Dentsu
Job Description:
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
This position will be a dedicated role working with a tech client. This role will work within their client teams to focus on their UX business needs.
Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products.
Research user groups, audit websites, test prototypes, and educate clients in user research best practices.
Work actively on strategy and content, user research, usability testing and analytics
Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and surveys and then translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth
A solid grasp of planning and conducting user research, survey research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices
Plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners.
Proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness.
Create high quality research reports
Communicate research insights to stakeholders and team members through oral and written reports.
Partner with the Client internal recruitment team (UXI) to source participants for studies.
Understand and incorporate complex technical and business requirements into research.
Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation
Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions
Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.).
Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews
Analyze and interpret data to generate insights and recommendations into compelling reports
Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client's internal recruitment team.
People
This position will be a dedicated role working with a tech client. This role will work within their client teams to focus on their UX business needs. Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products. Research user groups, audit websites, test prototypes, and educate clients in user research best practices. Work actively on strategy and content, user research, usability testing and analytics Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and surveys and then translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth A solid grasp of planning and conducting user research, survey research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices Plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners. Proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness. Create high quality research reports Communicate research insights to stakeholders and team members through oral and written reports. Partner with the Client internal recruitment team (UXI) to source participants for studies. Understand and incorporate complex technical and business requirements into research. Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.). Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews Analyze and interpret data to generate insights and recommendations into compelling reports Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client's internal recruitment team. People
Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers Be a strong teammate and mentor to other User researchers Work with onsite and offshore team to structure solutions based on research tools and techniques. Qualification
(ideal) Master's in Human-Computer Interactions, Human Factors, User Research, or Psychology Certifications
( ideal ) Human-Computer Interactions, Human Factors, User Research, or Psychology Experience
5-10 years of experience
working in research consulting and professional services Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research Experience in pre-sales and building knowledge management on a user research practice a plus Technical/Domain
5-10 years of relevant experience consulting in the user research
space using research techniques and methodologies Experience developing approaches for complex user research problem Fluency in both qualitative and quantitative methodologies a plus (not required) Behavioural
Must be able to independently lead complex projects and have exceptional and effective communication, organization, and time management skills Must be pro-active and determined and independent. Must be a strategic thinker, self-starter who takes initiative, is analytical, has data-driven mindset, and is a problem solver Must be excellent communicator with persuasive storytelling skills
Travel - Some travel to the Client's office to conduct the research, and attend team meetings.
Location: USA - Remote - New York
Brand: Ugam
Time Type: Full time
Contract Type: Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.
This position will be a dedicated role working with a tech client. This role will work within their client teams to focus on their UX business needs. Must be able to Lead independent rapid research projects with fast turnarounds. The research will be more foundational on consumer facing products. Research user groups, audit websites, test prototypes, and educate clients in user research best practices. Work actively on strategy and content, user research, usability testing and analytics Design protocols and conduct user research including, but not limited to, in-depth interviews, remote unmoderated studies, diary studies, and surveys and then translating them into reporting of high quality, actionable insights, next steps, and opportunities for growth A solid grasp of planning and conducting user research, survey research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices Plan, conduct, measure, and analyze user research, partnering closely with researchers, design, project management, engineering, and other cross-functional partners. Proactively engage early in planning phase of a research study (when possible), and proactively partner with Cross Functional partners to get necessary awareness. Create high quality research reports Communicate research insights to stakeholders and team members through oral and written reports. Partner with the Client internal recruitment team (UXI) to source participants for studies. Understand and incorporate complex technical and business requirements into research. Collaborate with the UX Researcher to develop timelines and requirements for study recruitment and participation Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions Assist UXR with study analysis and synthesis, as well as build research reports (creating highlight videos, slide decks, etc.). Plan, observe, and moderate usability testing sessions, concept validation, rapid iterative research, and interviews Analyze and interpret data to generate insights and recommendations into compelling reports Source internal research participants through both self-recruitment (including writing study recruitment and email copy) and partnering with the Client's internal recruitment team. People
Partner with project managers, sales team, and CSMs to provide the best outcome for our customers and their consumers Be a strong teammate and mentor to other User researchers Work with onsite and offshore team to structure solutions based on research tools and techniques. Qualification
(ideal) Master's in Human-Computer Interactions, Human Factors, User Research, or Psychology Certifications
( ideal ) Human-Computer Interactions, Human Factors, User Research, or Psychology Experience
5-10 years of experience
working in research consulting and professional services Experience being in customer-facing roles in enterprise-level organizations, working with digital agency, and/or consulting conducting hands-on user research Experience in pre-sales and building knowledge management on a user research practice a plus Technical/Domain
5-10 years of relevant experience consulting in the user research
space using research techniques and methodologies Experience developing approaches for complex user research problem Fluency in both qualitative and quantitative methodologies a plus (not required) Behavioural
Must be able to independently lead complex projects and have exceptional and effective communication, organization, and time management skills Must be pro-active and determined and independent. Must be a strategic thinker, self-starter who takes initiative, is analytical, has data-driven mindset, and is a problem solver Must be excellent communicator with persuasive storytelling skills
Travel - Some travel to the Client's office to conduct the research, and attend team meetings.
Location: USA - Remote - New York
Brand: Ugam
Time Type: Full time
Contract Type: Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.