Davidson Transit Organi
Eligibility Coordinator Assistant
Davidson Transit Organi, Madison, Tennessee, United States, 37115
Job Description
Job Description
Job Title: Eligibility Program Coordinator Assistant Department:
Customer Care Reports To:
Eligibility Program Coordinator Location:
WeGo Public Transit Office and Various Community Locations Status:
Full-Time | Non-Exempt Position Overview: The
Assistant to the Journey PASS Coordinator
provides essential administrative and operational support to ensure the effective rollout and management of the Low-Income Fare Ticket (LIFT) Program. This role includes direct support with customer application processing, agency coordination, and community engagement efforts. The Assistant helps maintain program compliance, supports data entry and recordkeeping, and serves as a frontline representative for customer inquiries and application support. Key Responsibilities: Administrative Support & Documentation Support the Coordinator with scheduling, communications, and preparation of program documents and reports. Track partner agency participation, application volumes, and card inventory. Application Processing & Fulfillment Assist with reviewing and entering customer applications received online and in person. Help ensure timely processing and fulfillment of fare cards to eligible customers. Maintain accurate logs of submitted and approved applications for auditing purposes. Customer Service & Outreach Support Respond to inquiries from the public, agencies, and internal staff regarding the Journey Pass Program. Attend and assist with community outreach events and application sessions. Provide on-site support at various community locations as needed. Training & Technical Assistance Assist with preparing training materials for internal and external stakeholders. Provide technical support to agency partners regarding system use and eligibility documentation. Technology & Recordkeeping Use Salesforce, INIT, and other internal systems to maintain updated records. Flag data inconsistencies or errors for review and resolution by the Coordinator. Qualifications: Associate’s degree or equivalent combination of education and experience. 1–2 years of experience in administrative support, public service, or community outreach. Familiarity with Salesforce or similar systems is a plus. Strong organizational and communication skills. Customer service experience, especially in diverse community settings. Ability to multitask and work collaboratively in a team environment. Proficiency in Microsoft Office Suite. Bilingual skills are a plus.
Job Description
Job Title: Eligibility Program Coordinator Assistant Department:
Customer Care Reports To:
Eligibility Program Coordinator Location:
WeGo Public Transit Office and Various Community Locations Status:
Full-Time | Non-Exempt Position Overview: The
Assistant to the Journey PASS Coordinator
provides essential administrative and operational support to ensure the effective rollout and management of the Low-Income Fare Ticket (LIFT) Program. This role includes direct support with customer application processing, agency coordination, and community engagement efforts. The Assistant helps maintain program compliance, supports data entry and recordkeeping, and serves as a frontline representative for customer inquiries and application support. Key Responsibilities: Administrative Support & Documentation Support the Coordinator with scheduling, communications, and preparation of program documents and reports. Track partner agency participation, application volumes, and card inventory. Application Processing & Fulfillment Assist with reviewing and entering customer applications received online and in person. Help ensure timely processing and fulfillment of fare cards to eligible customers. Maintain accurate logs of submitted and approved applications for auditing purposes. Customer Service & Outreach Support Respond to inquiries from the public, agencies, and internal staff regarding the Journey Pass Program. Attend and assist with community outreach events and application sessions. Provide on-site support at various community locations as needed. Training & Technical Assistance Assist with preparing training materials for internal and external stakeholders. Provide technical support to agency partners regarding system use and eligibility documentation. Technology & Recordkeeping Use Salesforce, INIT, and other internal systems to maintain updated records. Flag data inconsistencies or errors for review and resolution by the Coordinator. Qualifications: Associate’s degree or equivalent combination of education and experience. 1–2 years of experience in administrative support, public service, or community outreach. Familiarity with Salesforce or similar systems is a plus. Strong organizational and communication skills. Customer service experience, especially in diverse community settings. Ability to multitask and work collaboratively in a team environment. Proficiency in Microsoft Office Suite. Bilingual skills are a plus.