Director - IT Program and Project Management

Summit Human Capital is seeking a detail-oriented and motivated Director of IT Program and Project Management to lead and deliver technological initiatives that support business operations and strategic goals. This role will lead the project management team through implementation, focusing on integrations, system enhancements, and cross-functional solutions involving both internal teams and external vendors. Requirements / Top Must Have Skills: Proven experience managing large, cross-functional technology initiatives, including enterprise system implementations and complex business transformation programs. Strong understanding of both Agile and traditional delivery methodologies; able to flex across delivery types as needed. Demonstrated experience managing and mentoring a blended team of program managers, project managers, and support-level resources. Proven ability to oversee a diverse portfolio of projects and programs simultaneously, ranging from enterprise-wide system implementations to smaller-scale operational improvements and technology support initiatives. Demonstrated expertise in scoping complex programs, defining workstreams, timelines, and dependencies in collaboration with business, technical, and vendor partners. Strong organizational skills with a track record of managing competing priorities, balancing strategic initiatives with day-to-day operational delivery. Ability to operate as a strategic delivery partner—not just a process enforcer—ensuring initiatives stay aligned to business outcomes, even as scopes evolve. Skilled in navigating ambiguity and change, adjusting plans as needed to ensure program success in fast-paced, dynamic environments. Experience developing and standardizing project intake and governance models to ensure consistent prioritization and execution across teams and business units. Ability to communicate program-level risks, interdependencies, and trade-offs clearly to both technical teams and executive stakeholders. Collaborative mindset with the ability to bridge the gap between technical and non-technical teams, ensuring mutual understanding and shared ownership of project success. Deep appreciation for both long-term transformation programs and quick-win delivery opportunities, understanding how each contributes to enterprise value. Excellent organizational, communication, and stakeholder management skills. Experience collaborating directly with engineering, product, and business leadership to ensure project success. Ability to read and interpret comprehensive and intricate research documents. Ability to write scientific reports and technical correspondence. Ability to work with executives and communicate abstract concepts. Ability to present to a high level of the organization and groups outside of the organization. Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis. Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems. Desired Skills: · Experience working in a hands on tech role Responsibilities: Lead and manage a multi-tiered delivery organization, including both people managers and individual contributors across a diverse range of small-to mid-scale technology projects, system implementations, technology platform migrations, complex application development programs and cross-functional workflow modernization projects. Serve as a strategic partner to the Director, Engineering & Data, ensuring tight alignment between project execution, technical delivery, and enterprise priorities. Oversee the end-to-end technology project portfolio, ensuring transparency, prioritization, and successful outcomes aligned to organizational goals. Implement and refine delivery governance frameworks, intake processes, and portfolio management practices to enable scalable execution and cross-team coordination. Ensure large-scale programs are appropriately scoped, resourced, and tracked, with clear milestones, budgets, and accountability structures in place. Develop and maintain dashboard-level visibility into portfolio health, risk, and progress for executive stakeholders. Standardize project and program delivery methodologies, incorporating best practices from both Agile and traditional project management models. Support organizational resource planning, including budgeting, capacity forecasting, and skills development across the delivery function. Foster a culture of collaboration, ownership, and continuous improvement, supporting the professional growth of managers and their teams. Comply with company C-TPAT and TSA security procedures.

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