KeyCorp
Trust Team Manager
The Trust Team Manager manages a group of trust professionals focused on professional quality administration with emphasis on high technical competence and client service to ensure that needs of High Net Worth clients and beneficiaries are met. Confidentiality and privacy of client information is paramount. The role will have leadership responsibility for a team of Officers, Analysts and/or Associates/Assistants. Fulfills fiduciary responsibilities of KeyBank by providing expert administration and counsel to High Net Worth clients and beneficiaries. Actively manages trust relationships, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Essential Job Functions: Leadership Serves as on-site business lead for urgent matters in cases where functional management is remote Supports business objectives through active advocacy and behavioral adoption Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment Manages and promotes consistent integration of critical fiduciary processes and systems into the team to maximize resource utilization, efficiency and return on investment. Coordinates, promotes and enhances working relationships with Portfolio Management, Legal, Relationship Managers and Operations for effective delivery of client services within the team. Fiduciary Expertise Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation Advises partners on internal fiduciary issues Trust Administration Guides and influences the administration of fiduciary accounts Analyzes and interprets legal instruments to determine duties and responsibilities of bank Collaborates with Fiduciary Management to prevent and resolve fiduciary issues. Applies sound fiduciary judgment to trust matters Provides guidance to staff on complex issues Client Management Provides guidance to other members of the client service team that is proactive and relevant Anticipates and advises clients on evolving financial goals and objectives Compliance Exerts managerial control to ensure compliance with all internal policies and procedures, as well as regulatory and legal requirements on individual book of business and assigned team. Assumes responsibility for the timely resolution of Compliance-related issues on team-assigned fiduciary accounts. Assumes accountability for all delegated work on assigned accounts Reputation Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries Fosters close business relationships to develop client loyalty and new business opportunities Creates and executes on opportunities to showcase as subject-matter-expert presenter Enhances Key's reputation with high net worth individuals and their influencers Develops and maintains knowledge of Key's investment process and results Participates in KeyCorp's commitment to community Sales Participates in the closing of new business as needed. Coaches team members to a level of outstanding to support the relationship team on the referral of new business. Pro-actively communicates with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries, fostering business relationships to develop new business referrals and to enhance Key Private Bank's image. Human Capital Leadership Acquires and builds bench strength, including the development of strategic sourcing strategies, appropriate employee development and business training. Creates a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction in order to develop and retain a highly trained and motivated staff. Builds an effective, cohesive team based upon integrity and application of Key Values. Establishes and tracks performance objectives for team members; manages and evaluates staff performance to established objectives and differentiates performance. Oversees administrative requirements for the team. Required Qualifications: A minimum of 10 years of trust administration and fiduciary advisory services or its equivalent Undergraduate degree in business related field or equivalent experience Advanced degree or Certified Trust and Financial Advisor preferred Ability to advance business success of his/her sales and client servicing team through personal contribution Completion of Cannon Trust Schools I, II and III or equivalent knowledge from other industry training or equivalent experience preferred Preferred Qualifications: Professional Designation preferred
JD, CPA, LLM, CTFA, CFP, CWS or advanced degree as appropriate Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills. Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people. Ability to interact effectively and collaboratively in a team environment. Ability to work, make decisions and manage client relationships independently while managing competing priorities. Ability to multi-task, quickly change direction and have an independent work ethic. Ability to exercise discretion due to accessing and handling highly sensitive information. Demonstrated attention to detail. Ability to learn and use proprietary software, databases and systems. Proficient in all Microsoft Office Applications Competencies/Skills: Developing Direct Reports
- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Building Effective Teams
- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines successes in terms of the whole team; creates a feeling of belonging in the team. Motivating Others
- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; make each individual feel his/her work is important; is someone people like working for and with. Business Acumen
- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Customer Focus
Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Peer Relationships
- Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Drives for Results
- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Creativity
- Ability to develop new and unique ideas and tends to be seen as original and value-added in brainstorming settings. Functional /
