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Position:
Membership Services Representative
Working Relations:
Reports to Membership Services Manager
Status
Full-Time (Exempt)
Position Summary:
The Membership Services Representative will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.
Primary Duties: Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information. Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals. Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information. Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes. Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs. Resolve event day ticketing and seating issues in collaboration with gameday operations staff. Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces. Plan and execute retention-focused events and experiences that add value to the PSL Owner experience. Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees. Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences. Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience. Additional Responsibilities:
Committed to the support of Department goals and objectives in all areas Represent the organization at various organizational networking and/or events in a professional manner Involvement in game day activities, promotions, and sales events Facilitate special projects as assigned Compensation:
Salary + Commission Required Qualifications:
Bachelor's degree required Minimum of 1 season of sales/services experience in the sports or hospitality industry Demonstrated ability in the areas of relationship building, communication, time management, and organization Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred Knowledge of accounts payable and billing Must be able to work flexible hours, including evenings, weekends and holidays, as necessary
This job responsibility description is a broad overview of the position. This does not limit expected contribution to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Position:
Membership Services Representative
Working Relations:
Reports to Membership Services Manager
Status
Full-Time (Exempt)
Position Summary:
The Membership Services Representative will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.
Primary Duties: Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information. Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals. Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information. Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes. Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs. Resolve event day ticketing and seating issues in collaboration with gameday operations staff. Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces. Plan and execute retention-focused events and experiences that add value to the PSL Owner experience. Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees. Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences. Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience. Additional Responsibilities:
Committed to the support of Department goals and objectives in all areas Represent the organization at various organizational networking and/or events in a professional manner Involvement in game day activities, promotions, and sales events Facilitate special projects as assigned Compensation:
Salary + Commission Required Qualifications:
Bachelor's degree required Minimum of 1 season of sales/services experience in the sports or hospitality industry Demonstrated ability in the areas of relationship building, communication, time management, and organization Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred Knowledge of accounts payable and billing Must be able to work flexible hours, including evenings, weekends and holidays, as necessary
This job responsibility description is a broad overview of the position. This does not limit expected contribution to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.