ClearanceJobs
Helpdesk Manager
Koniag Management Solutions, a Koniag Government Services company, is seeking a Helpdesk Manager with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Manager to lead technical support operations and SCIF security management for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role combines technical leadership, team management, and security oversight responsibilities. This position is based in Washington, DC and includes on-call requirements. Essential Functions, Responsibilities & Duties may include but are not limited to: Manage and supervise help desk staff and daily operations Oversee SCIF security procedures and access control Develop and monitor service level agreements (SLAs) Create and maintain technical documentation and procedures Establish performance metrics and generate management reports Train and mentor help desk specialists Manage escalations and VIP support issues Oversee inventory and asset management Coordinate video teleconference services Develop and implement help desk processes Manage classified system access and security protocols Ensure compliance with security requirements Handle personnel scheduling and resource allocation Education and Experience: Associate's degree with 4 years of experience OR Minimum 6 years of related help desk management experience Active Top Secret clearance with ability to obtain SCI Required Skills and Competencies: Current CompTIA Security+ CE certification One or more additional required certifications (CySA, CCNA, GICSP, or GSEC) Experience managing help desk operations Knowledge of ITIL service management principles Strong understanding of security protocols in classified environments Experience with SLA development and monitoring Team leadership and personnel management skills Expertise in technical support processes Knowledge of SCIF operations and security requirements Strong problem-solving and escalation management abilities Excellence in customer service and communication Ability to manage on-call rotation and emergency response Desired Skills and Competencies: Bachelor's degree in related field Additional security certifications Experience managing classified facilities Prior military or intelligence community experience Knowledge of government IT processes Project management experience Change management expertise Experience with performance metrics and reporting Background in training development Vendor management experience Budget management skills Process improvement expertise Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Helpdesk Manager with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Manager to lead technical support operations and SCIF security management for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role combines technical leadership, team management, and security oversight responsibilities. This position is based in Washington, DC and includes on-call requirements. Essential Functions, Responsibilities & Duties may include but are not limited to: Manage and supervise help desk staff and daily operations Oversee SCIF security procedures and access control Develop and monitor service level agreements (SLAs) Create and maintain technical documentation and procedures Establish performance metrics and generate management reports Train and mentor help desk specialists Manage escalations and VIP support issues Oversee inventory and asset management Coordinate video teleconference services Develop and implement help desk processes Manage classified system access and security protocols Ensure compliance with security requirements Handle personnel scheduling and resource allocation Education and Experience: Associate's degree with 4 years of experience OR Minimum 6 years of related help desk management experience Active Top Secret clearance with ability to obtain SCI Required Skills and Competencies: Current CompTIA Security+ CE certification One or more additional required certifications (CySA, CCNA, GICSP, or GSEC) Experience managing help desk operations Knowledge of ITIL service management principles Strong understanding of security protocols in classified environments Experience with SLA development and monitoring Team leadership and personnel management skills Expertise in technical support processes Knowledge of SCIF operations and security requirements Strong problem-solving and escalation management abilities Excellence in customer service and communication Ability to manage on-call rotation and emergency response Desired Skills and Competencies: Bachelor's degree in related field Additional security certifications Experience managing classified facilities Prior military or intelligence community experience Knowledge of government IT processes Project management experience Change management expertise Experience with performance metrics and reporting Background in training development Vendor management experience Budget management skills Process improvement expertise Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.