SupportNinja
French/English/Spanish Technical Support Representative II
SupportNinja, Colorado Springs, Colorado, United States, 80509
Salary:
COP 4,145,000
Work Set Up:
Permanent Remote
Type of Contract:
Full Time
Equipment Provision:
Company Provided
The
French/English/Spanish Technical Support Representative II
is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of aFrench/English/Spanish Technical Support Representative II look like?
Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Provides feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times Adheres to company policies and procedures Meets or exceeds performance targets for related KPI's What are the required qualifications of aFrench/English/Spanish Technical Support Representative II?
Proficient in English, French & Spanish. Technical Support / Help desk experience required 2 years of experience in technical support or equivalent, preferably in a call center environment Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Basic understanding of API logic and integrations, including familiarity with existing API structures and how they connect across platforms Foundational knowledge of IP and browser troubleshooting, such as clearing cache, navigating browser settings, and resolving interface related issues Experience with troubleshooting SaaS platforms, including identifying user-level or configuration-related problems Working knowledge of data and reporting logic, with the ability to analyze and interpret datasets such as purchase orders, invoices, and inventory records If you are interested, you can access your instant interview here:
Pre-assessment for TSR in Spanish:
https://alpharun.com/i/iPvrjnHvuLJDrtt628YZY French assessment:
https://alpharun.com/i/brNnkaTA6Ftb2PPiIo4Za
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
COP 4,145,000
Work Set Up:
Permanent Remote
Type of Contract:
Full Time
Equipment Provision:
Company Provided
The
French/English/Spanish Technical Support Representative II
is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of aFrench/English/Spanish Technical Support Representative II look like?
Provides advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Provides feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times Adheres to company policies and procedures Meets or exceeds performance targets for related KPI's What are the required qualifications of aFrench/English/Spanish Technical Support Representative II?
Proficient in English, French & Spanish. Technical Support / Help desk experience required 2 years of experience in technical support or equivalent, preferably in a call center environment Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Proficiency in using computer applications and software Experience using a CRM preferred Basic understanding of API logic and integrations, including familiarity with existing API structures and how they connect across platforms Foundational knowledge of IP and browser troubleshooting, such as clearing cache, navigating browser settings, and resolving interface related issues Experience with troubleshooting SaaS platforms, including identifying user-level or configuration-related problems Working knowledge of data and reporting logic, with the ability to analyze and interpret datasets such as purchase orders, invoices, and inventory records If you are interested, you can access your instant interview here:
Pre-assessment for TSR in Spanish:
https://alpharun.com/i/iPvrjnHvuLJDrtt628YZY French assessment:
https://alpharun.com/i/brNnkaTA6Ftb2PPiIo4Za
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.