J. Morrissey
IT Support Analyst
We're seeking an IT Support Analyst for a client of ours in the Greenwich area. This position will provide hands-on and remote support for users in their US office and across global locations. This role is key to maintaining smooth day-to-day technology operations, resolving user issues efficiently, and delivering excellent service. If you are looking for a position with a company that offers internal growth opportunity, this is the role for you.
Salary range - $80,000 - $90,000 + 10% target bonus, benefits are 100% paid by the employer. Fully on-site role - Greenwich CT area.
Key Responsibilities: Deliver first- and second-line support for desktops, laptops, applications, and peripherals. Troubleshoot software, hardware, and network issues; escalate when needed. Manage onboarding/offboarding (joiners, movers, leavers) and ensure audit-ready documentation. Support AV and conference room equipment and ensure all systems remain updated and secure. Collaborate with IT teams in London and Bermuda to ensure seamless global IT operations. Contribute to disaster recovery and business continuity planning efforts. Maintain and update internal knowledge base and documentation. Qualifications & Skills:
Bachelor's degree in IT or equivalent experience. Proven experience in IT support, preferably in a fast-paced or global environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking (LAN/WAN/Wi-Fi, VPN). Experience with ITSM/ticketing systems and ITIL-aligned best practices. Excellent troubleshooting and communication skills; able to support senior stakeholders and VIPs. Comfortable working independently, across time zones, and outside standard hours when needed.
INDI
We're seeking an IT Support Analyst for a client of ours in the Greenwich area. This position will provide hands-on and remote support for users in their US office and across global locations. This role is key to maintaining smooth day-to-day technology operations, resolving user issues efficiently, and delivering excellent service. If you are looking for a position with a company that offers internal growth opportunity, this is the role for you.
Salary range - $80,000 - $90,000 + 10% target bonus, benefits are 100% paid by the employer. Fully on-site role - Greenwich CT area.
Key Responsibilities: Deliver first- and second-line support for desktops, laptops, applications, and peripherals. Troubleshoot software, hardware, and network issues; escalate when needed. Manage onboarding/offboarding (joiners, movers, leavers) and ensure audit-ready documentation. Support AV and conference room equipment and ensure all systems remain updated and secure. Collaborate with IT teams in London and Bermuda to ensure seamless global IT operations. Contribute to disaster recovery and business continuity planning efforts. Maintain and update internal knowledge base and documentation. Qualifications & Skills:
Bachelor's degree in IT or equivalent experience. Proven experience in IT support, preferably in a fast-paced or global environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking (LAN/WAN/Wi-Fi, VPN). Experience with ITSM/ticketing systems and ITIL-aligned best practices. Excellent troubleshooting and communication skills; able to support senior stakeholders and VIPs. Comfortable working independently, across time zones, and outside standard hours when needed.
INDI