ID.me
Staff Product Manager - PlatformMcLean, Virginia
ID.me, Mc Lean, Virginia, United States, 22101
Staff Product Manager - User Operations
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/. Role Overview
ID.me has championed a goal to make digital equity an integral component of our software, culture, and partnerships through our initiative, "No Identity Left Behind." Approximately 45 million Americans either do not have credit history or have a limited presence in records. ID.me offers alternative pathways for historically underserved communities to prove their identity. The Staff Product Manager - User Operations will play an instrumental role in shaping the product suite our Member Operations and Fraud teams utilize to further this goal of increasing Digital Equity and increasing access to digital services. We are looking for a seasoned Staff Product Manager with experience building products for internal operations teams and a proven ability to drive measurable impact. Responsibilities
Define the strategy and roadmap for our Internal Tools platform Act as the voice of the member and member operations agents in Product UX, gathering direct feedback from members and internal employees on the evolution of the platform Collaborate with cross-functional teams to refine requirements and establish success metrics Work with engineering to build the next iterations of the product Collaborate with data science and product ops to continue driving improvements in success metrics Basic Qualifications
6+ years in Product Management, with experience in building consumer facing platform products 3+ years in Product Management building products that serve operations teams Bachelor's Degree in Computer Science or related field Preferred Qualifications Experience shipping products that delight users and drive measurable impact Experience managing stakeholders, including setting expectations and navigating trade-offs Strong quantitative skills and experience defining and evaluating against success metrics Strong communications skills with the ability to communicate with brevity and precision. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $175,000 - $234,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/. Role Overview
ID.me has championed a goal to make digital equity an integral component of our software, culture, and partnerships through our initiative, "No Identity Left Behind." Approximately 45 million Americans either do not have credit history or have a limited presence in records. ID.me offers alternative pathways for historically underserved communities to prove their identity. The Staff Product Manager - User Operations will play an instrumental role in shaping the product suite our Member Operations and Fraud teams utilize to further this goal of increasing Digital Equity and increasing access to digital services. We are looking for a seasoned Staff Product Manager with experience building products for internal operations teams and a proven ability to drive measurable impact. Responsibilities
Define the strategy and roadmap for our Internal Tools platform Act as the voice of the member and member operations agents in Product UX, gathering direct feedback from members and internal employees on the evolution of the platform Collaborate with cross-functional teams to refine requirements and establish success metrics Work with engineering to build the next iterations of the product Collaborate with data science and product ops to continue driving improvements in success metrics Basic Qualifications
6+ years in Product Management, with experience in building consumer facing platform products 3+ years in Product Management building products that serve operations teams Bachelor's Degree in Computer Science or related field Preferred Qualifications Experience shipping products that delight users and drive measurable impact Experience managing stakeholders, including setting expectations and navigating trade-offs Strong quantitative skills and experience defining and evaluating against success metrics Strong communications skills with the ability to communicate with brevity and precision. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. The above represents the anticipated total rewards package for this job requisition. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $175,000 - $234,000 USD ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. ID.me participates in E-Verify.