Cascade Management
Senior Community Manager
Rate of Pay: $55,000-65,000 Annually Schedule: Monday-Friday (8am-5pm) Hours: 40 Location: Redmond, OR Properties: Aspens Villas, Barbara's Place, Brentwood Manor, Canyon Edge, Cook Crossing, Fairhaven Vista, Independence Place, Liberty Lodge, Midtown Place, Quartz, and Reindeer Meadows. Benefits: Medical, Dental, Vision, Rx, PTO, 11 paid holidays, short- & long-term disability and life insurance, employee assistance program. Accident/Cancer Plan, medical and dependent care flex benefit Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of friendly, helpful, knowledgeable, respectful, and responsive. Essential Functions and Responsibilities
The Senior Community Manager is responsible for the day-to-day operations, physical asset, and maximize the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Responsible to hire, supervise, and motivate all on-site staff and make recommendations for disciplinary action and development. Comply with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Implement Cascade Management Inc.'s policies and procedures. Marketing and Leasing
1. Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations. 2. Complete resident move-in sheet with resident; ensure utilities are transferred. 3. Understand rental agreement and residency policies and be able to explain them to residents. 4. Maintain waiting list files of eligible applicants and files of removed/rejected applicants (25% of total units are used to determine how many eligible applicants should be available at all times). 5. Develop, plan, and implement resident retention strategies and make recommendations to improve marketing and leasing programs. 6. Complete guest cards for all prospects that telephone or visit the property and follow up with the prospects using the information on the guest card within 24 hours. 7. Review all newspaper advertising to ensure it is correct and the ad program is current. 8. Visit competitive properties and assist in preparation of regular market surveys. 9. Review all rental applications for criminal and credit background history and lease forms for accuracy and compliance with resident policy; check all leases for accuracy and completion. Resident Relations
10. Respond to resident inquiries, complaints, and concerns promptly. 11. Respond to maintenance needs and work order requests promptly. 12. Implement rent collection program. 13. Handle resident evictions along with the service and preparation of appropriate notices. 14. Supervise and implement move-in and move-out procedures. 15. Enforce apartment community rules and regulations in accordance with CMI policies and procedures. 16. Maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with the resident name and apartment number. 17. Notify residents of Rental Assistance when assigned by the corporate office. Maintain the Physical Asset
18. Perform regular and daily property inspections to ensure visual appeal of the property and maintain hazard-free conditions. 19. Inspect buildings and grounds to ensure cleanliness and alert maintenance to items that need to be repaired. 20. Establish schedule of personnel for emergency maintenance. 21. Make regular follow-up inspections on maintenance work. 22. Make-ready all vacant apartment units within the expected timeline. 23. Make recommendations for physical repairs, replacements, and/or improvements. 24. Schedule apartment turnover and maintain apartments at acceptable levels of rent-readiness. Financial Reporting and Control as directed by the Portfolio Manager
25. Collect rents, maintain and reconcile petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. 26. Log and collect late charges, NSF, and other charges. 27. Deliver rent increase notices to residents. 28. Properly execute journal receipts for monies collected. 29. Maintain accurate accounting records. 30. Assist in preparation of the budget, monthly variance reports, and approval of invoices for payment. 31. Assist in preparing inventory of all equipment and supplies. 32. Report and approve timecards for accurate payroll information to the Payroll Department in a timely manner. 33. Request pre-approvals for overtime pay from Portfolio Manager. 34. Suggest budget recommendations and submit to Portfolio Manager for review as part of annual budget process. Administration as directed by the Portfolio Manager
35. Maintain property files and records. 36. Prepare weekly reports for Portfolio Manager's review every Monday. 37. Supervise the handling of any emergency that may arise on-site. 38. Assist in reviewing market rents to ensure proper rates are being charged, monitor delinquencies, NSF, and bad debt procedures to assure timely collection of rents or evictions. 39. Communicate all problems and make recommendations to Portfolio Manager in a reasonable time frame. 40. Implement effective time management. 41. Provide satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees, or others. 42. Demonstrate leadership and promote professionalism through appearance, attitude, and communication skills. 43. Keep rental office clean, neat, and organized. 44. Ensure compliance with applicable federal and state regulations associated with business operations. 45. Travel as required for in person classes and annual education conferences 46. Performs other duties as assigned. 47. Regular and reliable attendance during scheduled hours* *Essential Functions Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Education High school diploma or general education degree (GED); or 1 to 3 years related experience and/or training; or equivalent combination of education and experience. A minimum of 2 years Tax Credit required. PSH and HUD experience preferred. Certifications, Licenses, and Registrations Valid Driver's License and insurance is required. Supervisory Responsibilities: May supervise between 1 and 10 employees. Supervise Assistant Community Manager, Leasing and Marketing staff, Maintenance staff, and any contract workers. Reviews and approves bi-weekly timecards. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety & Health Act) standards at all times. Promote harmonious relations among tenants, employees, owners, and the local community. Make recommendations to management for improvement of company policies, procedures, and practices. Supervise scheduling of maintenance work; work with maintenance to manage vendor selection and relations, so as to ensure quality performance. Ensure employee compliance with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and
