Encore Fire Protection
Encore Fire Protection Service Coordinator
Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the success of our company is driven by our diverse and talented team of employees. As part of Encore's mission to be the best fire protection company, we have recently joined forces with East Coast Fire & Ventilation based out of West Wareham, Massachusetts. This partnership not only allows us to expand our footprint and find top talent in the Long Island area, it also allows us to work with industry leaders who strive for the same level of excellence as we do. Someone that will excel in this role will have 2-3 years of office experience and has an undeniable desire for growth. Service Coordinators have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual's motivation to progress. What you'll be doing: Manage the service delivery schedule for a defined geographic region with up to 10 technicians Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience Use and promote excellent customer service soft skills What you'll need to do it: College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills Exceptional interpersonal and persuasion skills Professional, customer-focused approach to completing assignments and representing Encore Knowledge of Massachusetts geography is a definite plus but not required Benefits: Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role Purpose and results driven work environment (work smarter not harder) We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set! Speaking of attire, we offer all employees Encore gear when they join the team Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed Access to leading edge web-based productivity tools Participation in Fidelity 401(K) that includes employer match Medical, Dental, and Vision benefits through Blue Cross Company-paid life insurance policy of $50,000 Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Do you face problems head on and thrive on tackling challenges? Are you naturally competitive and internally motivated to be the best in your field? If the answer is yes, then there may be a position for you at Encore Fire Protection. At Encore, we believe that the success of our company is driven by our diverse and talented team of employees. As part of Encore's mission to be the best fire protection company, we have recently joined forces with East Coast Fire & Ventilation based out of West Wareham, Massachusetts. This partnership not only allows us to expand our footprint and find top talent in the Long Island area, it also allows us to work with industry leaders who strive for the same level of excellence as we do. Someone that will excel in this role will have 2-3 years of office experience and has an undeniable desire for growth. Service Coordinators have a very defined track for advancement that can lead to a financially rewarding career in Project Management, Operations Management, Analyst, or Sales. The timeline for advancement is based on the individual's motivation to progress. What you'll be doing: Manage the service delivery schedule for a defined geographic region with up to 10 technicians Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience Use and promote excellent customer service soft skills What you'll need to do it: College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills Exceptional interpersonal and persuasion skills Professional, customer-focused approach to completing assignments and representing Encore Knowledge of Massachusetts geography is a definite plus but not required Benefits: Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role Purpose and results driven work environment (work smarter not harder) We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set! Speaking of attire, we offer all employees Encore gear when they join the team Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed Access to leading edge web-based productivity tools Participation in Fidelity 401(K) that includes employer match Medical, Dental, and Vision benefits through Blue Cross Company-paid life insurance policy of $50,000 Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.