Global Technical Talent
Call Center Technical Solutions Consultant
Global Technical Talent, Oxnard, California, United States, 93033
Primary Job Title:
Call Center Technical Solutions Consultant
Alternate/Related Job Titles: Contact Center Integration Specialist CRM Solutions Engineer CCaaS Platform Consultant Location:
Oxnard, CA
Onsite Flexibility:
Remote
Contract Details: Position Type:
Direct Placement Pay Rate:
$100,000 - $125,000/year
Job Summary: GTT is hiring a Call Center Technical Solutions Consultant for a client specializing in integrated contact center solutions. This client's platform enhances workflow efficiency and customer experience by embedding CRM data directly into telephony and agent desktop environments. The consultant will play a key role in building custom integrations, launching new use cases, and supporting advanced interoperability between CRMs and CCaaS platforms using the Experience Cloud framework.
Key Responsibilities:
Design, build, and refine custom integrations between the Experience Cloud platform and third-party systems, including CRM and telephony solutions Collaborate with Sales teams to define solution architectures and technical specifications Validate platform compatibility and integration with partner and vendor systems Participate in new feature design and functional testing in collaboration with Product and Development teams Test, troubleshoot, and validate customized solutions in controlled lab environments Produce clear technical documentation, best practices, and internal knowledge resources Support knowledge transfer and internal enablement for new feature rollouts Required Experience:
Strong background in JavaScript development Experience working with CRM APIs (e.g., Oracle, Salesforce, Zendesk) Familiarity with CCaaS platforms and APIs such as Twilio Flex, Five9, NICE InContact, Avaya, Cisco Proven ability to analyze and troubleshoot technical interoperability issues Experience working cross-functionally with Engineering, Sales, Product, and Delivery teams Nice-to-Have Experience:
Experience designing customer support workflows Familiarity with Experience Cloud or similar integration environments Required Skills:
JavaScript Programming CRM API Integration Technical Solution Design Preferred Skills:
CCaaS Platform Knowledge (e.g., Twilio, Five9) System Troubleshooting & Testing Technical Documentation Writing Cross-Functional Communication Additional Skills:
Knowledge Transfer Support Lab-based Solution Validation Partner Integration Testing Custom Use Case Development
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24434: #LI-GTT #gttjobs #LI-Remote
Call Center Technical Solutions Consultant
Alternate/Related Job Titles: Contact Center Integration Specialist CRM Solutions Engineer CCaaS Platform Consultant Location:
Oxnard, CA
Onsite Flexibility:
Remote
Contract Details: Position Type:
Direct Placement Pay Rate:
$100,000 - $125,000/year
Job Summary: GTT is hiring a Call Center Technical Solutions Consultant for a client specializing in integrated contact center solutions. This client's platform enhances workflow efficiency and customer experience by embedding CRM data directly into telephony and agent desktop environments. The consultant will play a key role in building custom integrations, launching new use cases, and supporting advanced interoperability between CRMs and CCaaS platforms using the Experience Cloud framework.
Key Responsibilities:
Design, build, and refine custom integrations between the Experience Cloud platform and third-party systems, including CRM and telephony solutions Collaborate with Sales teams to define solution architectures and technical specifications Validate platform compatibility and integration with partner and vendor systems Participate in new feature design and functional testing in collaboration with Product and Development teams Test, troubleshoot, and validate customized solutions in controlled lab environments Produce clear technical documentation, best practices, and internal knowledge resources Support knowledge transfer and internal enablement for new feature rollouts Required Experience:
Strong background in JavaScript development Experience working with CRM APIs (e.g., Oracle, Salesforce, Zendesk) Familiarity with CCaaS platforms and APIs such as Twilio Flex, Five9, NICE InContact, Avaya, Cisco Proven ability to analyze and troubleshoot technical interoperability issues Experience working cross-functionally with Engineering, Sales, Product, and Delivery teams Nice-to-Have Experience:
Experience designing customer support workflows Familiarity with Experience Cloud or similar integration environments Required Skills:
JavaScript Programming CRM API Integration Technical Solution Design Preferred Skills:
CCaaS Platform Knowledge (e.g., Twilio, Five9) System Troubleshooting & Testing Technical Documentation Writing Cross-Functional Communication Additional Skills:
Knowledge Transfer Support Lab-based Solution Validation Partner Integration Testing Custom Use Case Development
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24434: #LI-GTT #gttjobs #LI-Remote