Product Implementation Vice President

Own our Client’s Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world. As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with clients and internal stakeholders to provide a best-in-class experience. In this role, you are often the clients' first true experience working with JP Morgan Chase. Job Responsibilities Own the product implementation and training experience for your assigned clients Meet and connect with clients through Zoom, Email, and other collaborative technologies Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management Manage client and partner expectations and understanding throughout the implementation process Implement mixed payable solutions and support clients with file mapping exercises Work with partners in Operations and Product Management to streamline processes Identify instances of business risk and show ownership of issues when they arise Scope client requests and translate business requirements into detailed technical specifications for treasury services Use Microsoft Office tools to document meeting agendas, minutes, and project plans. Utilize workflow tools for status updates and document repositories Demonstrate creative problem solving and judgment; escalate issues when necessary Manage client and internal partner expectations by establishing timelines and dependencies to exceed expectations Required Qualifications, Skills, and Capabilities 6+ years of applicable experience with a passion for delivering a stellar client and partner experience Technical project management experience or experience with complex treasury implementations in a fast-paced, client-facing environment Ability to communicate clearly, partner effectively, and influence others towards common goals Adherence to policies and procedures, meeting or exceeding SLA standards Comfort using collaboration tools such as WebEx, Zoom, etc., for client discussions Experience coaching or mentoring employees and managing conflicts successfully Strategic thinking and adaptability to change Proficiency in Microsoft Office Suite, with experience in project management, payments, and receivables Technical consulting or business analysis experience in ERP, systems integration, or API spaces Preferred Qualifications, Skills, and Capabilities Bachelor of Science or Bachelor of Arts Degree Interest in learning new operating models, technologies, and industry trends Technical client consulting experience supporting technical roles PMP or other project management certifications Final job grade and officer title will be determined at the time of offer and may differ from this posting. Some travel (approximately 20%) required to visit clients and internal partners. Please note: this role is not eligible for employer immigration sponsorship.

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