Compunnel
Job Summary:
The Senior Technical Support Specialist is responsible for delivering exceptional technical support by troubleshooting desktop-level issues, managing hardware/software upgrades, and supporting proprietary and third-party applications. The role requires strong customer service skills, hands-on experience in troubleshooting, and the ability to multitask effectively in a fast-paced environment. The candidate will also coordinate closely with Project Managers and Subject Matter Experts to ensure seamless execution of IT initiatives.
Job Responsibilities: Troubleshoot user issues related to desktop hardware, software, and networking Resolve break-fix hardware problems, application-related issues, and network connectivity Support TCP/IP configurations and troubleshoot IP setup problems Escalate or perform server-level functions when necessary Collaborate with SMEs to address concerns with proprietary client applications Assist Project Managers with end-to-end execution of destination moves and hardware/software upgrades Conduct client interviews, evaluate technology needs, and develop integration requirements Participate in application configuration, UAT, on-site support, technical training, and Day One assistance Evaluate new software programs for compatibility with existing systems Assess system capacity and recommend enhancements Test and confirm new programs against established standards and modify as needed Improve existing systems through thorough analysis and recommended changes Evaluate third-party software based on user requirements and system compatibility Perform or attend hardware/component factory acceptance testing Deploy software and hardware by executing setup procedures and necessary configurations Train users on optimal hardware/software usage and provide post-deployment support Maintain system performance by testing components regularly Prepare operational documentation and user guides Maintain detailed records of hardware/software changes and upgrades Ensure data confidentiality and protect operational integrity Stay updated with the latest technical knowledge via workshops, publications, and networks Contribute to team success by supporting project goals and collaborative efforts Required Skills:
Customer Service Skills Troubleshooting Experience Multi-tasking Skills Preferred Skills:
Problem Solving Presenting Technical Information Process Improvement Software Maintenance and Testing Network Design and Implementation Load Balancing and Scalability Vendor Relationship Management Software, Network, and Database Performance Tuning
The Senior Technical Support Specialist is responsible for delivering exceptional technical support by troubleshooting desktop-level issues, managing hardware/software upgrades, and supporting proprietary and third-party applications. The role requires strong customer service skills, hands-on experience in troubleshooting, and the ability to multitask effectively in a fast-paced environment. The candidate will also coordinate closely with Project Managers and Subject Matter Experts to ensure seamless execution of IT initiatives.
Job Responsibilities: Troubleshoot user issues related to desktop hardware, software, and networking Resolve break-fix hardware problems, application-related issues, and network connectivity Support TCP/IP configurations and troubleshoot IP setup problems Escalate or perform server-level functions when necessary Collaborate with SMEs to address concerns with proprietary client applications Assist Project Managers with end-to-end execution of destination moves and hardware/software upgrades Conduct client interviews, evaluate technology needs, and develop integration requirements Participate in application configuration, UAT, on-site support, technical training, and Day One assistance Evaluate new software programs for compatibility with existing systems Assess system capacity and recommend enhancements Test and confirm new programs against established standards and modify as needed Improve existing systems through thorough analysis and recommended changes Evaluate third-party software based on user requirements and system compatibility Perform or attend hardware/component factory acceptance testing Deploy software and hardware by executing setup procedures and necessary configurations Train users on optimal hardware/software usage and provide post-deployment support Maintain system performance by testing components regularly Prepare operational documentation and user guides Maintain detailed records of hardware/software changes and upgrades Ensure data confidentiality and protect operational integrity Stay updated with the latest technical knowledge via workshops, publications, and networks Contribute to team success by supporting project goals and collaborative efforts Required Skills:
Customer Service Skills Troubleshooting Experience Multi-tasking Skills Preferred Skills:
Problem Solving Presenting Technical Information Process Improvement Software Maintenance and Testing Network Design and Implementation Load Balancing and Scalability Vendor Relationship Management Software, Network, and Database Performance Tuning