Pliancy
Senior IT Consultant (Greater Bay Area)
Pliancy, San Francisco, California, United States, 94199
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Senior IT Consultant (Greater Bay Area)
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Pliancy Join to apply for the
Senior IT Consultant (Greater Bay Area)
role at
Pliancy Get AI-powered advice on this job and more exclusive features. This range is provided by Pliancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $125,000.00/yr Direct message the job poster from Pliancy Passionate about People. Cultivator of Culture.
About us Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people. And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions. What's an average day like? The clients you’ll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture. A typical week is a hybrid of regularly scheduled site visits across the Bay Area (San Francisco, South San Francisco, and the greater Bay Area) with occasional remote support consulting with your primary clients. You’ll be drawing upon your experience to research solutions, implement projects, use technology to improve processes and workflows, improve documentation, train users, and respond to ad-hoc requests. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies. Who are we looking for? You’re a highly service-oriented person who is attentive and curious. You love connecting with people because you value the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your clients to be efficient and productive in their work. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools. Responsibilities: Accountable for successfully supporting multiple greater Bay Area-based clients by building relationships and providing exceptional IT thought leadership and service execution Assisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practices. Driving the adoption of forward-thinking technology in a rapid-growth environment Identifying unique cutting-edge solutions to business problems leveraging technology Scoping client solutions, identifying the best solutions, and implementing them with a client Providing high-touch support to executives, executive assistants, and staff Troubleshooting day-to-day technical issues and assisting with daily requests Conducting IT operations for clients including user administration and support Training and assisting with the use of tools and technology to meet business needs Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation Assisting with office moves, upgrades, and AV deployments Requirements:
(these are highly recommended, however, we review all applicants) Should have 5+ years of general IT support experience, in a consultative environment Extensive knowledge and understanding of the capital/asset management and/or life science environments (build-outs, integration, data flow, maintenance, best security practices) Communication is the key to success in this role. Strong communication skills are required - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed, follow up and follow through on tasks Collaboration - Ability to encourage camaraderie and work cooperatively within a team Knowledge in implementing compliance controls for the company Soft skills (personality, relationship-building, communication, stress management) Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes) Experienced and comfortable supporting and communicating with executive teams Experience using Professional skills to solve business needs independently Extensive macOS and Windows Desktop experience Addigy/Jamf/Intune MDM (Device posturing) experience Working Knowledge of Active Directory / Azure AD Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte) General understanding of network fundamentals and ability to configure GUI-based network hardware Aptitude (Ability to learn new technologies quickly) Troubleshooting (Ability to work through issues methodically) Ability & willingness to properly document processes and assets Incredible sense of pride and passion for what you do and a desire to help your teammates Ability to commute to and from clients located in (insert city location) Authorization to work in USA for any employer Nice to have Prior experience supporting capital management firms Prior compliance experience (Gxp, SOC, HIPAA) Video-conferencing/AV experience - Zoom, Zoom Rooms, Google Meet PowerShell & Scripting VoIP Support & Management Data flow structures and best practices for mid/large size companies Generous salary, above-average pay ($110,000-$125,000 per year dependent on experience) including a quarterly incentive pay program Healthcare: Premiums 100% covered for employees and 50% covered for dependents on our base level plan with the option to upgrade your plan Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance Optional dental and vision plans are offered for you to opt into Unlimited PTO Paid leave for new parents Employer-funded commuter benefits and mileage reimbursement Employee stock options so you can share in Pliancy's success Why work with us? Clients solving challenging problems with meaningful purpose Top-of-their-game peers who have fun with what they do and take teamwork seriously An environment with opportunities to see the impact of your efforts on both the client and the company A manager who will partner with you to help you grow and identify opportunities for career development Flexible schedule designed to empower your communication and time management skills Great culture driven by community-minded, empathetic teammates Benefits and perks built to meaningfully support you and your family while we grow together Relocation assistance is not available for this position Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology and Customer Service Industries IT Services and IT Consulting, Venture Capital and Private Equity Principals, and Biotechnology Research Referrals increase your chances of interviewing at Pliancy by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Consultant” roles.
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Senior IT Consultant (Greater Bay Area)
role at
Pliancy Join to apply for the
Senior IT Consultant (Greater Bay Area)
role at
Pliancy Get AI-powered advice on this job and more exclusive features. This range is provided by Pliancy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$110,000.00/yr - $125,000.00/yr Direct message the job poster from Pliancy Passionate about People. Cultivator of Culture.
