United Site Services
About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Lead Ops Coordinator is responsible for direct supervision of Operations Coordinators and the daily coordination of quality services, deliveries/pick-ups, and additional services for your assigned branch/branches. This position is also responsible to provide an exceptional customer experience for both our external and internal customers. Responsibilities: Oversee and supervise branch Operations Coordinators’ daily job duties and functionsAssists in the selection and training of new Operations CoordinatorsCoache Operations Coordinator on job performanceWork with Operations Manager on Operations Coordinator annual reviews and evaluationsInvestigate complaints and provides information to internal and external customersCoordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and proceduresAssist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveriesAssist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etcKeep Operations Manager updated on issues and resolution of issuesSupport technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issuesWork with the customer service department and account managers on scheduling deliveries or servicesAssist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service informationAssist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for postingAssist with sequencing routes & pick up and deliveries dailyEnsure the highest level of customer service for both our internal and external customerPerform other duties as assigned Qualifications: Computer knowledge (Microsoft Office)Well-developed clerical and administrative skillsWell organized and ability to work under timelines and constraintsStrong written and verbal communication skillsAnalytical, process oriented, and ability to focus on details for long periods of timeShould be a resourceful person and perform in a professional manner.Customer ServiceTeamworkOrganizationCommunicationsDecision Making and Problem Solving Physical Requirements: Sit while answering phones or reply to emailsUse hands and fingers to handle, control or feel objects tools or controlsRepeat the same movements when entering dataSee details of objects that are less than a few feet awaySpeak clearly so listeners can understandUnderstand the speech of another personFocus on one source of sound and ignore othersHear sounds and recognize the difference between themSee differences between colors, shades and brightness Benefit Summary: All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee DiscountsAt United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. Salary Range: $23.94 – $33.52 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement: United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.