Ion Bank
Deposit Operations 2
Job Category: Operations Requisition Number: DEPOS001676 Posted: July 16, 2025 Full-Time Hourly Range: $19.11 USD to $25.80 USD Location: Naugatuck, CT 06770, USA Job Details
Job Type: Hourly, Full Time 40 hours Schedule: Hybrid: 3 days onsite, 2 days Remote Monday
Friday 8:30am
5:00pm Who We Are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who We Are Seeking For This Role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go "above and beyond" whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people. As the Deposit Operations 2 you are responsible for: To be proficient in performing the quality controls, processing and settlement of various Operational functions. Minimize risk while maintaining quality customer relations by managing the workflow of multiple areas within Deposit Operations including core deposit products (demand deposit accounts (DDA) and all savings types), customer information files (CIF), online banking/bill pay, debit card & Interactive Teller Machines (ITM), Automated Clearing House (ACH), fraud monitoring, legal service and wire transfers. Responsibilities: Ensure company service standards are continually achieved in area of responsibility. Adhere to established functional service level agreements (SLA's) Address customer inquiries and research requests promptly, accurately and professionally. Specific day to day functions may vary based on staffing and departmental needs. Online Banking: Verify forms for file maintenance Monitor iBanking secure forms que daily, process requests Onboard and maintain business online banking customers Maintain consumer online banking customers Smart folder indexing and processing DDA: Process and monitor Check Adjustments Official Check stop payment processing Efficiently maintain overdraft program Monitor DDA Inclearing Exceptions Timely monitoring/correspond to overdrawn checking accounts Accurate and timely Transworld, ChexSystems and database maintenance DDA related account maintenance Review and decision Mobile deposit and Remote Deposit Capture (RDC) alerts Review daily Reg E Opt-in/Opt-out report Review overdraft privilege and overdraft protection forms Monitor Reg O daily report Daily IOLTA overdraft and closed account monitoring Monthly IOLTA reporting and remittance Quarterly IORETA Reporting and remittance Monthly DDA Charge-Off Reporting Monitor daily for early high dollar returns (EARNS) Clear Mobile, RDC and Positive Pay cash boxes Process returned deposited items Monitor Check Holds Monitor dormant account activity Perform CAA setup/maintenance on commercial accounts Daily cashbox balancing Process of delinking closed accounts ACH: Monitor ACH Load Errors/Inclearing Exceptions/Rejects/Returns/Balancing Manage Pre-Authorized transfer activity Manage ACH origination activities Process government reclamations ACH dispute handling Daily cashbox balancing Review and approve Bank to Bank ACH external transfers ACH related account maintenance CIF: Review account supporting documentation for new or amended accounts (i.e. signature cards, resolutions, etc.) Provide branch support for legal document review Review and process Red Flag notifications Review and process Change of Address requests Scan and index supporting documents for remote retrieval and record retention Process excessive activity review for Money Market accounts Process Federal and State withholding payments Perform properly requested maintenance on customer profiles and deposit accounts HSA/IRA/Savings: Perform account maintenance as necessary Respond promptly to telephone/written inquiries concerning IRA/HSA/Savings accounts and provide other account information as necessary. Complete retirement transactions, new accounts, renewals, and transfers as needed, ensuring documentation is complete and accurate. Maintain retirement/health savings account files, ensuring completeness and accuracy of information Process customer information changes (i.e. change of address, name changes, etc.) Scan, index and review supporting documents for remote retrieval and record retention Manage products and rates for the bank in core system Manage DDM and CDMX programs Wire Transfers: Process customer and bank wire transfers in an accurate and timely manner ITM/ATM/EFT: Communicate in a professional manner with customers (orally and in writing) Review and identify fraud trends and address accordingly Process and maintain ATM - Regulation E and MasterCard customer dispute claims Provide supporting documentation for charge-off activity related to card disputes/cases Process ATM/Debit Card applications and Card Maintenance Address internal and external customer inquiries and research requests promptly, accurately and professionally Perform ATM Network and Switch daily reconciliation Maintain customer cards for travel notifications and temporary limit increases Identify patterns of fraudulent card activity and report such to MasterCard and the Security Department for industry awareness Education and Qualifications: High school diploma required. Two to five years banking experience preferred or some comparable combination of education and experience. Experience with COCC Insight Core System Preferred. Benefits: Health Insurance (Medical, Dental Vision) 401k and Employer Match Life Insurance Disability HSA FSA Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days 12 Paid Holidays Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.