About us Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people. And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions. What's an average day like? The clients you’ll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture. A typical week is a hybrid of regularly scheduled site visits across the Bay Area (San Francisco, South San Francisco, and the greater Bay Area) with occasional remote support consulting with your primary clients. You’ll be drawing upon your experience to research solutions, implement projects, use technology to improve processes and workflows, improve documentation, train users, and respond to ad-hoc requests. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies. Who are we looking for? You’re a highly service-oriented person who is attentive and curious. You love connecting with people because you value the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your clients to be efficient and productive in their work. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools. Responsibilities: Accountable for successfully supporting multiple greater Bay Area-based clients by building relationships and providing exceptional IT thought leadership and service execution Assisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practices. Driving the adoption of forward-thinking technology in a rapid-growth environment Identifying unique cutting-edge solutions to business problems leveraging technology Scoping client solutions, identifying the best solutions, and implementing them with a client Providing high-touch support to executives, executive assistants, and staff Troubleshooting day-to-day technical issues and assisting with daily requests Conducting IT operations for clients including user administration and support Training and assisting with the use of tools and technology to meet business needs Documenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentation Assisting with office moves, upgrades, and AV deployments Requirements:
(these are highly recommended, however, we review all applicants) Should have 5+ years of general IT support experience, in a consultative environment Extensive knowledge and understanding of the capital/asset management and/or life science environments (build-outs, integration, data flow, maintenance, best security practices) Communication is the key to success in this role. Strong communication skills are required - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed, follow up and follow through on tasks Collaboration - Ability to encourage camaraderie and work cooperatively within a team Knowledge in implementing compliance controls for the company Soft skills (personality, relationship-building, communication, stress management) Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes) Experienced and comfortable supporting and communicating with executive teams Experience using Professional skills to solve business needs independently Extensive macOS and Windows Desktop experience Addigy/Jamf/Intune MDM (Device posturing) experience Working Knowledge of Active Directory / Azure AD Experience with cloud ID services, Okta / DUO, and other MFA/SSO providers Experience with Common SaaS Offerings (including but not limited to ( Box / Dropbox / Egnyte) General understanding of network fundamentals and ability to configure GUI-based network hardware Aptitude (Ability to learn new technologies quickly) Troubleshooting (Ability to work through issues methodically) Ability & willingness to properly document processes and assets Incredible sense of pride and passion for what you do and a desire to help your teammates Ability to commute to and from clients located in (insert city location) Authorization to work in USA for any employer Nice to have Prior experience supporting capital management firms Prior compliance experience (Gxp, SOC, HIPAA) Video-conferencing/AV experience - Zoom, Zoom Rooms, Google Meet PowerShell & Scripting VoIP Support & Management Data flow structures and best practices for mid/large size companies Generous salary, above-average pay ($110,000-$125,000 per year dependent on experience) including a quarterly incentive pay program Healthcare: Premiums 100% covered for employees and 50% covered for dependents on our base level plan with the option to upgrade your plan Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance Optional dental and vision plans are offered for you to opt into Unlimited PTO Paid leave for new parents Employer-funded commuter benefits and mileage reimbursement Employee stock options so you can share in Pliancy's success Why work with us? Clients solving challenging problems with meaningful purpose Top-of-their-game peers who have fun with what they do and take teamwork seriously An environment with opportunities to see the impact of your efforts on both the client and the company A manager who will partner with you to help you grow and identify opportunities for career development Flexible schedule designed to empower your communication and time management skills Great culture driven by community-minded, empathetic teammates Benefits and perks built to meaningfully support you and your family while we grow together Relocation assistance is not available for this position Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology and Customer Service Industries IT Services and IT Consulting, Venture Capital and Private Equity Principals, and Biotechnology Research Referrals increase your chances of interviewing at Pliancy by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Consultant” roles.
Technology Consultant- Relocate to Saudi Arabia
San Jose, CA $120,000.00-$180,000.00 4 weeks ago Sunnyvale, CA $70,000.00-$80,000.00 2 weeks ago Oakland, CA $93,472.00-$108,398.00 2 months ago San Francisco, CA $50,000.00-$300,000.00 21 hours ago Sunnyvale, CA $80,000.00-$105,000.00 3 weeks ago San Francisco, CA $60,000.00-$90,000.00 2 weeks ago Information Technology Specialist - Entry Level
San Jose, CA $20,000.00-$70,000.00 3 months ago Information Technology Consultant (2 Positions)
San Jose, CA $5,158.00-$12,730.00 2 weeks ago Information Technology Support Coordinator
Hayward, CA $75,000.00-$85,000.00 2 weeks ago Information Technology Consultant (2 Positions)
San Jose, CA $5,158.00-$12,730.00 1 week ago San Jose, CA $90,000.00-$100,000.00 5 days ago Information Technology Consultant (2 Positions)
San Francisco, CA $139,000.00-$188,000.00 1 day ago Implementation Consultant (San Francisco)
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San Francisco, CA $70,000.00-$130,000.00 2 weeks ago San Francisco, CA $83,300.00-$98,000.00 1 day ago Redwood City, CA $36.68-$57.83 2 weeks ago San Francisco, CA $131,622.40-$178,630.40 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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