Jupiter Medical Center
Patient Access Specialist- Float
Jupiter Medical Center, Jupiter, Florida, United States, 33458
Jupiter Medical Center
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education
High School Graduate or Equivalent Billing and Coding Certification preferred Experience / Qualifications
Experience required in using EMR systems, insurance verification, eligibility, and electronic billing. Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits. Ability to maintain confidentiality. Experience in a customer support role. Medical terminology knowledge. Proficient skills in computer applications such as Microsoft Office. Ability to set priorities and manage time effectively. Flexible, service oriented, and dedicated. Exceptional communication skills both verbally and in writing. Superior organizational skills, attention to detail, and able to multi-task. Strong interpersonal skills, listening and ability to carefully follow directions. Position Summary
The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit. Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations. Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises. Answers telephone, responds to questions, directs calls, and documents messages. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains the confidentially of patient's records and any related work. Effectively communicate needs of Physicians and staff in requirements of documentation for proper reimbursement. Checks for data errors and uses them as examples for educating team members. Adhere to contractual requirements of Medicare, Medicaid, and managed care plans. Run daily update and insurance exception reports. Complete all end of day responsibilities. Performs other duties as assigned. Team Member Competencies
Establishing Relationships Peer Support Inspiring and Motivating Others Demonstrating Emotional Intelligence Acting with Integrity Being a Champion for Change and Innovation Communicating Effectively Promoting Diversity and Inclusion Physical Requirements
Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs. Threshold Requirements
These threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation, TB/PPD Surveillance Program and Maintenance of required professional licensing and/or certification(s).
Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education
High School Graduate or Equivalent Billing and Coding Certification preferred Experience / Qualifications
Experience required in using EMR systems, insurance verification, eligibility, and electronic billing. Requires general and specific knowledge of health insurance plans and interpretation of health insurance benefits. Ability to maintain confidentiality. Experience in a customer support role. Medical terminology knowledge. Proficient skills in computer applications such as Microsoft Office. Ability to set priorities and manage time effectively. Flexible, service oriented, and dedicated. Exceptional communication skills both verbally and in writing. Superior organizational skills, attention to detail, and able to multi-task. Strong interpersonal skills, listening and ability to carefully follow directions. Position Summary
The Patient Access Specialist will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence. The Patient Access Specialist is responsible for obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Maintains proper documentation in all systems. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Secures all necessary documentation to register the patient's visit. Process authorizations electronically, utilizing payer portals, fax, or telephone working with the payers to secure authorizations. Works cooperatively and provides coverage for responsibilities of co-workers when assigned or as need arises. Answers telephone, responds to questions, directs calls, and documents messages. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains the confidentially of patient's records and any related work. Effectively communicate needs of Physicians and staff in requirements of documentation for proper reimbursement. Checks for data errors and uses them as examples for educating team members. Adhere to contractual requirements of Medicare, Medicaid, and managed care plans. Run daily update and insurance exception reports. Complete all end of day responsibilities. Performs other duties as assigned. Team Member Competencies
Establishing Relationships Peer Support Inspiring and Motivating Others Demonstrating Emotional Intelligence Acting with Integrity Being a Champion for Change and Innovation Communicating Effectively Promoting Diversity and Inclusion Physical Requirements
Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs. Threshold Requirements
These threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation, TB/PPD Surveillance Program and Maintenance of required professional licensing and/or certification(s).