ServiceUp Inc.
Junior Regional Operations Manager - Northeast
ServiceUp Inc., Boston, Massachusetts, us, 02298
Junior Regional Operations Manager - Northeast
About ServiceUp: We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle. We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment. Role Summary: Junior Regional Operation Managers (Jr. ROMs) are a critical piece of ServiceUp’s success in market management and expansion. This is an intense, business-side startup role where every day presents new challenges and opportunities. We’re looking for someone who thrives in a dynamic environment, possesses exceptional interpersonal skills, and is driven by the pursuit of operational excellence. As a Jr. ROM at ServiceUp, you will be responsible for managing all aspects of our New England, New York State, or Eastern Pennsylvania markets with Team Lead/ROM guidance, ensuring operational efficiency and outstanding service delivery. This includes overseeing our shop network, managing drivers, and responding quickly to market demands. You will play a role in driving growth, increasing market performance, and developing strategies to increase service level to current customers. To excel in this role, you must be self-motivated, proactive, detail-oriented, and able to build and maintain strong relationships with both internal teams and external partners. Your ability to think strategically and execute plans effectively will be crucial in achieving our market objectives. If you are ready to take on a challenging yet rewarding role in a fast-paced startup environment, we encourage you to apply and join us in shaping the future of ServiceUp! Here’s what you’ll do: Market Operations Management
- Manage a network of direct report drivers as well as maintain the shop network within your markets, ensuring efficient coordination and high service standards across all repair operations. You will also work closely with the wider Field Ops and Expansion teams to handle shop/repair escalations and any shop network growth needed. Strategize
– Consistently innovate and execute unique strategies in your markets. You will assist the East team to further develop the strategy and infrastructure for our local operations teams to succeed! Cross-Collaborate
- We need someone who can follow and develop Standard Operating Procedures (SOPs) that support the day to day running of our operations. You will also collaborate closely with cross-functional teams to streamline workflows, optimize resource allocation, and implement best practices that drive sustainable growth and customer satisfaction. Create
- Build the ServiceUp brand with your contributions! Go above and beyond to collaborate on refining and developing strategies to achieve our goals. Analyze
– Utilize data analytics with Team Lead guidance to identify trends and patterns in underperforming areas and develop strategies to address them effectively. Influence
– Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, and Marketing teams to drive strategic initiatives and improve market opportunities. Travel
- this role includes frequent travel within your assigned markets to onboard shops, meet with clients/existing partner shops, and grow the business. Here’s the background we would like you to have: 1+ years of startup, operations management, consulting, fleet management, or technology background Conflict resolution management Strong verbal and written communication skills Some experience in negotiation and onboarding vendors a plus Comfortable working with stakeholders of varying levels Vendor and fleet relationship management a plus Analytical background Experience in story-telling, and making data driven decisions Willingness to learn and develop skills under the Team Lead’s guidance While we are looking for a candidate with most or all of the above background, we still encourage those who may not have fully matching experience(s) to apply and outline why you think you’d be a great fit in a cover letter. This is a full-time position based in either
Boston, New York, New Jersey, or Philadelphia, USA
and you can work
Remotely.
This position directly reports to the East Team Lead.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.
Visit our website
https://serviceup.com/about-us
to learn more about who we are and what we stand for. Please take the time to read and understand them as they define who we are and what we look for in our candidates
______
ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.
#J-18808-Ljbffr
About ServiceUp: We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle. We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment. Role Summary: Junior Regional Operation Managers (Jr. ROMs) are a critical piece of ServiceUp’s success in market management and expansion. This is an intense, business-side startup role where every day presents new challenges and opportunities. We’re looking for someone who thrives in a dynamic environment, possesses exceptional interpersonal skills, and is driven by the pursuit of operational excellence. As a Jr. ROM at ServiceUp, you will be responsible for managing all aspects of our New England, New York State, or Eastern Pennsylvania markets with Team Lead/ROM guidance, ensuring operational efficiency and outstanding service delivery. This includes overseeing our shop network, managing drivers, and responding quickly to market demands. You will play a role in driving growth, increasing market performance, and developing strategies to increase service level to current customers. To excel in this role, you must be self-motivated, proactive, detail-oriented, and able to build and maintain strong relationships with both internal teams and external partners. Your ability to think strategically and execute plans effectively will be crucial in achieving our market objectives. If you are ready to take on a challenging yet rewarding role in a fast-paced startup environment, we encourage you to apply and join us in shaping the future of ServiceUp! Here’s what you’ll do: Market Operations Management
- Manage a network of direct report drivers as well as maintain the shop network within your markets, ensuring efficient coordination and high service standards across all repair operations. You will also work closely with the wider Field Ops and Expansion teams to handle shop/repair escalations and any shop network growth needed. Strategize
– Consistently innovate and execute unique strategies in your markets. You will assist the East team to further develop the strategy and infrastructure for our local operations teams to succeed! Cross-Collaborate
- We need someone who can follow and develop Standard Operating Procedures (SOPs) that support the day to day running of our operations. You will also collaborate closely with cross-functional teams to streamline workflows, optimize resource allocation, and implement best practices that drive sustainable growth and customer satisfaction. Create
- Build the ServiceUp brand with your contributions! Go above and beyond to collaborate on refining and developing strategies to achieve our goals. Analyze
– Utilize data analytics with Team Lead guidance to identify trends and patterns in underperforming areas and develop strategies to address them effectively. Influence
– Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, and Marketing teams to drive strategic initiatives and improve market opportunities. Travel
- this role includes frequent travel within your assigned markets to onboard shops, meet with clients/existing partner shops, and grow the business. Here’s the background we would like you to have: 1+ years of startup, operations management, consulting, fleet management, or technology background Conflict resolution management Strong verbal and written communication skills Some experience in negotiation and onboarding vendors a plus Comfortable working with stakeholders of varying levels Vendor and fleet relationship management a plus Analytical background Experience in story-telling, and making data driven decisions Willingness to learn and develop skills under the Team Lead’s guidance While we are looking for a candidate with most or all of the above background, we still encourage those who may not have fully matching experience(s) to apply and outline why you think you’d be a great fit in a cover letter. This is a full-time position based in either
Boston, New York, New Jersey, or Philadelphia, USA
and you can work
Remotely.
This position directly reports to the East Team Lead.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.
Visit our website
https://serviceup.com/about-us
to learn more about who we are and what we stand for. Please take the time to read and understand them as they define who we are and what we look for in our candidates
______
ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.
#J-18808-Ljbffr