Rate of Pay: $55,000-65,000 Annually Schedule: Monday-Friday (8am-5pm) Hours: 40 Location: Redmond, OR Properties: Aspens Villas, Barbara's Place, Brentwood Manor, Canyon Edge, Cook Crossing, Fairhaven Vista, Independence Place, Liberty Lodge, Midtown Place, Quartz, and Reindeer Meadows. Benefits: Medical, Dental, Vision, Rx, PTO, 11 paid holidays, short- & long-term disability and life insurance, employee assistance program. Accident/Cancer Plan, medical and dependent care flex benefit Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of friendly, helpful, knowledgeable, respectful, and responsive. Essential Functions and Responsibilities
The Senior Community Manager is responsible for the day-to-day operations, physical asset, and maximize the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Responsible to hire, supervise, and motivate all on-site staff and make recommendations for disciplinary action and development. Comply with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Implement Cascade Management Inc.'s policies and procedures. Marketing and Leasing
1. Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations. 2. Complete resident move-in sheet with resident; ensure utilities are transferred. 3. Understand rental agreement and residency policies and be able to explain them to residents. 4. Maintain waiting list files of eligible applicants and files of removed/rejected applicants (25% of total units are used to determine how many eligible applicants should be available at all times). 5. Develop, plan, and implement resident retention strategies and make recommendations to improve marketing and leasing programs. 6. Complete guest cards for all prospects that telephone or visit the property and follow up with the prospects using the information on the guest card within 24 hours. 7. Review all newspaper advertising to ensure it is correct and the ad program is current. 8. Visit competitive properties and assist in preparation of regular market surveys. 9. Review all rental applications for criminal and credit background history and lease forms for accuracy and compliance with resident policy; check all leases for accuracy and completion. Resident Relations
10. Respond to resident inquiries, complaints, and concerns promptly. 11. Respond to maintenance needs and work order requests promptly. 12. Implement rent collection program. 13. Handle resident evictions along with the service and preparation of appropriate notices. 14. Supervise and implement move-in and move-out procedures. 15. Enforce apartment community rules and regulations in accordance with CMI policies and procedures. 16. Maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with the resident name and apartment number. 17. Notify residents of Rental Assistance when assigned by the corporate office. Maintain the Physical Asset
18. Perform regular and daily property inspections to ensure visual appeal of the property and maintain hazard-free conditions. 19. Inspect buildings and grounds to ensure cleanliness and alert maintenance to items that need to be repaired. 20. Establish schedule of personnel for emergency maintenance. 21. Make regular follow-up inspections on maintenance work. 22. Make-ready all vacant apartment units within the expected timeline. 23. Make recommendations for physical repairs, replacements, and/or improvements. 24. Schedule apartment turnover and maintain apartments at acceptable levels of rent-readiness. Financial Reporting and Control as directed by the Portfolio Manager
25. Collect rents, maintain and reconcile petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. 26. Log and collect late charges, NSF, and other charges. 27. Deliver rent increase notices to residents. 28. Properly execute journal receipts for monies collected. 29. Maintain accurate accounting records. 30. Assist in preparation of the budget, monthly variance reports, and approval of invoices for payment. 31. Assist in preparing inventory of all equipment and supplies. 32. Report and approve timecards for accurate payroll information to the Payroll Department in a timely manner. 33. Request pre-approvals for overtime pay from Portfolio Manager. 34. Suggest budget recommendations and submit to Portfolio Manager for review as part of annual budget process. Administration as directed by the Portfolio Manager
35. Maintain property files and records. 36. Prepare weekly reports for Portfolio Manager's review every Monday. 37. Supervise the handling of any emergency that may arise on-site. 38. Assist in reviewing market rents to ensure proper rates are being charged, monitor delinquencies, NSF, and bad debt procedures to assure timely collection of rents or evictions. 39. Communicate all problems and make recommendations to Portfolio Manager in a reasonable time frame. 40. Implement effective time management. 41. Provide satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees, or others. 42. Demonstrate leadership and promote professionalism through appearance, attitude, and communication skills. 43. Keep rental office clean, neat, and organized. 44. Ensure compliance with applicable federal and state regulations associated with business operations. 45. Travel as required for in person classes and annual education conferences 46. Performs other duties as assigned. 47. Regular and reliable attendance during scheduled hours* *Essential Functions Qualifications and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Education High school diploma or general education degree (GED); or 1 to 3 years related experience and/or training; or equivalent combination of education and experience. A minimum of 2 years Tax Credit required. PSH and HUD experience preferred. Certifications, Licenses, and Registrations Valid Driver's License and insurance is required. Supervisory Responsibilities: May supervise between 1 and 10 employees. Supervise Assistant Community Manager, Leasing and Marketing staff, Maintenance staff, and any contract workers. Reviews and approves bi-weekly timecards. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety & Health Act) standards at all times. Promote harmonious relations among tenants, employees, owners, and the local community. Make recommendations to management for improvement of company policies, procedures, and practices. Supervise scheduling of maintenance work; work with maintenance to manage vendor selection and relations, so as to ensure quality performance. Ensure employee compliance with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and