Degree Heating & Cooling
About Degree Heating & Cooling
Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.
Join One of the Fastest-Growing Home Services Companies in the U.S.!
We're currently seeking a
detail-oriented Dispatcher
to help ensure the efficient coordination of our field service team and deliver outstanding service to our customers. If you thrive in a fast-paced environment, enjoy problem-solving, and excel at customer communication, we want to hear from you. What You'll Do
As a Dispatcher, you'll play a critical role in the daily operations of our business by managing the schedule of our field technicians and ensuring exceptional service delivery.
Key Responsibilities: Coordinate and schedule field service technicians for HVAC service calls and installations Dispatch technicians efficiently to maximize productivity and minimize downtime Answer inbound service calls and follow up on service requests Make outbound calls to schedule maintenance, service, and sales opportunities Maintain accurate and organized customer records in our CRM (ServiceTitan experience a plus) Provide timely updates to customers regarding technician ETA and job status Collaborate closely with team members in customer service, sales, and operations Support other office tasks as needed in a team-first environment Deliver
best-in-class customer service
every single day What We're Looking For 1+ years of customer service or dispatch experience
(HVAC or trades preferred) Strong communication and organizational skills Excellent problem-solving abilities and attention to detail Positive attitude and willingness to pitch in where needed Ability to thrive in a dynamic, fast-paced environment Experience using dispatch or CRM software (ServiceTitan strongly preferred) Commitment to professionalism and delivering a customer-first experience Willingness to work occasional overtime when needed Benefits and Perks:
Degree Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
Competitive Pay Benefits : We offer top-notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family 401(k) match up to 3.5% 100% Company paid long & short-term disability and life insurance Flexible spending accounts for health and dependent care
Training and Career Growth : Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth. Paid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy Company Branded Shirts and Sweatshirts & free Gatorade in the summer
Degree Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.
Join One of the Fastest-Growing Home Services Companies in the U.S.!
We're currently seeking a
detail-oriented Dispatcher
to help ensure the efficient coordination of our field service team and deliver outstanding service to our customers. If you thrive in a fast-paced environment, enjoy problem-solving, and excel at customer communication, we want to hear from you. What You'll Do
As a Dispatcher, you'll play a critical role in the daily operations of our business by managing the schedule of our field technicians and ensuring exceptional service delivery.
Key Responsibilities: Coordinate and schedule field service technicians for HVAC service calls and installations Dispatch technicians efficiently to maximize productivity and minimize downtime Answer inbound service calls and follow up on service requests Make outbound calls to schedule maintenance, service, and sales opportunities Maintain accurate and organized customer records in our CRM (ServiceTitan experience a plus) Provide timely updates to customers regarding technician ETA and job status Collaborate closely with team members in customer service, sales, and operations Support other office tasks as needed in a team-first environment Deliver
best-in-class customer service
every single day What We're Looking For 1+ years of customer service or dispatch experience
(HVAC or trades preferred) Strong communication and organizational skills Excellent problem-solving abilities and attention to detail Positive attitude and willingness to pitch in where needed Ability to thrive in a dynamic, fast-paced environment Experience using dispatch or CRM software (ServiceTitan strongly preferred) Commitment to professionalism and delivering a customer-first experience Willingness to work occasional overtime when needed Benefits and Perks:
Degree Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
Competitive Pay Benefits : We offer top-notch benefits!
Various medical, dental & vision plans, including 100% employer covered options for you and your family 401(k) match up to 3.5% 100% Company paid long & short-term disability and life insurance Flexible spending accounts for health and dependent care
Training and Career Growth : Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth. Paid Time Off : 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy Company Branded Shirts and Sweatshirts & free Gatorade in the summer
Degree Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.