Senior Business Analyst

Direct message the job poster from Providge Consulting

Job Title: Senior ServiceNow Business Analyst

Location: Washington, DC

Department: IT / Digital Transformation

Job Summary:

We are seeking a highly skilled Senior ServiceNow Business Analyst to join our team and lead the analysis, design, and optimization of ServiceNow solutions. This individual will serve as a key liaison between business stakeholders and technical teams, ensuring that business requirements are accurately captured, documented, and translated into effective ServiceNow configurations and enhancements.

Key Responsibilities:

• Serve as the primary point of contact for business stakeholders regarding ServiceNow functionality, capabilities, and enhancements.
• Gather, analyze, and document business requirements for ITSM, ITOM, HRSD, CSM, or other ServiceNow modules.
• Translate business needs into detailed functional specifications, user stories, and process flows.
• At least five years of experience performing the functions

associated with this labor category

• Experience with software development lifecycles (SDLCs),

including DevOps, Agile, Lean, Iterative, or Waterfall.

• Strong technical foundation and knowledge of the

ServiceNow platform

• Proficient analysis skill and capability to identify

downstream implications

• Exceptional communication skills
• The ability to develop and forge strong relationships and

build consensus among competing stakeholders

• Experience leading and facilitating business process review

efforts, including evaluating business processes, anticipating

requirements, and uncovering areas for improvement.

• Excellent planning, organizational, and time management

skills.

• Exceptional requirements elicitation and facilitation skills.
• Exceptional analytical and conceptual thinking skills.
• In-depth understanding of requirements traceability.
• Gather critical information from meetings with various

stakeholders and producing useful reports.

• Train end users and provide documentation for enhancements and new functionality.
• Stay current with new ServiceNow releases and features, and assess impact on current business processes.
• Represents project stakeholders throughout planning,

development, and release processes.

• Owns the relationship with project stakeholders to identify,

model, and document business, process, and data requirements.

• Works with Platform Support Team to develop release estimates.
• Supports Platform Support Team in understanding business and

test requirements.

• Translates technical complexities to project stakeholders, ensuring understanding of design decisions.

Required Qualifications:

• Bachelor’s degree in Information Technology, Business, or a related field.
• 5+ years of experience as a Business Analyst, including at least 3 years focused on ServiceNow.
• In-depth knowledge of one or more ServiceNow modules: ITSM, ITOM, HRSD, CSM, etc.
• Experience working in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in creating detailed documentation including BRDs, FRDs, process flows, and user stories.
• Ability to manage multiple priorities and meet deadlines.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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