The Trust Team Manager manages a group of trust professionals focused on professional quality administration with emphasis on high technical competence and client service to ensure that needs of High Net Worth clients and beneficiaries are met. Confidentiality and privacy of client information is paramount. The role will have leadership responsibility for a team of Officers, Analysts and/or Associates/Assistants. Fulfills fiduciary responsibilities of KeyBank by providing expert administration and counsel to High Net Worth clients and beneficiaries. Actively manages trust relationships, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base. Essential Job Functions: Leadership Serves as on-site business lead for urgent matters in cases where functional management is remote Supports business objectives through active advocacy and behavioral adoption Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment Manages and promotes consistent integration of critical fiduciary processes and systems into the team to maximize resource utilization, efficiency and return on investment. Coordinates, promotes and enhances working relationships with Portfolio Management, Legal, Relationship Managers and Operations for effective delivery of client services within the team. Fiduciary Expertise Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs Fulfills Key's fiduciary responsibilities, ensuring retention of business and reputation Advises partners on internal fiduciary issues Trust Administration Guides and influences the administration of fiduciary accounts Analyzes and interprets legal instruments to determine duties and responsibilities of bank Collaborates with Fiduciary Management to prevent and resolve fiduciary issues. Applies sound fiduciary judgment to trust matters Provides guidance to staff on complex issues Client Management Provides guidance to other members of the client service team that is proactive and relevant Anticipates and advises clients on evolving financial goals and objectives Compliance Exerts managerial control to ensure compliance with all internal policies and procedures, as well as regulatory and legal requirements on individual book of business and assigned team. Assumes responsibility for the timely resolution of Compliance-related issues on team-assigned fiduciary accounts. Assumes accountability for all delegated work on assigned accounts Reputation Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries Fosters close business relationships to develop client loyalty and new business opportunities Creates and executes on opportunities to showcase as subject-matter-expert presenter Enhances Key's reputation with high net worth individuals and their influencers Develops and maintains knowledge of Key's investment process and results Participates in KeyCorp's commitment to community Sales Participates in the closing of new business as needed. Coaches team members to a level of outstanding to support the relationship team on the referral of new business. Pro-actively communicates with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries, fostering business relationships to develop new business referrals and to enhance Key Private Bank's image. Human Capital Leadership Acquires and builds bench strength, including the development of strategic sourcing strategies, appropriate employee development and business training. Creates a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction in order to develop and retain a highly trained and motivated staff. Builds an effective, cohesive team based upon integrity and application of Key Values. Establishes and tracks performance objectives for team members; manages and evaluates staff performance to established objectives and differentiates performance. Oversees administrative requirements for the team. Required Qualifications: A minimum of 10 years of trust administration and fiduciary advisory services or its equivalent Undergraduate degree in business related field or equivalent experience Advanced degree or Certified Trust and Financial Advisor preferred Ability to advance business success of his/her sales and client servicing team through personal contribution Completion of Cannon Trust Schools I, II and III or equivalent knowledge from other industry training or equivalent experience preferred Preferred Qualifications: Professional Designation preferred
JD, CPA, LLM, CTFA, CFP, CWS or advanced degree as appropriate Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills. Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people. Ability to interact effectively and collaboratively in a team environment. Ability to work, make decisions and manage client relationships independently while managing competing priorities. Ability to multi-task, quickly change direction and have an independent work ethic. Ability to exercise discretion due to accessing and handling highly sensitive information. Demonstrated attention to detail. Ability to learn and use proprietary software, databases and systems. Proficient in all Microsoft Office Applications Competencies/Skills: Developing Direct Reports
- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Building Effective Teams
- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines successes in terms of the whole team; creates a feeling of belonging in the team. Motivating Others
- Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; make each individual feel his/her work is important; is someone people like working for and with. Business Acumen
- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Customer Focus
Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Peer Relationships
- Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Drives for Results
- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Creativity
- Ability to develop new and unique ideas and tends to be seen as original and value-added in brainstorming settings. Functional /