Heluna Health
Case Manager (CCACS Brookside)
The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration. Under the supervision of the CCYCS Program Manager, the individual in this position will establish and maintain a caseload of up to 15 youth, ages 18-24. The Case Manager will provide assessments, brief goal-oriented counseling, advocacy, and support to homeless youth staying at an emergency youth shelter located in West Contra Costa County. The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Under the supervision of the Supportive Housing Manager, the individual in this position will provide assessments, case management services, brief goal-oriented counseling, advocacy, and housing retention services to individuals living independently. The Case Manager will be responsible for outreaching to local landlords and other housing providers in order to establish lasting working relationships to expand the housing stock available for consumers in Homeless Programs. Salary: $24.00 - $28.35 Hourly Essential Functions: Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT. Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry. Identify, support, and closely coordinate client's access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed. Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided. Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS). Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service. Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients' goals on an ongoing basis. Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed Regularly report and coordinate client progress during multi-disciplinary team case conference. Attend all required meetings, trainings, and case conferences. Submit reports to the Program Manager as required. Other duties as assigned. Program Specific: Demonstrate knowledge of the community and the condition of homeless, street, and runaway youth. Experience with transition age youth with complex presentations, including complex trauma. Must have a strength-based approach, positive attitude, and compassion for working with homeless youth. Provide and document aftercare follow ups with youth after exiting the program, including 30, 60, 90 day follow up phone calls as well as general aftercare support to high needs clients to support reintegration into the community Support Shelter Specialists with providing general milieu management when necessary Job Qualifications: Possesses effective communication skills and the ability to work independently and cooperatively. Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues. Have a good knowledge of community and support service resources for special needs populations. Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models. Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills Ability to work in fast-paced and high-stress environments A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth. Ability to work with diverse populations. Ability to communicate clearly, both in verbal and written forms. Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required. Ability to be supportive and provide guidance in a non-judgmental manner. A valid California driver's license, proof of insurance, clean DMV record, and reliable transportation will be needed to carry out job-related essential functions as travel between various locations is a requirement. Required to participate in the DMV Pull Notice Program and be 21 years of age or older. Education/Experience: Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field. BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred. Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED. Desired Qualifications: Bilingual, bicultural in Spanish. Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Physical Demands: Stand Frequently Walk Occasionally Sit Frequently Handling / Fingering Frequently Reach Outward Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally Lift / Carry Occasionally - Up to 50 lbs Push/Pull Occasionally - Up to 50 lbs See Constantly Taste/ Smell Not Applicable Work Environment: Various environments depending on job necessities can include, but not limited to; General Office Setting, Homeless Shelter, Field work within Contra Costa County EEOC Statement: It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration. Under the supervision of the CCYCS Program Manager, the individual in this position will establish and maintain a caseload of up to 15 youth, ages 18-24. The Case Manager will provide assessments, brief goal-oriented counseling, advocacy, and support to homeless youth staying at an emergency youth shelter located in West Contra Costa County. The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Under the supervision of the Supportive Housing Manager, the individual in this position will provide assessments, case management services, brief goal-oriented counseling, advocacy, and housing retention services to individuals living independently. The Case Manager will be responsible for outreaching to local landlords and other housing providers in order to establish lasting working relationships to expand the housing stock available for consumers in Homeless Programs. Salary: $24.00 - $28.35 Hourly Essential Functions: Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT. Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry. Identify, support, and closely coordinate client's access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed. Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided. Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS). Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service. Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients' goals on an ongoing basis. Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed Regularly report and coordinate client progress during multi-disciplinary team case conference. Attend all required meetings, trainings, and case conferences. Submit reports to the Program Manager as required. Other duties as assigned. Program Specific: Demonstrate knowledge of the community and the condition of homeless, street, and runaway youth. Experience with transition age youth with complex presentations, including complex trauma. Must have a strength-based approach, positive attitude, and compassion for working with homeless youth. Provide and document aftercare follow ups with youth after exiting the program, including 30, 60, 90 day follow up phone calls as well as general aftercare support to high needs clients to support reintegration into the community Support Shelter Specialists with providing general milieu management when necessary Job Qualifications: Possesses effective communication skills and the ability to work independently and cooperatively. Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues. Have a good knowledge of community and support service resources for special needs populations. Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models. Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills Ability to work in fast-paced and high-stress environments A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth. Ability to work with diverse populations. Ability to communicate clearly, both in verbal and written forms. Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required. Ability to be supportive and provide guidance in a non-judgmental manner. A valid California driver's license, proof of insurance, clean DMV record, and reliable transportation will be needed to carry out job-related essential functions as travel between various locations is a requirement. Required to participate in the DMV Pull Notice Program and be 21 years of age or older. Education/Experience: Education: AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field. BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred. Experience: One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND HS Diploma/GED. Desired Qualifications: Bilingual, bicultural in Spanish. Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Physical Demands: Stand Frequently Walk Occasionally Sit Frequently Handling / Fingering Frequently Reach Outward Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally Lift / Carry Occasionally - Up to 50 lbs Push/Pull Occasionally - Up to 50 lbs See Constantly Taste/ Smell Not Applicable Work Environment: Various environments depending on job necessities can include, but not limited to; General Office Setting, Homeless Shelter, Field work within Contra Costa County EEOC Statement: It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.