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American Family Insurance

Digital and Technology MDM Product Owner

American Family Insurance, Phoenix, Arizona, United States, 85003

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This position executes the customer-facing digital / technology strategy as defined by digital / technology product managers. Contributes to the product roadmap and sets priorities for tasks within defined constraints. Troubleshoots and solves issues found in the customer experience by working with business and technical teams. May lead small teams on lower-level complexity products. Position Compensation Range : 86,000.00 - $142,000.00 Pay Rate Type : Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. This role requires MDM (Master Data Management) Experience. Primary Accountabilities Successfully executes a variety of digital / technology product initiatives across all stages of a product's lifecycle, including MDM experience, early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration. Serves as the "translator" for both the customer and market, as well as internal stakeholders, including business lines and cross-functional teams. Identifies objectives and key results and analyzes customer feedback and usage metrics to recognize pain points and opportunities. Trains customers on new product features, partnering with stakeholders. Defines product backlog items that ladder up to epics and ensures the backlog is visible, clear, and prioritized. Identifies, tracks, and mitigates product dependencies. Integrates usability studies, research, and market analysis into product requirements to enhance user satisfaction. Grows knowledge of how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer. This role requires MDM (Master Data Management) Experience. Specialized Knowledge and Skills Requirements Demonstrated experience providing customer-driven solutions, support or service, and Reltio experience is highly preferred. Solid knowledge of the technology industry, including current and emerging digital solutions and trends, as well as data science space. Solid knowledge of agile methodologies, managing data and tech solutions, industry standards, and best practices. Solid understanding of the market, users, and landscape of digital products and applications. Excellent verbal and written communication skills with the ability to transfer knowledge. Experience fostering a collaborative and cross-functional team environment. Ability to apply critical thinking to analyze opportunities and make recommendations. Results-oriented with a bias for action, meeting deadlines with attention to detail, accuracy, and follow-through. Licenses Not applicable. Travel Requirements Up to 10%. Physical Requirements Work that primarily involves sitting/standing. Working Conditions Not applicable. Additional Information Offer to selected candidate will be contingent on background checks and signing a non-disclosure agreement. Sponsorship will not be considered unless specified. We encourage you to apply even if you do not meet all requirements. Skills and experience can be transferrable and relevant beyond listed criteria. We offer comprehensive benefits supporting physical, emotional, and financial wellbeing, including medical, dental, vision, 401(k), pension, incentives, paid holidays, PTO, student loan repayment, and paid-family leave. Interns and contingent workers are not eligible for benefits. We are an equal opportunity employer, complying with all applicable laws regarding non-discrimination and non-harassment. LI-BC2

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