Arvig
Customer Service Professional (Monticello)
Arvig, Monticello, Minnesota, United States, 55362
Customer Service Professional (Monticello)
Job Category: Customer Experience (NS) Requisition Number: CUSTO002355 Full-Time Monticello, MN, USA Description
Customer Service Professional $ 19.47/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a
Customer Service Professional , you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care. Be a Product Pro:
Learn the ins and outs of Arvig's awesome products and services Solve Problems:
Help customers find solutions, educate them on self-service tools, and make sure they leave every interaction happy Stay Connected:
Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills Own the Process:
Navigate billing systems, process transactions, and complete service orders like a boss Build Relationships:
Collaborate across teams and make sure every customer feels confident and valued What You'll Bring Commitment to Safety:
A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers A tech-savvy problem solver who's passionate about helping others Stellar communications skills and the ability to explain things in a clear, friendly way Attention to detail Resiliency, dependability, and a commitment to continuous learning High school diploma or GED required; an associate's degree is a plus! Your Schedule Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm. Your Location In-person:
This position can be located in a variety of our locations including Detroit Lakes, Pelican Rapids, Melrose, Parkers Prairie, or Monticello, MN. Experience the Benefits of a Career with Arvig Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of.
Join us and enjoy benefits designed with you in mind! Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets
Job Category: Customer Experience (NS) Requisition Number: CUSTO002355 Full-Time Monticello, MN, USA Description
Customer Service Professional $ 19.47/hr. Arvig: Committed to Service, Dedicated to You Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond. Our success is driven by a team of nearly 900 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety. At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity. Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference What You'll Do As a
Customer Service Professional , you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care. Be a Product Pro:
Learn the ins and outs of Arvig's awesome products and services Solve Problems:
Help customers find solutions, educate them on self-service tools, and make sure they leave every interaction happy Stay Connected:
Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills Own the Process:
Navigate billing systems, process transactions, and complete service orders like a boss Build Relationships:
Collaborate across teams and make sure every customer feels confident and valued What You'll Bring Commitment to Safety:
A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers A tech-savvy problem solver who's passionate about helping others Stellar communications skills and the ability to explain things in a clear, friendly way Attention to detail Resiliency, dependability, and a commitment to continuous learning High school diploma or GED required; an associate's degree is a plus! Your Schedule Monday - Friday, 9:30 a.m. 6:00 p.m., and occasional Saturdays from 9:00 am to 1:00 pm. Your Location In-person:
This position can be located in a variety of our locations including Detroit Lakes, Pelican Rapids, Melrose, Parkers Prairie, or Monticello, MN. Experience the Benefits of a Career with Arvig Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for pay increases based on your performance and contributions Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of.
Join us and enjoy benefits designed with you in mind! Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability. EOE/Disabilities/Vets