Smokeball
Training And Client Success Role At Smokeball
Training is one of the most important connections a client has with us, which means this role is one of the most pivotal at Smokeball. We need highly skilled communicators and trainers to help make the clients' journey with our software as seamless as possible. If you have experience in the legal industry, even better! This is a hybrid role with our office being in Chicago, IL. A typical day involves: Engaging regularly with clients to enhance the value of utilizing Smokeball software. Assessing client training needs and adjusting the pace and environment. Delivering and facilitating client training sessions. Developing, maintaining, and improving training programs, materials, and quick reference guides. Improving software usage through proactive communication. Handling day-to-day client issues including investigating client problems, determining the source, and recommending possible solutions or connecting them with the appropriate resource. Monitoring and fostering interactions within the Smokeball Community. Collaborating and working with Onboarding Specialists and Account Managers to ensure clients are tracking toward ongoing success. What you bring: 2-3 years of prior software training experience preferably in a virtual setting, exposure or knowledge of the legal field a plus. Ability and motivation to learn and expand own skills and expertise. Experience in training and/or teaching methodologies. Experience using AI tools (e.g., generative content creation, personalization engines, learning analytics) to streamline and scale training programs is a plus. Ability to understand, develop, and communicate technical information to nontechnical users. Highly dependable with a professional attitude, modeling company core values at all times. Excellent interpersonal and presentation skills necessary to train clients including a friendly, cheerful, and courteous demeanor. Your future team: Teammates: Sara Sultan: Hello! I have been with Smokeball since 2014 and presently hold the title of Senior Trainer. I absolutely love my job! One of the most exciting functions of my job is I get the opportunity to work with attorneys and paralegals across the country spanning various areas of law. I have gained a wide array of knowledge of what it means to be an attorney in a small town as well as in a big city. I am a huge advocate for Smokeball both as a company and the actual product we put forth. One of the best aspects of Smokeball as a company is that they really care about each employee as a person. We often hold personal enrichment trainings during working hours to help us to develop in our own personal growth. We have had speakers come to Smokeball to teach us about personal finance, meditation, how to be anti-racist, understanding learning/communication styles, gender identity and more! I am also a member of our Philanthropy, Equity, and Inclusion (PIE) council. We strive to include all in the workplace, but we also partner with charities to help underserved communities. Another favorite part of coming to work every day is getting the opportunity to collaborate with my incredible colleagues. When I am not at work, I am spending time with my family. I have four children from high school through college with three still living at home. I love to read fiction in my spare time and I love playing sports of all kinds. Josh Testo: Hi! I'm a Client Trainer and I've been with Smokeball since February 2023. Smokeball has been a great place to further my career in client success, and to foster my corporate training skills. A couple of the things I love about working here are connecting with great clients all over the country, and being part of a collaborative, supportive team. Outside of work, I'm a dog dad to 2 great pups, and a huge gamer. Whether it's board games, video games, or card games - work hard, play hard! Life at Smokeball: Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide! Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more! Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager! Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc. The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist! Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more Convenient Transit: We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation The values we live by: Caring is not optional Make it happen Deliver legendary service Innovate for the client, not the press release Be frank Keep listening, keep learning These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos. More, more, more! Why do we do what we do? Where did the name 'Smokeball' come from? How do we give back? Learn more here. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application. Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone. The pay range for this role is: $70,000 - $80,000/year
Training is one of the most important connections a client has with us, which means this role is one of the most pivotal at Smokeball. We need highly skilled communicators and trainers to help make the clients' journey with our software as seamless as possible. If you have experience in the legal industry, even better! This is a hybrid role with our office being in Chicago, IL. A typical day involves: Engaging regularly with clients to enhance the value of utilizing Smokeball software. Assessing client training needs and adjusting the pace and environment. Delivering and facilitating client training sessions. Developing, maintaining, and improving training programs, materials, and quick reference guides. Improving software usage through proactive communication. Handling day-to-day client issues including investigating client problems, determining the source, and recommending possible solutions or connecting them with the appropriate resource. Monitoring and fostering interactions within the Smokeball Community. Collaborating and working with Onboarding Specialists and Account Managers to ensure clients are tracking toward ongoing success. What you bring: 2-3 years of prior software training experience preferably in a virtual setting, exposure or knowledge of the legal field a plus. Ability and motivation to learn and expand own skills and expertise. Experience in training and/or teaching methodologies. Experience using AI tools (e.g., generative content creation, personalization engines, learning analytics) to streamline and scale training programs is a plus. Ability to understand, develop, and communicate technical information to nontechnical users. Highly dependable with a professional attitude, modeling company core values at all times. Excellent interpersonal and presentation skills necessary to train clients including a friendly, cheerful, and courteous demeanor. Your future team: Teammates: Sara Sultan: Hello! I have been with Smokeball since 2014 and presently hold the title of Senior Trainer. I absolutely love my job! One of the most exciting functions of my job is I get the opportunity to work with attorneys and paralegals across the country spanning various areas of law. I have gained a wide array of knowledge of what it means to be an attorney in a small town as well as in a big city. I am a huge advocate for Smokeball both as a company and the actual product we put forth. One of the best aspects of Smokeball as a company is that they really care about each employee as a person. We often hold personal enrichment trainings during working hours to help us to develop in our own personal growth. We have had speakers come to Smokeball to teach us about personal finance, meditation, how to be anti-racist, understanding learning/communication styles, gender identity and more! I am also a member of our Philanthropy, Equity, and Inclusion (PIE) council. We strive to include all in the workplace, but we also partner with charities to help underserved communities. Another favorite part of coming to work every day is getting the opportunity to collaborate with my incredible colleagues. When I am not at work, I am spending time with my family. I have four children from high school through college with three still living at home. I love to read fiction in my spare time and I love playing sports of all kinds. Josh Testo: Hi! I'm a Client Trainer and I've been with Smokeball since February 2023. Smokeball has been a great place to further my career in client success, and to foster my corporate training skills. A couple of the things I love about working here are connecting with great clients all over the country, and being part of a collaborative, supportive team. Outside of work, I'm a dog dad to 2 great pups, and a huge gamer. Whether it's board games, video games, or card games - work hard, play hard! Life at Smokeball: Great Culture: Named 2024'S 10th Best Place to Work in the Technology Industry nationwide! Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more! Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager! Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc. The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist! Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more Convenient Transit: We're located in the heart of downtown Chicago, in walking distance from all major modes of transportation The values we live by: Caring is not optional Make it happen Deliver legendary service Innovate for the client, not the press release Be frank Keep listening, keep learning These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos. More, more, more! Why do we do what we do? Where did the name 'Smokeball' come from? How do we give back? Learn more here. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application. Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone. The pay range for this role is: $70,000 - $80,000/year