Job Category: Operations Requisition Number: DEPOS001676 Posted: July 16, 2025 Full-Time Hourly Range: $19.11 USD to $25.80 USD Location: Naugatuck, CT 06770, USA Job Details
Job Type: Hourly, Full Time 40 hours Schedule: Hybrid: 3 days onsite, 2 days Remote Monday
Friday 8:30am
5:00pm Who We Are: At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion's continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community! Who We Are Seeking For This Role: The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion's service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go "above and beyond" whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people. As the Deposit Operations 2 you are responsible for: To be proficient in performing the quality controls, processing and settlement of various Operational functions. Minimize risk while maintaining quality customer relations by managing the workflow of multiple areas within Deposit Operations including core deposit products (demand deposit accounts (DDA) and all savings types), customer information files (CIF), online banking/bill pay, debit card & Interactive Teller Machines (ITM), Automated Clearing House (ACH), fraud monitoring, legal service and wire transfers. Responsibilities: Ensure company service standards are continually achieved in area of responsibility. Adhere to established functional service level agreements (SLA's) Address customer inquiries and research requests promptly, accurately and professionally. Specific day to day functions may vary based on staffing and departmental needs. Online Banking: Verify forms for file maintenance Monitor iBanking secure forms que daily, process requests Onboard and maintain business online banking customers Maintain consumer online banking customers Smart folder indexing and processing DDA: Process and monitor Check Adjustments Official Check stop payment processing Efficiently maintain overdraft program Monitor DDA Inclearing Exceptions Timely monitoring/correspond to overdrawn checking accounts Accurate and timely Transworld, ChexSystems and database maintenance DDA related account maintenance Review and decision Mobile deposit and Remote Deposit Capture (RDC) alerts Review daily Reg E Opt-in/Opt-out report Review overdraft privilege and overdraft protection forms Monitor Reg O daily report Daily IOLTA overdraft and closed account monitoring Monthly IOLTA reporting and remittance Quarterly IORETA Reporting and remittance Monthly DDA Charge-Off Reporting Monitor daily for early high dollar returns (EARNS) Clear Mobile, RDC and Positive Pay cash boxes Process returned deposited items Monitor Check Holds Monitor dormant account activity Perform CAA setup/maintenance on commercial accounts Daily cashbox balancing Process of delinking closed accounts ACH: Monitor ACH Load Errors/Inclearing Exceptions/Rejects/Returns/Balancing Manage Pre-Authorized transfer activity Manage ACH origination activities Process government reclamations ACH dispute handling Daily cashbox balancing Review and approve Bank to Bank ACH external transfers ACH related account maintenance CIF: Review account supporting documentation for new or amended accounts (i.e. signature cards, resolutions, etc.) Provide branch support for legal document review Review and process Red Flag notifications Review and process Change of Address requests Scan and index supporting documents for remote retrieval and record retention Process excessive activity review for Money Market accounts Process Federal and State withholding payments Perform properly requested maintenance on customer profiles and deposit accounts HSA/IRA/Savings: Perform account maintenance as necessary Respond promptly to telephone/written inquiries concerning IRA/HSA/Savings accounts and provide other account information as necessary. Complete retirement transactions, new accounts, renewals, and transfers as needed, ensuring documentation is complete and accurate. Maintain retirement/health savings account files, ensuring completeness and accuracy of information Process customer information changes (i.e. change of address, name changes, etc.) Scan, index and review supporting documents for remote retrieval and record retention Manage products and rates for the bank in core system Manage DDM and CDMX programs Wire Transfers: Process customer and bank wire transfers in an accurate and timely manner ITM/ATM/EFT: Communicate in a professional manner with customers (orally and in writing) Review and identify fraud trends and address accordingly Process and maintain ATM - Regulation E and MasterCard customer dispute claims Provide supporting documentation for charge-off activity related to card disputes/cases Process ATM/Debit Card applications and Card Maintenance Address internal and external customer inquiries and research requests promptly, accurately and professionally Perform ATM Network and Switch daily reconciliation Maintain customer cards for travel notifications and temporary limit increases Identify patterns of fraudulent card activity and report such to MasterCard and the Security Department for industry awareness Education and Qualifications: High school diploma required. Two to five years banking experience preferred or some comparable combination of education and experience. Experience with COCC Insight Core System Preferred. Benefits: Health Insurance (Medical, Dental Vision) 401k and Employer Match Life Insurance Disability HSA FSA Educational Assistance Wellness Programs Employee Assistance Program 15 Paid Time Off Days 12 Paid Holidays Job Shadowing Volunteer Opportunities Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.