Bostonmit
Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support)
Bostonmit, Boston, Massachusetts, us, 02298
Job Description
About Boston Managed IT
We're a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities-remotely and on-site.
To meet growing demand, we're expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients-under our brand and with our remote team backing you up.
What You'll Be Doing
You'll be dispatched to local client sites to act as on-site Tier 1 support-executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
Troubleshooting workstations, printers, network drops, AV setups Installing or replacing hardware (laptops, monitors, docks, peripherals) Imaging or reimaging devices using USB or cloud deployment tools Assisting users with basic software or login issues (Microsoft 365, VPN, MFA) Tracing and testing Ethernet ports and patch panels Documenting serial numbers, labeling hardware, and updating asset logs Acting as the local hands for remote engineers during deployments or escalations Requirements What We're Looking For
Prior experience in IT support, helpdesk, or as an MSP field tech Comfortable with cables, hardware, and working in professional offices Punctual, communicative, and detail-oriented Must have reliable transportation and a smartphone Availability for occasional daytime site visits (1-4 hours typical) Bonus if you have: Basic networking or Windows support experience Familiarity with tools like Microsoft 365, Zoom, or ticketing systems
Benefits
We're a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities-remotely and on-site.
To meet growing demand, we're expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients-under our brand and with our remote team backing you up.
What You'll Be Doing
You'll be dispatched to local client sites to act as on-site Tier 1 support-executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
Troubleshooting workstations, printers, network drops, AV setups Installing or replacing hardware (laptops, monitors, docks, peripherals) Imaging or reimaging devices using USB or cloud deployment tools Assisting users with basic software or login issues (Microsoft 365, VPN, MFA) Tracing and testing Ethernet ports and patch panels Documenting serial numbers, labeling hardware, and updating asset logs Acting as the local hands for remote engineers during deployments or escalations Requirements What We're Looking For
Prior experience in IT support, helpdesk, or as an MSP field tech Comfortable with cables, hardware, and working in professional offices Punctual, communicative, and detail-oriented Must have reliable transportation and a smartphone Availability for occasional daytime site visits (1-4 hours typical) Bonus if you have: Basic networking or Windows support experience Familiarity with tools like Microsoft 365, Zoom, or ticketing systems
Benefits