T-Cetra
Job Type
Part-time
Description
PART-TIME BILINGUAL CSR
Shift: 4 - 8pm on Wed & Fri
Location: Remote with initial training in Dublin, Ohio
Part-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner.
This is a weekend part-time role, 4pm-8pm on Wed. & Fri.
Respond to Customer calls in both English and Spanish languages and help with issues related to:
Activation of SIM cards Complete port-in activations Explaining activation issues, transactions, and terms Contact carriers to resolve activation issues or verify activations Develop and maintain a good relationship with merchants, Master Agents, and Employees All other duties as assigned Requirements
Fluent in both Spanish and English Ability to multi-task and work under pressure Strong technical and computer skills Pleasant attitude, treat customers in a friendly and courteous manner Patient and passionate personality Communication skills Ability to work in a fast-paced environment High School Diploma College coursework a plus Why Should You Apply?
Flexible work environment Paid Time Off Up to $300 monthly bonus Fun, value centered work atmosphere Discounted Rates for Multiple Handsets and Prepaid Wireless Rates Beautiful nearby walking paths and park
Salary Description
$17/hour
Part-time
Description
PART-TIME BILINGUAL CSR
Shift: 4 - 8pm on Wed & Fri
Location: Remote with initial training in Dublin, Ohio
Part-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry's most complex problems. Our enterprise software solutions run the gamut of Information Technology Services-from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner.
This is a weekend part-time role, 4pm-8pm on Wed. & Fri.
Respond to Customer calls in both English and Spanish languages and help with issues related to:
Activation of SIM cards Complete port-in activations Explaining activation issues, transactions, and terms Contact carriers to resolve activation issues or verify activations Develop and maintain a good relationship with merchants, Master Agents, and Employees All other duties as assigned Requirements
Fluent in both Spanish and English Ability to multi-task and work under pressure Strong technical and computer skills Pleasant attitude, treat customers in a friendly and courteous manner Patient and passionate personality Communication skills Ability to work in a fast-paced environment High School Diploma College coursework a plus Why Should You Apply?
Flexible work environment Paid Time Off Up to $300 monthly bonus Fun, value centered work atmosphere Discounted Rates for Multiple Handsets and Prepaid Wireless Rates Beautiful nearby walking paths and park
Salary Description
$17/hour