
Participate in third-party risk committees and vendor oversight forums.
Drive continuous improvement of operational processes, fraud detection, and incident response.
Proactively identify and mitigate product, technology, or operational risk - interfacing with the Bank's Risk framework.
Represent the Bank at various community functions
Participate on Bank task forces and committees as assigned
Perform additional duties as requested, needed or assigned
Experience and Skills JOB REQUIREMENTS
Knowledge of financial institution policies and procedures
Strong knowledge of payment practices and related areas
Knowledge of department support structures, resources and personnel
Good sales, organizational, communication and public relations skills particularly in working with documentation that requires special handling
Strong analytical and interpersonal skills
Knowledge of credit and lending policies and procedures
Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated
Superior customer service skills, exceed customers' expectations
Fluent written and verbal English communication skills
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
BA/BS in Business, Finance, Computer Science, or related.
7+ years in financial services, payments, or product management-minimum 3 years in payments/product context.
Strong project management skills: scheduling, multi-stakeholder coordination, launch oversight.
Proven vendor relationship and contract management experience.
Deep knowledge of payment systems: ACH, real-time payments, wire, cards, digital wallets.
Excellent communication and analytical skills.
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Back to job search #J-18808-Ljbffr
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Job Tracking ID :
512272-901134
Job Location :
Job Level :
Mid Career
Level of Education :
BA/BS
Job Type :
Full-Time/Regular
Date Updated :
08/05/2025
Years of Experience :
7 - 10 Years
Starting Date :
Invalid Date
Salary :
$0
Job Description The Senior Payments Portfolio Manager will lead our payments portfolio strategy-managing relationships with major payment providers overseeing product performance, and leading projects related to vendor onboarding, digital payments, and product enhancements.
ESSENTIAL DUTIES & RESPONSIBILITIES
Vendor & Relationship Management
Serve as the primary liaison for leading payments partners.
Monitor SLAs, merchant and service performance, ensuring strong delivery and alignment with bank objectives.
Lead vendor evaluation, due diligence, contract negotiations, and onboarding processes.
Payments Product Oversight
Manage the full lifecycle of ACH, real-time payments, wire transfers, card programs, digital wallets, and P2P.
Analyze usage trends, revenue impact, and customer feedback; prioritize enhancements or retirements.
Report on product KPIs (e.g., adoption, transaction volumes, revenue, error rates) to executive stakeholders.
Strategy & Governance
Shape the payments roadmap to support Needham Bank's expansion and innovation goals.
Stay informed on payments regulations, compliance standards, and industry innovation.
Collaborate with Risk, Compliance, and Legal to ensure all programs meet regulatory requirements.
Operational & Risk Management
Participate in third-party risk committees and vendor oversight forums.
Drive continuous improvement of operational processes, fraud detection, and incident response.
Proactively identify and mitigate product, technology, or operational risk - interfacing with the Bank's Risk framework.
Represent the Bank at various community functions
Participate on Bank task forces and committees as assigned
Perform additional duties as requested, needed or assigned
Experience and Skills JOB REQUIREMENTS
Knowledge of financial institution policies and procedures
Strong knowledge of payment practices and related areas
Knowledge of department support structures, resources and personnel
Good sales, organizational, communication and public relations skills particularly in working with documentation that requires special handling
Strong analytical and interpersonal skills
Knowledge of credit and lending policies and procedures
Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated
Superior customer service skills, exceed customers' expectations
Fluent written and verbal English communication skills
Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
EDUCATION & EXPERIENCE
BA/BS in Business, Finance, Computer Science, or related.
7+ years in financial services, payments, or product management-minimum 3 years in payments/product context.
Strong project management skills: scheduling, multi-stakeholder coordination, launch oversight.
Proven vendor relationship and contract management experience.
Deep knowledge of payment systems: ACH, real-time payments, wire, cards, digital wallets.
Excellent communication and analytical skills.
WORKING CONDITIONS/PHYSICAL DEMANDS
Normal business office environment
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Back to job search #J-18808-Ljbffr