Tang and Company
About Tang + Company:
Tang + Company is a national leader in health, safety, and compliance solutions, delivering exceptional services across multiple industries. We're a people-first organization committed to innovation, operational excellence, and customer satisfaction. Join our team and be a part of a company that values its employees as much as its clients.
Position Summary: We are seeking an experienced and customer-focused
IT Support Technician
to join our team in
Torrance, CA . This role is ideal for someone with a strong technical background and a passion for solving problems, improving systems, and supporting end-users. You'll be an integral part of our IT team, working closely with users and system engineers to troubleshoot, resolve, and document technical issues across hardware, software, and network environments.
Key Responsibilities: Issue Resolution:
Troubleshoot and resolve intermediate-level technical issues escalated from initial support, including software, hardware, and networking problems. User Support:
Provide direct technical support via phone, email, or chat, ensuring a high level of customer satisfaction. Escalate complex issues as needed. Documentation & Ticketing:
Maintain detailed records of support requests, resolutions, and processes using a ticketing system. Take ownership of tickets from start to resolution. Software Installation & Configuration:
Install, configure, and maintain software applications to ensure they meet user requirements. Hardware Support:
Build, diagnose, and repair hardware including desktops, laptops, printers, and peripherals. Own and maintain the system build process. User Account Management:
Create, modify, and delete user accounts. Manage password resets and access permissions per helpdesk tickets and ACRs. Basic Network Troubleshooting:
Assist with local network (LAN) and internet connectivity issues, including configuration and basic diagnostics. Collaboration:
Partner with system engineers to escalate unresolved issues and support efficient problem-solving. Training & Documentation:
Help develop and maintain user manuals, FAQs, and knowledge base articles to support end-users and other IT technicians. Follow-Up:
Conduct follow-up communication with users to ensure resolution and collect feedback on their support experience. Security Awareness:
Support cybersecurity initiatives and educate users on best practices for safe computing. Telemedicine Support:
Prepare and manage hardware/software requirements for telemedicine, including logging needs, coordinating with account management, prepping/shipping hardware, and maintaining inventory documentation. Qualifications:
Proven experience in IT support or a similar role Strong troubleshooting skills across hardware, software, and network issues Excellent communication and customer service skills Familiarity with helpdesk ticketing systems and documentation processes Ability to work independently and manage multiple tasks simultaneously Experience with user account and permissions management Basic knowledge of LAN/WAN technologies and cybersecurity practices Hands-on experience with device builds and hardware prep is a plus
Position Summary: We are seeking an experienced and customer-focused
IT Support Technician
to join our team in
Torrance, CA . This role is ideal for someone with a strong technical background and a passion for solving problems, improving systems, and supporting end-users. You'll be an integral part of our IT team, working closely with users and system engineers to troubleshoot, resolve, and document technical issues across hardware, software, and network environments.
Key Responsibilities: Issue Resolution:
Troubleshoot and resolve intermediate-level technical issues escalated from initial support, including software, hardware, and networking problems. User Support:
Provide direct technical support via phone, email, or chat, ensuring a high level of customer satisfaction. Escalate complex issues as needed. Documentation & Ticketing:
Maintain detailed records of support requests, resolutions, and processes using a ticketing system. Take ownership of tickets from start to resolution. Software Installation & Configuration:
Install, configure, and maintain software applications to ensure they meet user requirements. Hardware Support:
Build, diagnose, and repair hardware including desktops, laptops, printers, and peripherals. Own and maintain the system build process. User Account Management:
Create, modify, and delete user accounts. Manage password resets and access permissions per helpdesk tickets and ACRs. Basic Network Troubleshooting:
Assist with local network (LAN) and internet connectivity issues, including configuration and basic diagnostics. Collaboration:
Partner with system engineers to escalate unresolved issues and support efficient problem-solving. Training & Documentation:
Help develop and maintain user manuals, FAQs, and knowledge base articles to support end-users and other IT technicians. Follow-Up:
Conduct follow-up communication with users to ensure resolution and collect feedback on their support experience. Security Awareness:
Support cybersecurity initiatives and educate users on best practices for safe computing. Telemedicine Support:
Prepare and manage hardware/software requirements for telemedicine, including logging needs, coordinating with account management, prepping/shipping hardware, and maintaining inventory documentation. Qualifications:
Proven experience in IT support or a similar role Strong troubleshooting skills across hardware, software, and network issues Excellent communication and customer service skills Familiarity with helpdesk ticketing systems and documentation processes Ability to work independently and manage multiple tasks simultaneously Experience with user account and permissions management Basic knowledge of LAN/WAN technologies and cybersecurity practices Hands-on experience with device builds and hardware prep is a plus