Drees Homes
Drees Homes Customer Care Coordinator
Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities/Qualifications
Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Raleigh, NC. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key Responsibilities: Provide excellent internal and external customer service Answer and field customer service calls and determine the appropriate action Provide administrative/clerical support for the Customer Care team Prepare and maintain customer records, job files and database tracking logs Follow-up with customers, subcontractors and vendors as necessary Prepare and distribute weekly and monthly reports Prepare and distribute New Homeowner Orientation binders Various other administrative/clerical duties Knowledge and Skills: Exceptional customer service skills Proven ability to address tense customer interactions appropriately Upbeat and positive/can do attitude Strong verbal and written communication skills with great listening skills Ability to follow through to a satisfactory conclusion Strong computer skills including Word, Excel, and data entry Must be organized, detail-minded and adaptable Requirements: 3-5 years previous office/administrative experience High school degree required; Associates or Bachelor's a plus Office work experience required Previous experience in the homebuilding industry a plus Premier Benefits to Support YOU: We offer a comprehensive benefits package, including: Medical, dental and vision Life, AD&D, and critical illness insurance Wellness rewards 401(k) savings plan Profit Sharing Paid time off increasing with tenure Tuition reimbursement Long and short disability and Parental leave Employee discount program on the purchase of a Drees Home Employee Assistance Program and much more! This position is not in a call center environment. Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. Join a special team that works together to make Drees a successful company and a rewarding place to work! Equal Opportunity Employer / Drug-Free Work Place
Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities/Qualifications
Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Raleigh, NC. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key Responsibilities: Provide excellent internal and external customer service Answer and field customer service calls and determine the appropriate action Provide administrative/clerical support for the Customer Care team Prepare and maintain customer records, job files and database tracking logs Follow-up with customers, subcontractors and vendors as necessary Prepare and distribute weekly and monthly reports Prepare and distribute New Homeowner Orientation binders Various other administrative/clerical duties Knowledge and Skills: Exceptional customer service skills Proven ability to address tense customer interactions appropriately Upbeat and positive/can do attitude Strong verbal and written communication skills with great listening skills Ability to follow through to a satisfactory conclusion Strong computer skills including Word, Excel, and data entry Must be organized, detail-minded and adaptable Requirements: 3-5 years previous office/administrative experience High school degree required; Associates or Bachelor's a plus Office work experience required Previous experience in the homebuilding industry a plus Premier Benefits to Support YOU: We offer a comprehensive benefits package, including: Medical, dental and vision Life, AD&D, and critical illness insurance Wellness rewards 401(k) savings plan Profit Sharing Paid time off increasing with tenure Tuition reimbursement Long and short disability and Parental leave Employee discount program on the purchase of a Drees Home Employee Assistance Program and much more! This position is not in a call center environment. Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. Join a special team that works together to make Drees a successful company and a rewarding place to work! Equal Opportunity Employer / Drug-Free Work Place