Tufts Medical Center
Unit Coordinator (24 hrs/week, Weekends) - Psych Unit
Tufts Medical Center, Boston, Massachusetts, us, 02298
Schedule
This position is part-time, 24 hrs/week. Saturday and Sunday 7 am - 7/7:30 pm.
Job Profile
Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals.
In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,
sorts
and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and
operates
office equipment
.
An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)
operating
in a "hands on" environment
.
The majority of
time is spent
in
the delivery of support services or activities, typically under supervision
.
An
experienced level
role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard
procedures, and
communicates information that requires some explanation or interpretation. Job Overview Th
is position
coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the
hospital.
This
position
, under the direction of clinical leadership, performs a
variety of clerical duties
, is a
liaison to all departments
, and is a
communication link between patient care, customer service
, and the unit. Job Description Minimum Qualifications
: 1.
High school diploma or equivalent
. Preferred Qualifications
: 1.
One (1) year of customer service experience in a healthcare or customer facing setting. 2.
Associate's degree. Duties and Responsibilities
:
The
duties and responsibilities listed
below
are intended to describe the general nature of work
and
are not intended to be an all-inclusive list
.
Other duties
and responsibilities
may be assigned. 1.
Remains
in
constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and
possible changes
through
the shift
. 2. Responsible for review of bed assignments and relaying this information to clinical staff
. 3.
Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and
hospital
standards of behavior. 4.
Initiates
,
assembles
and
maintains
patient charts on the assigned unit in
appropriate
, functional order according to
hospital
policy
.
Files pertinent data in
appropriate patient's
record
.
Prepares charts for Medical Records upon discharge. 5. Prepares and
maintains
medical records, in accordance
to
hospital standards and policy,
including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. 6.
L
abels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies,
height
and weight of new and current patients. 7.
Transcribes physician orders to
appropriate information
sites
which may include:
Sorian, nursing
kardex
, MAR (medication administration record), intervention sheet, diet sheet and other documents
utilized
and completes necessary follow through. 8.
Supports effective and efficient communication for the nursing unit by
promptly answering phone, triaging calls,
and
relaying messages
to staff using appropriate etiquette
.
Coordinates communications
regarding
outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur. 9.
Utilizes
hospital computer systems accurately to enter orders, verify orders, retrieve
data
and generate reports. Reports malfunction to help desk. 10.
C
ollaborates with case management staff, social
workers
and nursing staff to
facilitate
follow up
appointments
within the hospital or upon discharge. 11.
Coordinates communication during emergency situations or STAT requests or orders. 12
.
Follows through with orders unable to be completed during the off-shift and weekends. 1
3
.
Responsible for coordination of unit activities during electronic downtime. 1
4
.
Facilitates
timely
delivery of time and attendance records. 1
5
.
Monitors available quantity and documentation of forms, materials,
supplies
and equipment inventory.
Responsible for tracking and
returning of
rental equipment. 1
6
.
Responsible for information shared at all staff meetings (by attending, reading minutes or virtual). 1
7
.
Assists with orientation and training of new unit coordinators as
designated
by the
department leadership. Physical Requirements
: 1.
Frequent sitting, occasional
standing
or walking, and lifting of 10-15
lbs. 2.
Requires manual dexterity using fine hand manipulations for computer keyboard operation
. 3.
Requires ability to see computer screen, and reports. 4.
Requires ability communicate visually,
verbally
and audibly with healthcare personnel. Skills & Abilities: 1.
Excellent
communications skills including
interpersonal, phone
, and written
. 2. Excellent
organizational skills
required
.
Utilizes time effectively, prioritizing appropriately
. 3. A
b
ility
to work with detailed, confidential material and to work independently. 4.
Working knowledge of
computer systems such as
Microsoft Word,
Excel
and Outlook
. 5
.
Maintains
sensitivity,
maturity
and flexibility in coping with
difficult situations
. 6
. A
b
ility
to work with all levels of staff
in different
departments, physicians, patients, vendors
,
and the community. 7
.
