Animal Transfer Specialist

JOB/POSITION TITLE

:

Animal Transfer Specialist STATUS

:

Non-E

xempt PRIMARY PURPOSE

:

The

Animal Transfer Specialist

is responsible for

the transfer of animals in and out of Hawaiian Humane

care

on Oahu, neighbor islands and out-of-state

to increase lifesaving measures and pathways for animals in Hawaiian Humane care

. Oversees and coordinates volunteers in support of the Transfer Program and in alignment with Hawaiian Humane goals. Reports To

:

Senior Manager of

Customer

Experience Supervises

:

Volunteers ESSENTIAL DUTIES/FUNCTIONS

: People Care.

Ensuring internal and external patrons (employees, volunteers, Hawaiian Humane

partners

and community members) and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative,

professional

and respectful in all circumstances and will

occur

face to face, telephone, and email. Employees are expected to actively support a positive team environment, directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts with and collaborates with employees and volunteers at all levels of

Hawaiian Humane as well as external partners and organizations

. Animal Transfer & Care.

Coordinates the transfer of animals

in and out of Hawaiian

Humane

's

care on Oahu

to

neighbor islands and out-of-state

to other approved organizations or individual adopters

. Handle, restrain, and move animals per Hawaiian Humane best practices. This includes coordination and movement to address contagion concerns. Perform basic behavior and health evaluation to

determine

path

way

of animal. Administer vaccinations and preventative medications.

Clean and sanitize evaluation areas and vehicle

s

. Transfer Program Development, Leadership and Partnerships.

Responsible for the coordination and oversight of the transfer program,

movement

and placement of animals. This includes

identifying

and selecting transfer candidates,

scheduling

and managing all animal transfers and

working with

internal and external

partners professionally and collaboratively.

Oversees and reports on key performance indicators (KPIs) and metrics of the program and

evaluates the transfer program's impact internally and externally

. In partnership with leadership,

works to problem solve or maximize opportunities in the community

and for program funding

, working with the broader Hawaiian Humane team to ensure best outcomes for animals. Volunteer Management and Cultivation.

In partnership with Volunteer Services,

develop, lead, and

retain

transfer

volunteers. Support and work closely with volunteers to ensure industry best practices are

utilized

.

Prepare and

maintain

volunteer schedules for adequate coverage within

transfer activities and initiatives

. Personal and Professional Development.

Keep abreast of animal

transport

and

placement

trends especially as it applies to the sheltering environment. Work with their supervisor and peers to create and innovate best practices and together with the team develop the future state of the

transfe

r

program

at Hawaiian Humane. Organizational Support.

Works closely with Adoptions

and across Operations departments

including but not limited to,

Hawaiian

Humane's

field trip program

,

off-island adop

tions

, and animal movement for positive outcomes

.

Participate in meetings, sharing and implementing

programs

and organizational improvements. Collaborate with

peers

to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission.Participate in inter-departmental meetings and discussions to support and develop initiatives. OTHER DUTIES/FUNCTIONS

: Operations Support.

Works with other departments within the organization to problem solve and manage challenges effectively and with people care at the forefront.

Cross-trained to

assist

with relevant on-site needs and animal care duties. Vehicle Maintenance.

Responsible for vehicle and equipment cleaning,

disinfecting

and restocking according to HHS

established

procedures. Ensures vehicle inspections are being

completed,

and gas receipts are

submitted

. Other Duties as Assigned.

May include organization-wide support as needed

. JOB CONDITIONS

: Work Environment

: Indoors and outdoors as needed.

Works from Both Hawaiian Humane locations. Potentially prolonged periods of walking or standing and in areas with high noise levels. Animal Handling:

Safely handles all species of animals. Equipment Use

: Computer,

database

and telephone systems.

Hawaiian Humane vehicles.

Use of all sheltering-related animal equipment including tools for

containing

animals humanely, safely, and securely. Hours

: Based on operational requirements. Shift times are scheduled to support organizational needs and may include weekends, some

evenings

and holidays. MENTAL, PHYSICAL, AND COMMUNICATION DEMANDS

: Must have passion and concern for both animals and

people. Must be committed to Hawaiian Humane mission, goals,

objectives

, and

programs. Requires handling people and animals in a pleasant, courteous, and professional manner. Requires patience, professionalism, and empathy when working in highly emotional situations. Must be self-motivated and able to work independently and as a team equally successfully with proven communication,

collaboration

and customer

service. Must be able to perform physically rigorous work, stand for entire shift and be able to

lift up

to 50 pounds with or without reasonable accommodation. Must have no limitations to prevent handling or working with

animals. QUALIFICATION REQUIREMENTS

: Skills/Knowledge

: Must have excellent customer service skills including verbal, written and computer skills. Must be able to competently perform computer

and other administrative functions

. Must be willing to drive company vehicles including animal transport

trucks.

Must pass a driving background check with a valid driver's license and acceptable driving record according to organizational policy. Education/Training

: High school diploma or equivalent

required. Experience

: Two years of customer service experience

required

. Animal handling and leadership experience

preferred. The above information on this job description has been designed to

indicate

the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or

delete

information in this description. Reasonable

accommodations

will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

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