Live Nation
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company,
comprised
of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000
artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For
additional
information, visit
www.livenationentertainment.com
. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With
perks
ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support...
it’s
no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Venue Nation
is
seeking
a
n Employee & Guest
Experience Manager for the Virginia Beach Dome
.
The Experience Manager will
be responsible for
administering various corporate and venue designed
initiatives
t
hat
support
employee
engagement
and recognition programs
,
and guest
service-related
initiatives
. WHAT THIS ROLE WILL DO EMPLOYEE ENGAGEMENT:
Plan, coordinate, and implement processes and activities, including newsletters, day
-
of
-
show information sheets,
and
other communication tools associated with employee engagement and guest service.
EMPLOYEE CARE/EXPERIENCE:
Manage the upkeep and vibe of the employee break area, incorporating
show
-
day
elements of care
that elevate the work experience and remove hassles
. Plan and
facilitate
ongoing
employe
e appreciation e
fforts and events.
EMPLOYEE
RECOGN
I
TION
:
Administrator of the employee recognition program,
facilitating
creative approaches to individual and group recognition.
Will be the venue’s culture leader by looking for ways to recognize small and big service wins by your
staff and
create a “ONE-CREW” mentality
.
TRAINING & COACHING
:
Venue leader
for the service-focused, employee training system(s)
.
H
elp
faci
litate
, in collaboration with other venue
leaders
,
large
-
scale
on-site venue staff t
raining
. Work with Department Managers and Supervisors to ensure the venue
’
s service standards of Safety, Care, Encore
,
and Efficiency are being communicated
at
pre-
e
vent
meeting
s
,
demons
tra
ted
throughout the show, and incorporated at the end of each ni
ght
.
FAN EXPERIENCE:
Develop creative and fan-focused initiatives
for service recovery, surprise and delights, and guest milestones.
REPORTING
:
Responsible for
completing/managing assigned day of show/post-show reports
,
help
ing
manage
the
guest service experience platform, and analyz
ing
other venue service reports to create action plans for service improvements and/or opportunities in partnership with the General Manager and your regional lead.
PROCESS IMPROVEMENT:
Work in coordination with venue leadership to discuss budget, needs, and ongoing support.
Identify
and
seek opportunities
to
remove event day hassles
for both fans and employees.
SPECIAL PROJECTS:
May be asked to manage implementation and maintenance of other guest-facing
or employee based
on-site programs.
COLLOBARATION/SUPPORT:
Frequent meetings with core venue team, a
ttend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads.
WHAT THIS PERSON WILL
BRING A
natural interest in helping others and a heart for service.
As well as a
passion
for delivering
engaging and memorable fan experiences.
Must be able to
maintain
composure and organization in an often hectic and loud environment
.
Be flexible and approach the job with a one team mentality no matter the task
.
Proficient computer skills required including the ability to use
Microsoft
Office Suite (Word, Excel, Outlook, PowerPoint)
and CANVA
.
A
positive outlook,
strong communication
skills
including public speaking or meeting facilitation skills
and the ability to engage others.
S
trong problem-solving skills and
demonstrated
experience finding creati
ve
, yet
viable
solutions
.
1
-3 years’ plus of work experience in a comparable role.
Position requires constant physical activity such as walking, climbing stairs,
lifting,
and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion
.
You will be working in an inclusive environment and be encouraged to bring your whole self to work
.
We will do all that we can to help you successfully balance your work and
homelife
.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with
.
It’s
talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance
Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy
in accordance with
applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to
participate
in
a timely
, good faith, interactive process with a disabled applicant to
determine
effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to
identify
reasonable accommodations that can be made to
assist
them to perform the essential functions of the position they
seek
. Any applicant who requires
an accommodation
in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a
case by case
basis. HIRING PRACTICES The preceding job description has been designed to
indicate
the general nature and level of work performed by employees within this classification. It is not designed to
contain
or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
required of
employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified
persons
available in
a timely
and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. *
*Please note that the compensation information
provided
is a good faith estimate for this position only and is
provided
pursuant to
the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions
located
outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work,
required
travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when
determining
the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
#J-18808-Ljbffr
comprised
of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for
nearly 4,000
artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For
additional
information, visit
www.livenationentertainment.com
. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With
perks
ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support...
it’s
no wonder we are certified as a
Great Place to Work
organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Venue Nation
is
seeking
a
n Employee & Guest
Experience Manager for the Virginia Beach Dome
.