Extensive knowledge of
medical terminology
to enable effective communication and support
duties such as transcribing medication orders. 8
.
Demonstrates
problem solving and
decision-making
skills.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
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Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals.
In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,
sorts
and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and
operates
office equipment
.
An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)
operating
in a "hands on" environment
.
The majority of
time is spent
in
the delivery of support services or activities, typically under supervision
.
An
experienced level
role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard
procedures, and
communicates information that requires some explanation or interpretation. Job Overview Th
is position
coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the
hospital.
This
position
, under the direction of clinical leadership, performs a
variety of clerical duties
, is a
liaison to all departments
, and is a
communication link between patient care, customer service
, and the unit. Job Description Minimum Qualifications
: 1.
High school diploma or equivalent
. Preferred Qualifications
: 1.
One (1) year of customer service experience in a healthcare or customer facing setting. 2.
Associate's degree. Duties and Responsibilities
:
The
duties and responsibilities listed
below
are intended to describe the general nature of work
and
are not intended to be an all-inclusive list
.
Other duties
and responsibilities
may be assigned. 1.
Remains
in
constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and
possible changes
through
the shift
. 2. Responsible for review of bed assignments and relaying this information to clinical staff
. 3.
Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and
hospital
standards of behavior. 4.
Initiates
,
assembles
and
maintains
patient charts on the assigned unit in
appropriate
, functional order according to
hospital
policy
.
Files pertinent data in
appropriate patient's
record
.
Prepares charts for Medical Records upon discharge. 5. Prepares and
maintains
medical records, in accordance
to
hospital standards and policy,
including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients. 6.
L
abels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies,
height
and weight of new and current patients. 7.
Transcribes physician orders to
appropriate information
sites
which may include:
Sorian, nursing
kardex
, MAR (medication administration record), intervention sheet, diet sheet and other documents
utilized
and completes necessary follow through. 8.
Supports effective and efficient communication for the nursing unit by
promptly answering phone, triaging calls,
and
relaying messages
to staff using appropriate etiquette
.
Coordinates communications
regarding
outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur. 9.
Utilizes
hospital computer systems accurately to enter orders, verify orders, retrieve
data
and generate reports. Reports malfunction to help desk. 10.
C
ollaborates with case management staff, social
workers
and nursing staff to
facilitate
follow up
appointments
within the hospital or upon discharge. 11.
Coordinates communication during emergency situations or STAT requests or orders. 12
.
Follows through with orders unable to be completed during the off-shift and weekends. 1
3
.
Responsible for coordination of unit activities during electronic downtime. 1
4
.
Facilitates
timely
delivery of time and attendance records. 1
5
.
Monitors available quantity and documentation of forms, materials,
supplies
and equipment inventory.
Responsible for tracking and
returning of
rental equipment. 1
6
.
Responsible for information shared at all staff meetings (by attending, reading minutes or virtual). 1
7
.
Assists with orientation and training of new unit coordinators as
designated
by the
department leadership. Physical Requirements
: 1.
Frequent sitting, occasional
standing
or walking, and lifting of 10-15
lbs. 2.
Requires manual dexterity using fine hand manipulations for computer keyboard operation
. 3.
Requires ability to see computer screen, and reports. 4.
Requires ability communicate visually,
verbally
and audibly with healthcare personnel. Skills & Abilities: 1.
Excellent
communications skills including
interpersonal, phone
, and written
. 2. Excellent
organizational skills
required
.
Utilizes time effectively, prioritizing appropriately
. 3. A
b
ility
to work with detailed, confidential material and to work independently. 4.
Working knowledge of
computer systems such as
Microsoft Word,
Excel
and Outlook
. 5
.
Maintains
sensitivity,
maturity
and flexibility in coping with
difficult situations
. 6
. A
b
ility
to work with all levels of staff
in different
departments, physicians, patients, vendors
,
and the community. 7
.
Extensive knowledge of
medical terminology
to enable effective communication and support
duties such as transcribing medication orders. 8
.
Demonstrates
problem solving and
decision-making
skills.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
#J-18808-Ljbffr