Maxcess International
Primary Responsibility : This position is responsible for supporting the Maxcess information technology environment and providing world class support for users at multiple sites across the globe. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations. The position also assists with network and server systems administration.
Duties and Responsibilities: Desktop Management/Workstation Support
Manage desktops, workstation imaging, software deployment, configuration, inventory management, printer support
User Support
Provide support and resolve problems to end users' satisfaction. Monitor and respond quickly and effectively to request received through the IT ticketing system. Process/complete first in first out tickets based on priority/severity
Engineering Support
Special technical and licensing support to engineering on Solidworks, AutoCAD, and electrical controls software
Networks and Access
Assist in supporting and troubleshooting Networks and Internet Access, Remote Access, Switches, Security, Firewall, Internet circuits, and cloud / hosted services
Enterprise Backup Support
Restore files when required
Telephone Systems
Provide internal support for all telephones, and communication channels, plus mobile device management
Remote Operations
Support remote sites globally, including network access and hosting for all Maxcess facilities
Maintain IT Documents
Update/document internal procedures as required
On Call Operations
Participate in a 24/7 on call schedule, including evenings and weekends
Coordinate with outside vendors on special projects Candidate Requirements:
This is an on-site position located in Eureka, MO. Work from home is available as needed and with manager approval. BA/BS degree in Computer Information Systems or Networking; and/or 3 years of equivalent IT experience Microsoft Server Products: O365, Remote Desktop Services, Active Directory, Group Policy Microsoft Desktop Technologies: Windows 7/8/10/11, Office 2010-2019/O365 1-3 years of experience in direct user support of Desktop/Laptop/Mobile Device hardware and software Must have working knowledge of Security groups and File and Sharing permissions and networks and client-server applications. Minimum 1 year of experience supporting a helpdesk environment Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company (now or in the future). Ability to balance technical best practices with the realities of real-time enterprise I.T. operations and support Ability to follow instructions and pre-established guidelines to perform the functions of the job Ability to work in a multi forest and multi domain environment Must work within a ticketing system documenting all issues and resolutions Must work collaboratively as part of a team and independent projects, including a structured project management process Ability to anticipate, identify, quantify, and resolve problems in a timely and positive manner. Ability to communicate clearly and concisely, both verbally and in writing with wide range of users at all levels Ability to consistently meet deadlines, completing tasks as previously defined Must be flexible with work schedule; will be requested to work evenings or weekends according to the on-call schedule. Some travel will be required. Must be able to work on call, on a rotational basis, which includes calls globally While performing the duties of this Job, the employee is regularly required to talk or hear. Ability to stand, sit, and walk for extended periods of time. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Job Qualifications and Experience:
(Preferred)
VMWare Virtualization Cisco Meraki Cisco DUO Cisco Umbrella Cylance (Blackberry Protect) EDR ERP Support for Oracle EBS, Epicor Azure AD Office 365 Applications & Administration Active Directory, Group Policy DHCP, DNS Jira Bomgar Citrix IT Glue X2O Media Veeam Backup and replication applications Mitel and Cisco Call Manager SCCM Imaging Workstations and Application Deployment Work Environment:
Mix of shop floor and office environment. PPE are required, and company supplied and/or reimbursed. Local travel using personal vehicle is required (minimal).
#IND
#LI-ONSITE
Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.
Duties and Responsibilities: Desktop Management/Workstation Support
Manage desktops, workstation imaging, software deployment, configuration, inventory management, printer support
User Support
Provide support and resolve problems to end users' satisfaction. Monitor and respond quickly and effectively to request received through the IT ticketing system. Process/complete first in first out tickets based on priority/severity
Engineering Support
Special technical and licensing support to engineering on Solidworks, AutoCAD, and electrical controls software
Networks and Access
Assist in supporting and troubleshooting Networks and Internet Access, Remote Access, Switches, Security, Firewall, Internet circuits, and cloud / hosted services
Enterprise Backup Support
Restore files when required
Telephone Systems
Provide internal support for all telephones, and communication channels, plus mobile device management
Remote Operations
Support remote sites globally, including network access and hosting for all Maxcess facilities
Maintain IT Documents
Update/document internal procedures as required
On Call Operations
Participate in a 24/7 on call schedule, including evenings and weekends
Coordinate with outside vendors on special projects Candidate Requirements:
This is an on-site position located in Eureka, MO. Work from home is available as needed and with manager approval. BA/BS degree in Computer Information Systems or Networking; and/or 3 years of equivalent IT experience Microsoft Server Products: O365, Remote Desktop Services, Active Directory, Group Policy Microsoft Desktop Technologies: Windows 7/8/10/11, Office 2010-2019/O365 1-3 years of experience in direct user support of Desktop/Laptop/Mobile Device hardware and software Must have working knowledge of Security groups and File and Sharing permissions and networks and client-server applications. Minimum 1 year of experience supporting a helpdesk environment Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company (now or in the future). Ability to balance technical best practices with the realities of real-time enterprise I.T. operations and support Ability to follow instructions and pre-established guidelines to perform the functions of the job Ability to work in a multi forest and multi domain environment Must work within a ticketing system documenting all issues and resolutions Must work collaboratively as part of a team and independent projects, including a structured project management process Ability to anticipate, identify, quantify, and resolve problems in a timely and positive manner. Ability to communicate clearly and concisely, both verbally and in writing with wide range of users at all levels Ability to consistently meet deadlines, completing tasks as previously defined Must be flexible with work schedule; will be requested to work evenings or weekends according to the on-call schedule. Some travel will be required. Must be able to work on call, on a rotational basis, which includes calls globally While performing the duties of this Job, the employee is regularly required to talk or hear. Ability to stand, sit, and walk for extended periods of time. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Job Qualifications and Experience:
(Preferred)
VMWare Virtualization Cisco Meraki Cisco DUO Cisco Umbrella Cylance (Blackberry Protect) EDR ERP Support for Oracle EBS, Epicor Azure AD Office 365 Applications & Administration Active Directory, Group Policy DHCP, DNS Jira Bomgar Citrix IT Glue X2O Media Veeam Backup and replication applications Mitel and Cisco Call Manager SCCM Imaging Workstations and Application Deployment Work Environment:
Mix of shop floor and office environment. PPE are required, and company supplied and/or reimbursed. Local travel using personal vehicle is required (minimal).
#IND
#LI-ONSITE
Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.