Global Payments Inc.
The HCM / Integration Account Managers will implement speciality services/integrations for new and existing clients, as well as provide ongoing support for complex escalations. The position will take a holistic approach to onboarding new products for Heartland clients and will partner with Client Services, Implementation, the Sales Team, and external vendors to provide a smooth transition to Heartland.
What will you be doing?
* Complete implementation of new products/integrations for our clients
* Conduct client trainings and demos
* Partner closely with SPA's, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding process
* Adhere to service level agreements for setup timeframes
* Handle complex client escalations
* Provide training to front line employees when necessary to better support our clients
* Provide training to clients on product/integration features when deemed necessary
* Becoming client facing when deemed necessary
* Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients
* Attend ongoing trainings as assigned by department management
* Meet productivity expectations as outline by management
* Stay abreast of Heartland system enhancements and product releases
* Other duties as assigned
What are the requirements?
* Knowledge level of all specialty product/integrations; ability to triage/implement multiple products
* Basic knowledge of the Heartland payroll system
* Adhering to Global Payments data security policies
* Ability to work independently with excellent time management skills
* Troubleshooting and problem solving skills
* Customer service oriented
* Excellent communication skills (phone and written)
* Detail oriented with strong organizational skills
* Ability to multitask
* Working knowledge of basic office technology, including G-Suite tools
* Bachelor's Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)
What will you be doing?
* Complete implementation of new products/integrations for our clients
* Conduct client trainings and demos
* Partner closely with SPA's, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding process
* Adhere to service level agreements for setup timeframes
* Handle complex client escalations
* Provide training to front line employees when necessary to better support our clients
* Provide training to clients on product/integration features when deemed necessary
* Becoming client facing when deemed necessary
* Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients
* Attend ongoing trainings as assigned by department management
* Meet productivity expectations as outline by management
* Stay abreast of Heartland system enhancements and product releases
* Other duties as assigned
What are the requirements?
* Knowledge level of all specialty product/integrations; ability to triage/implement multiple products
* Basic knowledge of the Heartland payroll system
* Adhering to Global Payments data security policies
* Ability to work independently with excellent time management skills
* Troubleshooting and problem solving skills
* Customer service oriented
* Excellent communication skills (phone and written)
* Detail oriented with strong organizational skills
* Ability to multitask
* Working knowledge of basic office technology, including G-Suite tools
* Bachelor's Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)