Sandoval County, NM
911 Telecommunicator (Dispatcher)
Sandoval County, NM, Bernalillo, New Mexico, United States, 87004
Salary :
$46,113.60 - $55,307.20 Annually Location :
1500 Idalia Road Bernalillo, NM Job Type:
Classified Full Time Job Number:
2025-00095 Division:
Emergency Communications Center Opening Date:
08/05/2025 Closing Date:
8/19/2025 11:59 PM Mountain
General Purpose Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
Minimum Qualifications Education and Experience:
High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience. Required Licenses or Certifications:
Valid New Mexico driver's license or ability to obtain a valid New Mexico driver's license within 30 days of hire. Obtain CJIS/NCIC certification within twelve (12) months of hire. CPR for healthcare providers within twelve (12) months of hire. Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire. Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire. Emergency Police Dispatch (EPD) certification within twelve (12) months of hire. New Mexico Public Safety Telecommunicator within twelve (12) months of hire. ICS 100,144, 200, 700, 800 within twelve (12) months of hire. Other Requirements
Ability to maintain a valid New Mexico driver's license. A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor. Must pass an applicable criminal record check and background check. Pre-employment drug and alcohol screening. Must pass 911 testing to include a typing test with a minimum of 35 WPM. This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
This position is subject to random alcohol and drug testing in accordance with 49CFR.382
Essential Job Functions
Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies. Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives. Assists callers in emergency first aid as required. Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller's situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller's information received into the computer aided dispatch system. Verifies and composes computer entries and confirmations in NCIC computer system as required. Attend and participate in required training including classroom instruction, direct supervision and on the job training. Other job-related duties as assigned.
Sandoval County offers benefits to full-time and part-time employees working 20 hours or more a week including: Health Care, Dental, Vision, Flexible Spending Account, Life Insurance, Long-Term and Short-Term disability insurance, Holiday pay, Vacation and Sick Leave, Deferred Compensation Plan. Sandoval County non-union, non-safety positions are part of the Municipal Plan 2. Contributing 16.55% and employees contributing 3.65% to to the Public Employee Retirement Plan. (PERA) 01
Which of the following best describes your level of education in the related field for this position?
No High School Diploma or GED High School Diploma or GED Associates Degree Bachelor's Degree Master's Degree Ph.D./PsyD/Ed.D/M.D./D.O/Doctorate
02
Do you have one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications?
Yes No
03
Briefly describe when and where you obtained your experience stated above. 04
I understand that if I do not attach a copy of my High School Diploma/GED Certificate, Degree or transcripts from an accredited institution showing degree conferred/awarded that my application will not be considered.
I Understand
Required Question
$46,113.60 - $55,307.20 Annually Location :
1500 Idalia Road Bernalillo, NM Job Type:
Classified Full Time Job Number:
2025-00095 Division:
Emergency Communications Center Opening Date:
08/05/2025 Closing Date:
8/19/2025 11:59 PM Mountain
General Purpose Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
Minimum Qualifications Education and Experience:
High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience. Required Licenses or Certifications:
Valid New Mexico driver's license or ability to obtain a valid New Mexico driver's license within 30 days of hire. Obtain CJIS/NCIC certification within twelve (12) months of hire. CPR for healthcare providers within twelve (12) months of hire. Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire. Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire. Emergency Police Dispatch (EPD) certification within twelve (12) months of hire. New Mexico Public Safety Telecommunicator within twelve (12) months of hire. ICS 100,144, 200, 700, 800 within twelve (12) months of hire. Other Requirements
Ability to maintain a valid New Mexico driver's license. A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor. Must pass an applicable criminal record check and background check. Pre-employment drug and alcohol screening. Must pass 911 testing to include a typing test with a minimum of 35 WPM. This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
This position is subject to random alcohol and drug testing in accordance with 49CFR.382
Essential Job Functions
Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies. Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives. Assists callers in emergency first aid as required. Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller's situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller's information received into the computer aided dispatch system. Verifies and composes computer entries and confirmations in NCIC computer system as required. Attend and participate in required training including classroom instruction, direct supervision and on the job training. Other job-related duties as assigned.
Sandoval County offers benefits to full-time and part-time employees working 20 hours or more a week including: Health Care, Dental, Vision, Flexible Spending Account, Life Insurance, Long-Term and Short-Term disability insurance, Holiday pay, Vacation and Sick Leave, Deferred Compensation Plan. Sandoval County non-union, non-safety positions are part of the Municipal Plan 2. Contributing 16.55% and employees contributing 3.65% to to the Public Employee Retirement Plan. (PERA) 01
Which of the following best describes your level of education in the related field for this position?
No High School Diploma or GED High School Diploma or GED Associates Degree Bachelor's Degree Master's Degree Ph.D./PsyD/Ed.D/M.D./D.O/Doctorate
02
Do you have one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications?
Yes No
03
Briefly describe when and where you obtained your experience stated above. 04
I understand that if I do not attach a copy of my High School Diploma/GED Certificate, Degree or transcripts from an accredited institution showing degree conferred/awarded that my application will not be considered.
I Understand
Required Question