PlayLV Gaming
Job Type
Full-time
Description
POSITION SUMMARY:
This position is responsible for supporting all property technologies and providing first level support functions on all platforms including but not limited to:
POSITION RESPONSIBILITIES/DUTIES:
Responsible for providing support functions on all platforms including but not limited to: Microsoft Windows OS server and workstation, MS Active Directory, Office 365, VMware, Nutanix, AS/400 IBM iSeries and on all applications including but not limited to: LMS, CMS, Saflok, Aristocrat Oasis360, Agilysys InfoGenesis, Kaseya Responsible for provisioning, installation/configuration, operation, and maintenance of network devices, and related infrastructure. Respond to telephone help calls and support ticket emails to ensure all client/user support calls and service requests are handled or escalated in a timely manner. Responsible for the level 1-2 support of the following network elements & associated infrastructure including routers, switches, hubs, Wi-Fi access points, serial-to-IP devices, network cabling (fiber and copper), uninterruptable Power Supplies, and all PC hardware support and operations. Possess the ability to do the necessary research and development to ensure continual stability of the environment. Installs, terminates, maintains, and troubleshoots network cabling infrastructure including Moves, Adds, And Changes of any network or related equipment. Troubleshooting Network Hardware Problems and cable issues. On-call duty, responsible for first-level support after hours - rotates through the IT Team weekly. Performs all other job-related duties as requested. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
EDUCATION and/or EXPERIENCE:
Required:
High school diploma or GED required Valid drivers' license required Three (3) year minimum in a technical support role. Basic knowledge of computer operations and user environments. Demonstrate beginning to intermediate technical skills in the primary platform of specialization. A valid Nevada Gaming License is required and must be obtained before entering this position. Strong personal computing skills recommended. Excellent oral and written communication skills Must be available to work in a 24 hour, 7 days a week environment. Must be available for schedule flexibility like swing and/or grave shifts. Willing to learn and be adaptable Neat, professional appearance with excellent personal hygiene Preferred:
Two years of computer operations support experience or educational equivalent preferred. Previous experience in a similar hotel, casino or hospitality environment. CERTIFICATES, LICENSES, REGISTRATIONS:
Nevada Gaming License WORK SCHEDULE/HOURS:
Must be available to work a 24 hour, 7 days a week environment. WORK CONDITIONS:
Physical Demands:
Frequently required to sit, stand, walk, bend, kneel, or reach. Must be able to lift, carry, and move equipment and materials up to 50 pounds. May require climbing ladders or accessing confined spaces for cable management and hardware installation. Work Environment:
Work performed in a combination of office, server room, and on-floor casino environments. Exposure to moderate noise levels and occasional exposure to dust or heat from hardware equipment. Must be comfortable working around guests and employees in a fast-paced, customer-facing environment. Technology Use:
Constant use of computers, hand tools, diagnostic equipment, and telecommunication devices.
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Full-time
Description
POSITION SUMMARY:
This position is responsible for supporting all property technologies and providing first level support functions on all platforms including but not limited to:
POSITION RESPONSIBILITIES/DUTIES:
Responsible for providing support functions on all platforms including but not limited to: Microsoft Windows OS server and workstation, MS Active Directory, Office 365, VMware, Nutanix, AS/400 IBM iSeries and on all applications including but not limited to: LMS, CMS, Saflok, Aristocrat Oasis360, Agilysys InfoGenesis, Kaseya Responsible for provisioning, installation/configuration, operation, and maintenance of network devices, and related infrastructure. Respond to telephone help calls and support ticket emails to ensure all client/user support calls and service requests are handled or escalated in a timely manner. Responsible for the level 1-2 support of the following network elements & associated infrastructure including routers, switches, hubs, Wi-Fi access points, serial-to-IP devices, network cabling (fiber and copper), uninterruptable Power Supplies, and all PC hardware support and operations. Possess the ability to do the necessary research and development to ensure continual stability of the environment. Installs, terminates, maintains, and troubleshoots network cabling infrastructure including Moves, Adds, And Changes of any network or related equipment. Troubleshooting Network Hardware Problems and cable issues. On-call duty, responsible for first-level support after hours - rotates through the IT Team weekly. Performs all other job-related duties as requested. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
EDUCATION and/or EXPERIENCE:
Required:
High school diploma or GED required Valid drivers' license required Three (3) year minimum in a technical support role. Basic knowledge of computer operations and user environments. Demonstrate beginning to intermediate technical skills in the primary platform of specialization. A valid Nevada Gaming License is required and must be obtained before entering this position. Strong personal computing skills recommended. Excellent oral and written communication skills Must be available to work in a 24 hour, 7 days a week environment. Must be available for schedule flexibility like swing and/or grave shifts. Willing to learn and be adaptable Neat, professional appearance with excellent personal hygiene Preferred:
Two years of computer operations support experience or educational equivalent preferred. Previous experience in a similar hotel, casino or hospitality environment. CERTIFICATES, LICENSES, REGISTRATIONS:
Nevada Gaming License WORK SCHEDULE/HOURS:
Must be available to work a 24 hour, 7 days a week environment. WORK CONDITIONS:
Physical Demands:
Frequently required to sit, stand, walk, bend, kneel, or reach. Must be able to lift, carry, and move equipment and materials up to 50 pounds. May require climbing ladders or accessing confined spaces for cable management and hardware installation. Work Environment:
Work performed in a combination of office, server room, and on-floor casino environments. Exposure to moderate noise levels and occasional exposure to dust or heat from hardware equipment. Must be comfortable working around guests and employees in a fast-paced, customer-facing environment. Technology Use:
Constant use of computers, hand tools, diagnostic equipment, and telecommunication devices.
Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.