The Experience Manager will
be responsible for
administering various corporate and venue designed
initiatives
t
hat
support
employee
engagement
and recognition programs
,
and guest
service-related
initiatives
. WHAT THIS ROLE WILL DO EMPLOYEE ENGAGEMENT:
Plan, coordinate, and implement processes and activities, including newsletters, day
-
of
-
show information sheets,
and
other communication tools associated with employee engagement and guest service.
EMPLOYEE CARE/EXPERIENCE:
Manage the upkeep and vibe of the employee break area, incorporating
show
-
day
elements of care
that elevate the work experience and remove hassles
. Plan and
facilitate
ongoing
employe
e appreciation e
fforts and events.
EMPLOYEE
RECOGN
I
TION
:
Administrator of the employee recognition program,
facilitating
creative approaches to individual and group recognition.
Will be the venue’s culture leader by looking for ways to recognize small and big service wins by your
staff and
create a “ONE-CREW” mentality
.
TRAINING & COACHING
:
Venue leader
for the service-focused, employee training system(s)
.
H
elp
faci
litate
, in collaboration with other venue
leaders
,
large
-
scale
on-site venue staff t
raining
. Work with Department Managers and Supervisors to ensure the venue
’
s service standards of Safety, Care, Encore
,
and Efficiency are being communicated
at
pre-
e
vent
meeting
s
,
demons
tra
ted
throughout the show, and incorporated at the end of each ni
ght
.
FAN EXPERIENCE:
Develop creative and fan-focused initiatives
for service recovery, surprise and delights, and guest milestones.
REPORTING
:
Responsible for
completing/managing assigned day of show/post-show reports
,
help
ing
manage
the
guest service experience platform, and analyz
ing
other venue service reports to create action plans for service improvements and/or opportunities in partnership with the General Manager and your regional lead.
PROCESS IMPROVEMENT:
Work in coordination with venue leadership to discuss budget, needs, and ongoing support.
Identify
and
seek opportunities
to
remove event day hassles
for both fans and employees.
SPECIAL PROJECTS:
May be asked to manage implementation and maintenance of other guest-facing
or employee based
on-site programs.
COLLOBARATION/SUPPORT:
Frequent meetings with core venue team, a
ttend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads.
WHAT THIS PERSON WILL
BRING A
natural interest in helping others and a heart for service.
As well as a
passion
for delivering
engaging and memorable fan experiences.
Must be able to
maintain
composure and organization in an often hectic and loud environment
.
Be flexible and approach the job with a one team mentality no matter the task
.
Proficient computer skills required including the ability to use
Microsoft
Office Suite (Word, Excel, Outlook, PowerPoint)
and CANVA
.
A
positive outlook,
strong communication
skills
including public speaking or meeting facilitation skills
and the ability to engage others.
S
trong problem-solving skills and
demonstrated
experience finding creati
ve
, yet
viable
solutions
.
1
-3 years’ plus of work experience in a comparable role.
Position requires constant physical activity such as walking, climbing stairs,
lifting,
and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion
.
You will be working in an inclusive environment and be encouraged to bring your whole self to work
.
We will do all that we can to help you successfully balance your work and
homelife
.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with
.
It’s
talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance
Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy
in accordance with
applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to
participate
in
a timely
, good faith, interactive process with a disabled applicant to
determine
effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to
identify
reasonable accommodations that can be made to
assist
them to perform the essential functions of the position they
seek
. Any applicant who requires
an accommodation
in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a
case by case
basis. HIRING PRACTICES The preceding job description has been designed to
indicate
the general nature and level of work performed by employees within this classification. It is not designed to
contain
or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
required of
employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified
persons
available in
a timely
and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. *
*Please note that the compensation information
provided
is a good faith estimate for this position only and is
provided
pursuant to
the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions
located
outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work,
required
travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when
determining
the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
#J-18808-Ljbffr