Sandbox
Operations Support Manager
UZURV is a growing technology company based in Richmond, VA. The company operates in 16 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation. UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance get where they need to go. We are seeking a mission-driven Operations Support Manager with deep experience in customer support operations, complaint resolution, and team leadership. As the Operations Support Manager, you'll report to the Senior Manager of Operations and lead our growing Support team - including Rider Support (Customer Care), Driver Support, and Client Support. You'll serve as a key escalation point for complex issues, guide team performance and growth, and implement scalable systems that help our support operations run smoothly. This is a dynamic role where no two days are the same - and the work you do will directly impact people's lives across the country. The Operations Support Manager will be responsible for: Support Oversight & Quality Assurance Team Leadership & Development Reasons we are excited about you... Experience & Education Skills & Competencies Technical Proficiency Process Improvement Location & Availability Reasons it pays to work for UZURV (in addition to the pay itself)... UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market. In addition to providing our employees with a safe and collaborative environment UZURV also offers: 401K matching Healthcare benefits package Generous PTO and paid holidays Collaborative team-based work environment Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!
UZURV is a growing technology company based in Richmond, VA. The company operates in 16 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation. UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance get where they need to go. We are seeking a mission-driven Operations Support Manager with deep experience in customer support operations, complaint resolution, and team leadership. As the Operations Support Manager, you'll report to the Senior Manager of Operations and lead our growing Support team - including Rider Support (Customer Care), Driver Support, and Client Support. You'll serve as a key escalation point for complex issues, guide team performance and growth, and implement scalable systems that help our support operations run smoothly. This is a dynamic role where no two days are the same - and the work you do will directly impact people's lives across the country. The Operations Support Manager will be responsible for: Support Oversight & Quality Assurance Team Leadership & Development Reasons we are excited about you... Experience & Education Skills & Competencies Technical Proficiency Process Improvement Location & Availability Reasons it pays to work for UZURV (in addition to the pay itself)... UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market. In addition to providing our employees with a safe and collaborative environment UZURV also offers: 401K matching Healthcare benefits package Generous PTO and paid holidays Collaborative team-based work environment Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!