Neat
Customer Success Manager, Enterprise, West US Customer Success · San Jose ·
Neat, San Jose, California, United States, 95123
Hiring for a hybrid position in our San Jose demo centre.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. We aim to make our technologies intuitive so that terms like "in-office" and "remote" will seem obsolete in five years. Our portfolio supports Microsoft Teams, Zoom, Google (coming Q4 2025), and other business apps. We are an ambitious, collaborative, and growing team based in Oslo, with Neaters working worldwide. The Opportunity: If you are excited to join a team focused on customer success, we invite you to apply. We’re seeking an experienced Enterprise Customer Success Manager to work with our largest global clients. The role offers flexibility in location; remote work is supported, with a preference for candidates near the Bay Area. Responsibilities: Be a trusted advisor for your assigned high-touch customers, focusing on product implementation and user adoption. Develop and foster long-term relationships with key stakeholders. Support smaller customers through low-touch adoption initiatives. Conduct onboarding and training for new customers. Share best practices, use case examples, and communicate new features during regular check-ins. Collaborate with marketing to build reference cases. Facilitate roadmap walkthroughs with Product Management. Manage account health, identify opportunities, and mitigate risks. Work closely with Sales, Marketing, Support, and Product teams for optimal support. Interested? Apply today or refer someone who would be a good fit.
#J-18808-Ljbffr
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Our Company Neat brings people together with beautifully simple, versatile video devices and experiences. We aim to make our technologies intuitive so that terms like "in-office" and "remote" will seem obsolete in five years. Our portfolio supports Microsoft Teams, Zoom, Google (coming Q4 2025), and other business apps. We are an ambitious, collaborative, and growing team based in Oslo, with Neaters working worldwide. The Opportunity: If you are excited to join a team focused on customer success, we invite you to apply. We’re seeking an experienced Enterprise Customer Success Manager to work with our largest global clients. The role offers flexibility in location; remote work is supported, with a preference for candidates near the Bay Area. Responsibilities: Be a trusted advisor for your assigned high-touch customers, focusing on product implementation and user adoption. Develop and foster long-term relationships with key stakeholders. Support smaller customers through low-touch adoption initiatives. Conduct onboarding and training for new customers. Share best practices, use case examples, and communicate new features during regular check-ins. Collaborate with marketing to build reference cases. Facilitate roadmap walkthroughs with Product Management. Manage account health, identify opportunities, and mitigate risks. Work closely with Sales, Marketing, Support, and Product teams for optimal support. Interested? Apply today or refer someone who would be a good fit.
#J-18808-Ljbffr